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All 199 Miami Beach hotels

Chesterfield Hotel: Traveler Reviews

3.0 of 5
855 Collins Avenue, Miami Beach, FL 33139 (Flamingo / Lummus)
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Chesterfield Hotel
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57%
Ranked #67 of 199 hotels in Miami Beach
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942 reviews from our community

Traveler rating
    255
    256
    127
    102
    202
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Families
80
 
Couples
235
 
Solo
78
 
Business
64
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Montreal, Canada
1 review
1 helpful vote 1 helpful vote
“No NO NO big NO be-careful guys”
1 of 5 stars Reviewed December 30, 2012

This is the worst hotel ever
.i paid for a taxi lift to the airport that was supposed to be free on the website.
The staff is very rude and unprofessional .(Anna and Pedro)
The bar tender is looking just for your money and had a big argument with her.
The room has no light and very dusty

The only good thing about this hotel is the location .but for the price you pay there you can get a much better quality .

Becareful on your credit card.
I will sue this hotel and make it visible to all clients in different websites.

Don't try to call or send an email or even talk to the managers because nobody care.

So guys .NO NO NO you will regret .as it just blowed all my mood during my vacation with my wife

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Wahab H about Chesterfield Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Chesterfield Hotel, responded to this review
January 8, 2013
Hello Wahab H,

Your feedback is greatly appreciated! Thank you for sharing it with us! I am sorry to read that the Chesterfield was not suited for you. We do not provide complimentary taxi service from the airport. We do provide a shuttle that does pick ups every hour, on the hour. We like to keep the style of our rooms a little more dim then your average hotel. We do provide extra lamps for those who would like to illuminate their room some more. Were you able to speak with the front desk or the operator in regards to them bringing you another light? We are in the heart of South Beach. In the middle of all the action!

Kind Regards,

Katrine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
1 review
“Great costumer service !”
5 of 5 stars Reviewed December 29, 2012

I was really lucky to stay at chesterflied hotel. normally i am not a big fan of hotel chains, but the southbeachgroup.com kept individual style in every hotel. i stayed in Chesterflied Hotel which was great price for value. Really nice and classy rooms, good drinks on the bar and nice rooftop tub and sundeck. Expecially the managment amazing. they takeing care of you way beyond common costumer service. it was a great pleasure to stay there. just a minute to the beautiful beach and shop, restaurants etc are in walking distance.
Great location, excellent, friendly and professional staff and managment, artsy and spacious rooms. I was very happy there :)

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AlexSchmizzi about Chesterfield Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Chesterfield Hotel, responded to this review
January 8, 2013
Good Afternoon AlexSchmizzi,

Thank you so much for taking your time to post your wonderful feedback on Trip Advisor for all of our future guests to read! We are very glad to read that you loved the Chesterfield!!! Each and every one of our hotels has it's own personality to it. They are all different and amazing in there own way! Our team works hard to provide you with excellent customer service!! We are in the heart of South Beach, in the middle of all the action! We can't wait to have you stay with us again, sometime soon!

Have a great day!

Kind Regards,

Katrine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston Salem, North Carolina
Top Contributor
67 reviews 67 reviews
6 hotel reviews
Reviews in 28 cities Reviews in 28 cities
11 helpful votes 11 helpful votes
“Love This Place”
4 of 5 stars Reviewed December 24, 2012

This was my second time staying with South Beach Group Hotels and it was great. I reserved a double standard room and at check in was upgraded to a Suite. We were only staying one night for my boyfriend's birthday so this was a nice surprise. The shuttle to and from the hotel is great. They have been on time each time we stayed. The hotel lets you leave your bag so you can go to the beach until your room is ready. The Happy Hour is great to get your night started. I have nothing but good things to say about the Chesterfield and we will be back. Pedro at the Front Desk was very nice and helpful as well as the Bellman Marcial. See you guys next time!!

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Mr Miss T about Chesterfield Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Chesterfield Hotel, responded to this review
January 8, 2013
Hello Mr Miss T,

Your feedback is greatly appreciated! All of our future guests love to read what you have to say about your recent stay with us!! We are very glad to read that you are a returning guest and, that you loved our hotel again!! I see that you were able to take advantage of the complimentary shuttle from the airport! It's a great money saver, and who doesn't like to save money? :) All of our guests love the fact that they can drink for an hour on the house, as well! It's also a fun time in getting to know who your temporary neighbors are! I will let Pedro and Marcial know about your kind praise! They are both hard workers and so good with all of our guests! We can't wait to host your next visit to South Beach!

Kind Regards,

Katrine
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Paris, France
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Epatant equivalent a un 3 etoiles+ en France”
4 of 5 stars Reviewed December 22, 2012

If you are looking for the 5 star international,its glitz and bling bling standard, forget it. But if you like authenticity, some hispanic flair, art deco architecture and a warm and friendly atmosphere with comfort, it's the place to stay.. Staff in both hotels (Sheffield opposite) as well, is very nice and trying its best to make you happy ..happy hour. Chesterfied is a better location though, because of the size and decoration of the rooms. Being there in November after Veteran's day allowed us to have a very competitive rate. Booked in advance, an invoice error but corrected swiftly. Crossing the noisy but colorful Ocean Drive, the beach was clean and water warm and no damage from Sandy,. We were really pleased with Daniel Francesca Pedro Jose and the bellman services. Another advantage Airport pickup and drop.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask charlesg187147 about Chesterfield Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Chesterfield Hotel, responded to this review
January 8, 2013
Good Afternoon Charlesg187147,

Thank you for sharing your feedback with us!! We are glad that you liked the personality and style of our hotel! We always give great service to each and every one of our guests! We are very glad that you were able to take advantage of our complimentary cocktail hour! It's a great hour of mingling and having a great time right down stairs from where your staying! We are very grateful that we were not affected by Sandy! The only beating our beach got were really gooood waves! We were all satisfied with that! :) I will let all mentioned staff know of your wonderful praise!! We hope to have you stay with us again sometime soon!

Kind Regards,

Katrine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Best hotel, service and location in Miami hands down!”
5 of 5 stars Reviewed December 20, 2012 via mobile

We stayed here only for one night but could have stayed for a month. Pedro and Francesca were amazing at check in, friendy and fast service. Jose took all our luggage to the room. There aren't many places you go where you remember the staff's name but everyone there was so pleasant! The room was spectacular, awsome courtyard with couches and tables plus a block away from the beach and everything else. I can't wait to come back so we can stay here again.

Tia from Colorado

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tizamaria about Chesterfield Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Chesterfield Hotel, responded to this review
January 8, 2013
Good Afternoon Tizamaria,

Your feedback is greatly appreciated!! We are very glad to read that you had an amazing time while staying with us!! I will let the mentioned staff know of your kind praise!!! They are all wonderful assets of our team!! They work hard to provide you with the service that you deserve!! We can't wait to have you stay with us again. This time for a longer period of time! :)

Have a great day!

Katrine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Chesterfield Hotel

Also Known As:
Chesterfield Hotel Miami Beach
Chesterfield Hotel Miami
Chesterfield Miami Beach
Address: 855 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Region: United States > Florida > Miami Beach > Flamingo / Lummus
Amenities:
Bar/Lounge Pets Allowed Restaurant Room Service Shuttle Bus service
Hotel Style:
#11 Best Value Hotels in Miami Beach
Price Range: $
Hotel Class:3 star (3*)
Reservation Options:
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