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“One to Skip” 1 of 5 stars
Review of Chesterfield Hotel

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Chesterfield Hotel
3.0 of 5 Hotel   |   855 Collins Avenue, Miami Beach, FL 33139   |  
Hotel amenities
Ranked #85 of 200 hotels in Miami Beach
Chevy Chase, MD
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 35 cities Reviews in 35 cities
52 helpful votes 52 helpful votes
“One to Skip”
1 of 5 stars Reviewed January 28, 2013

“Whatever is worth doing at all is worth doing well,” Lord Chesterfield said. Sadly, the boutique hotel that appropriated the gentleman’s name—Chesterfield Hotel and Suites at 855 Collins Avenue in Miami's South Beach—falls far short of his counsel. In curb appeal, with a wide and inviting front porch, this 92-room hotel made up of three small inns that have been cobbled together, holds its own among South Beach’s many art deco competitors. hotels. But the Chesterfield needs some serious well doing.

Rooms in South Beach were quite scarce in mid-January, so we turned to Orbitz for help. They found a king-bedded standard room at the Chesterfield for $227.99 for one night (plus $27 in taxes and fees, $15 in unexplained “local charges,” and a remarkable $32 to park for one night, for a total of $301.99). Upon our arrival, the desk clerk announced that he had upgraded us to a “premium suite.” The room, No. 410, was nowhere in the structure overlooking Collins but down a narrow courtyard and up a flight of stairs.

With its curtains closed in mid-afternoon, the bedroom—the main room--was eerily dark, in part because of its dark brown, nearly black floor, muted lime-green walls, and a recalcitrant Venetian blind with brown slats that age or hurricanes had broken, bent and misaligned. We pulled the cord to raise it, but the it got stuck midway up and fell back down. Worse, in our view, we could not crank open the jalousie window to bring in fresh air, although the window was slightly ajar.

As a suite, No. 410 had a second room of sorts, an alcove with a couch, and a television screen, a stocked refrigerator, but no window, tables or chairs. The bathroom, by contrast, was a decorative tour de force, with brown concrete tiling, dramatic lighting and a most attractive glass bowl, set atop the counter, for a sink. But this was an instance of form leading function. We could not fill the sink because the plumbing does not include a means of plugging the drain.

And so we complained, especially about the window and the blind. A manager explained that the window should not be opened because the fresh air would encourage smoking. A maintenance man was dispatched to inspect the blind but could neither repair it nor replace it.

We asked the manager for another room and were shown two. We settled on 410’s twin, No. 412, which was deeper down the courtyard and up a flight of stairs. The blind there was fine. The window in the bedroom was sealed, but the window in the bathroom worked like most windows. It opened. We just ignored another issue: That chain that hotels install inside the doors to their rooms to slide into a slot to protect guests inside didn’t work.

Presumably the Chesterfield has better rooms. Maybe we just got the dregs that were left by the mid-winter crush of visitors to South Beach. Among the personnel, the white-coated men who managed our luggage were cheerful, quick and competent. But because of management’s indifference to our and the condition of the rooms that we were assigned, we would suggest that visitors to South Beach could do better just about any place else, for a more suitable price.

Room Tip: Consider a room in the main hotel, and one with windows facing Collins Avenue.
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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1,259 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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English first
New York City, New York
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed January 27, 2013

I stayed at this property for the third time since June of 2012 and had a blast. Stephen Morales the manager of this site was the best. He made sure that my stay was memorable and suggested all the spots to visit that I had not gone to during my previous visits to Miami and South Beach. I saw another great side to Miami, Laura and Francesca made sure we had a smooth check in, and kept us up to date with all of the information we needed to have a great time. We visited the Catalina via the electric car Shuttle and had a blast at this property as well. We met London the bartender, Eliana the manager at the site and Violet the general manager was also great in making us feel welcome and comfortable at this property. Stephen checked on us while we hung out at both the Catalina and the Chesterfield and the staff was friendly and helpful as to where to go what to see and assisted us with whatever we needed.Well done!
SSG New York

Room Tip: One bedroom or Jr Suite on the Garden path side, the rooms facing the street pick up the noise and m...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Chesterfield Hotel, responded to this review, January 29, 2013
Good Afternoon Ssg761,

Your feedback is greatly appreciated!!! We are so glad to know that you are a returning guest!! Thank you so much for choosing to stay with us, yet again for the third time!!! Steven is such a great asset to our team! He knows about ALL of the hottest spots around Miami!! I will make sure to let all of the mentioned staff know about your wonderful praise!! Our electric go shuttle makes it an easy way to see our other properties and eat, drink and party at them too!! Please come back and stay with us for the fourth time!!!

Have a great day!

Katrine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Mississippi
1 review
5 of 5 stars Reviewed January 27, 2013

Stayed at this hotel for a weekend getaway. The staff was very friendly and helpful. The building is older, but is very well kept, and has a modern look. Their was a candle burning at the check in/out desk that made the lobby smell absolutely divine. The room smelled great and was very "comfy". This hotel is near EVERYTHING (i.e., beach, shopping, dining). We really enjoyed our stay and will definitely revisit this hotel!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Chesterfield Hotel, responded to this review, January 29, 2013
Hello Enjoyurlife2010,

Your so kind for sharing your wonderful feedback with all of our future guests! Thank you for choosing to stay with us on your weekend getaway!! We are glad that you got excellent service from our staff, and that they were able to help you. We do light up candles in the lobby to make it feel nice and cozy. It gives the lobby a great unique smell as well.
We hope that we can host your next weekend getaway!!

Have a great day!

Katrine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan, Puerto Rico
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 25, 2013

Me and my daugther stayed there a couple of days ago for a week. Great hotel and closed to the beach, nightlife, and restaurants. The staff (Tavaris, asst mgr/Jose/Alex/Sandra) they were wonderful and they made us feel welcome and safe. It was only the two of us and the staff were so nice and they were for real, very friendly. I had a little accident in the bathroom and Tavaris was so understanding, he actually move me and my daugther to the suite because we couldn't stay in that paticular room anymore, he couldn't be more helpful. I recommend this hotel for the prices, nice staff, and perfect location. :) Hopefully I can take another small trip to Chesterfield South Beach...

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 25, 2013

The hotel is quite small but nice! The rooms are nice and clean, the bathrooms are amazing! One minute from the beach, restaurants and shops! The bar area plays some music but it did not disturb us. Lovely rooftop are with afternoon sun and a hot tub. There was a little issue with our booking but the hotel manager dealt with it in a really nice way so everything was sorted out for us!

Room Tip: The hotel offers a free pick up at the airport, but email them what time your flight gets in to avoi...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Chesterfield Hotel, responded to this review, January 29, 2013
Good Afternoon Davidandlovisa,

Thank you so much for taking your time to post your honest feedback on Trip Advisor for all of our future guests to read! We are very glad to read that you like your room and the cleanliness of it. Our location is great- centrally located. We apologize that you ran into a minor issue with your booking, but the manager took care of it immediately.

We hope to have you stay with us again soon!

Katrine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
4 of 5 stars Reviewed January 21, 2013

The Chesterfield Hotel was a nice place. Its clean, up to date , cozy. The Decor is amazing. Customer Service person (Pedro Alvarado ) was pleasant and helpful. I would recommend this hotel to any one staying in South Beach Florida.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Chesterfield Hotel, responded to this review, January 22, 2013
Good Afternoon Sandra P,

Thank you so much for your kind feedback. We are glad that you chose to share it with us! I am glad that you had nice time while staying with us! Our hotel is definitely clean and cozy!! I will let Pedro know of your kind praise! It is a great member to our team! We hope to have you stay with us again sometime soon!

Kind Regards,

Katrine
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Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed January 20, 2013

Spent two nights here in January 2013. The room was comfortable and clean all though our room did back on to the back alley and there was quite a bit of noise. Of an evening a DJ plays music in the lobby thankfully, as our room was on the third floor once the bedroom door was closed, you could only just make out the sound from below. The position of the hotel could not have been better for Ocean Drive its restaurants, night life and the beach. The hotel staff some were very good others more distracted and a little grumpy. Overall our experience of the hotel was between average and very good I would give another star if there was a good.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Chesterfield Hotel, responded to this review, January 22, 2013
Good Afternoon 60Shirl,

Thank you so much for taking your time to post your feedback on Trip Advisor for all of our future guests to read! We are extremely glad to read that you were comfortable while staying in our clean rooms. We are working on finding a grand solution for the noise. The positioning of our location is definitely great!! We are in the heart of South Beach, within walking distance to all of the action!! I am glad that you found our staff to be good despite a few. Do you remember their names? Or perhaps what they looked like?
We hope to see you again!

Kind Regards,

Katrine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chesterfield Hotel

Address: 855 Collins Avenue, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Airport Transportation
Hotel Style:
#33 Spa Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chesterfield Hotel 3*
Reservation Options:
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Also Known As:
Chesterfield Hotel Miami Beach
Chesterfield Miami Beach

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