We stayed at the Chesterfield over Christmas and New Year 2012/2013. The best thing about the hotel is definately the location, adjacent to Ocean Drive, the beach, restaurants, nightlife, shops are all within walking distance. The service was very disappointing, you would expect staff to be well informed of local areas and would offer recommendations for restaurants, places to visit, etc. however no information was forthcoming and the staff were not very helpful. There was a large turnaround of customers to the hotel, therefore I do not think they bothered to get to know customers, although our stay was 2 weeks. Our room was not cleaned on one day and we had to change rooms 3 times due to mix ups with the front desk, very frustrating. When in the suite the 3 of us had a bed each, however the noise from the bar was annoying as we could not sleep. We were moved to a standard room which meant 2 of us had to share a bed, these rooms are very small with very large furniture and small bathrooms, not ideal. We had to move again as the noise from the a/c units was unbearable. There were lots of standard items that were missing in the rooms, no mirror, no drawers, which meant we were living out of our suitcases, not ideal for 2 weeks.
Watch out for the additional $15 a night surcharge this is supposed to include a free drink at the bar during happy hour, shuttle service, etc. however the choice of drinks are very limited and a lot of the items they said were on offer we did not need to use.
No facilities in room to make tea, coffee, no room service or pool either.
Standard rooms are quite cluttered with large furniture and have small bathrooms, try for a suite as...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 22, 2013
Hello Sparkle 168,
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Your feedback is greatly appreciated and we are very glad that you chose to share it with us!! We are glad to read that you were content with the location of our property! We are in the middle of everything within walking distance to all of the action! I apologize that you were not able to get great feedback from our staff in regards to good places to eat, drink, party, etc. We are currently working on fixing the issue that we have been having with the noise. We are a boutique hotel and rooms in hotels such as those are a bit smaller then your average. Our complimentary cocktail hour lets you enjoy one full hour of free drinks. The liquor is well liquors but they are unlimited from 7-8pm.
We would hope that you would give us another chance!
Have a great day!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.