I want to take this opportunity to thank you and your staff for your very kind hospitality. Our stay at the Shelborne has been nothing short of amazing. I never knew what they meant when they labeled hotels as a lifestyle experience but I sure do now! You guys really know how to make your guests feel special. From our first greeting from Eddie at the front desk to housekeeping to Franchesca and the beach staff - we have been treated with and given such courtesy, efficiency and top notch service. We've stayed in Miami numerous times from The W, to The Ritz, Fountainbleu and Eden Roc - but this by far is our favorite. None of those other properties have the charm and warmth this place does. We're so happy that it was recommended to us, and we too will recommend it to our friends and colleagues. The location to the nightlife, restaurants, shopping and beach can't be beat! Needless to say, we will be back - as Miami is our favorite couples getaway and the Shelborne is now our favorite place! Thanks again and keep up the excellent work!