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“A Letter to Management...” 5 of 5 stars
Review of Shelborne Wyndham Grand South Beach

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Shelborne Wyndham Grand South Beach
4.5 of 5 Hotel   |   1801 Collins Ave, Miami Beach, FL 33139   |  
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Ranked #30 of 206 Hotels in Miami Beach
Certificate of Excellence
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“A Letter to Management...”
5 of 5 stars Reviewed 2 days ago NEW

I want to take this opportunity to thank you and your staff for your very kind hospitality. Our stay at the Shelborne has been nothing short of amazing. I never knew what they meant when they labeled hotels as a lifestyle experience but I sure do now! You guys really know how to make your guests feel special. From our first greeting from Eddie at the front desk to housekeeping to Franchesca and the beach staff - we have been treated with and given such courtesy, efficiency and top notch service. We've stayed in Miami numerous times from The W, to The Ritz, Fountainbleu and Eden Roc - but this by far is our favorite. None of those other properties have the charm and warmth this place does. We're so happy that it was recommended to us, and we too will recommend it to our friends and colleagues. The location to the nightlife, restaurants, shopping and beach can't be beat! Needless to say, we will be back - as Miami is our favorite couples getaway and the Shelborne is now our favorite place! Thanks again and keep up the excellent work!

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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322 reviews from our community

Traveler rating
    217
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is a wonderful hotel in a great location for enjoying the beach and sightseeing. Most importantly the staff couldn’t be more polite and helpful. We enjoyed a delicious breakfast in the Bistro where we were served by a friendly and vibrant lady called Jackie who makes excellent cappuccinos. This will be officially our "Go To" hotel in Miami.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Top Contributor
76 reviews 76 reviews
38 hotel reviews
Reviews in 33 cities Reviews in 33 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed there for 1 night with kids to enjoy the beach. The valet staff and the front desk staff is very helpful. Barbara offered excellent service. Loved the prescriptions she gave us :-) Brandon made excellent drinks....I mean prescription meds. The nighttime bartender was not as good though. The beach staff set us up with the complementary cushioned beach chairs and the umbrella for a nominal fee ($19). The pool staff was fantastic too. We went to the beach and the pool, returned to the room, took a shower and headed out to dinner. By the time we got back housekeeping had already visited and made the room for us. Note - we did not request housekeeping. The staff is on top of their game. All in all an excellent stay ! We are most certainly going back.

Room Tip: Ask for Barbara and she will set you up. She is on top of her game.
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  • Stayed May 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review, yesterday
Hello Jay201146,

We are thrilled that you enjoyed your stay with us! We try our best to accommodate our guest in all ways, and with the upmost standards of service. From our front desk team and apothecary style bar to our beach side service, our goal is to make sure our patrons have a most memorable stay. Thank you for your kind words, and we absoluteky look forward to seeing you again!

Best Regards
Nils Stolzlechner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 3 days ago NEW

Nice hotel and stay. The location was great, and it is right on the beach.
Was impressed especially by the beach staff and all the hotel employees.
Service on the beach was quick.
Will definitely come back again.

  • Stayed May 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review, yesterday
Hello AjayD,

On behalf of our team I would like to thank you very much for such kind words. Our goal is to make sure our guest feel welcome and taken care of, and I am pleased our staff was able to accomplish both during your stay. We will definitely be looking forward to your return, great service and ambience await!

Best Regards
Nils Stolzlechner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southlake, Texas
1 review
4 of 5 stars Reviewed 3 days ago NEW

I got an upgrade to a partial ocean view, which was nice. Rooms very nicely appointed with lots of perks. Sheets and bed very comfy. Pool and lounge area were very nice and super close to the beach. The meeting rooms had horrible cell service. My room was by a trash chute and the elevator so a little more noisy than desired, but not terrible.

  • Stayed May 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review, yesterday
Hello 205katyv,

Thank you for your great feedback on our property, we are very pleased that you were able to bask in our lovely ambience. We have worked diligently to make sure that our guest are treated to an experience unlike any other, from our bed sheets to our various in room amenities and public areas. Thank you once again, and we look forward to your return.

Best Regards
Nils Stolzlechner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
5 of 5 stars Reviewed 3 days ago NEW

The hotel is absolutely beautiful! The hotel décor was stunning and very appropriate for the hotel. My room was very comfortable and cozy. All staff members I dealt with were very professional, courteous and customer focused. I especially enjoyed my interactions with Michael during the conference I attended. Michael was very in-tuned to what was happening and made sure the little details were taken care of. I would highly recommend for others to enjoy the beauty of the hotel and the wonderful customer service that is offered. I’ve already spoken to my husband about coming back so he can have the same wonderful experience as I did. Thanks for a great time!

The one thing item I found concerning was the slipperiness I had in the shower. There were multiple times during my shower I found my footing would slide to the wall because of the slipperiness. Maybe a bath mat could be made available.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review, 2 days ago
Hello Penz18605,

We truly appreciate your kind remarks about your stay with us. Indeed we have a lovely property recently renovated and influenced by the 40's-50's era. This combined with our team's professional, courteous and customer focused culture makes for a spectacular voyage to a better time. Our team works diligently to make sure guest like yourself enjoy their stay. Therefore thank you once again for these remarks as it goes a long way to our staff that you would take the time. We look forward to your next visit, and it would be our pleasure to service your husband as we did you.

In regards to the shower mats, we are definitely working on various options to solve this issue.

Kindest Regards
Nils Stolzlechner
General Manager
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Houston, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

My friend booked this place for Memorial Day Weekend and she could have not made a better choice. The hotel has a modern chic feel to it! Staff was great! Everyone is happy to assist you! We hung out at the pool and they even set up your you beach chair :) They have complementary water in the lobby and pool area, which I find nice (the little things are the ones that count.) Also, in case you want to pick up some snacks there is a Walgreens two blocks away. One last thing, the drinks at the pool bar were perfect!

Room Tip: no ice on the floor but they will bring to your room
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  • Stayed May 2015, traveled with friends
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review, 2 days ago
Hello IzzyA30,

We are thrilled that you enjoyed your memorial day weekend with us. Indeed our property brings the retro 40's-50's appeal back to life! With great service from our team on the beach and pool to our front desk , everyone strives to provide the highest form of "VIP" treatment possible. I would like to thank you for your great feedback, and look forward to having you back for your next great adventure.

Kind Regards
Nils Stolzlechner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shelborne Wyndham Grand South Beach

Address: 1801 Collins Ave, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Miami Beach
#18 Luxury Hotel in Miami Beach
#20 Romantic Hotel in Miami Beach
#21 On the Beach Hotel in Miami Beach
#28 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Shelborne Wyndham Grand South Beach 4.5*
Number of rooms: 200
Official Description (provided by the hotel):
Look back and dream forward. Shelborne Wyndham Grand South Beach revives its famed legacy of luxury, elegance and impeccable service. An eminent landmark constructed in 1940 and embellished in the 1950s, this Art Deco Miami modern gem is reborn, infusing modern sophistication into this vintage-chic, iconic hotel at Collins Avenue and 18th Street. Following the completion of a $150 million renovation, the iconic Shelborne resort will reemerge in the heart of the South Beach Art Deco District as the Shelborne Wyndham Grand South Beach. The illustrious lifestyle destination offers 200 guestrooms, including 11 lux suites, an exclusive portfolio of leisure and entertainment experiences and over 15,000 sq. ft. of expanded event space that includes several meeting rooms, an executive boardroom, breakout rooms, a grand ballroom and flexible indoor and outdoor space. Rising design star Meg Sharpe of Meg Sharpe Interiors masterfully mingles Art Deco details and a playfully modern edge into her design of the hotel's public spaces. Her refined and savvy perspective is complemented by esteemed Architectural Digest 100 (AD100) interior designer and author, Richard Mishaan of Richard Mishaan Design. Mishaan's luxuriously redesigned rooms, suites, meeting spaces and ballrooms evoke the storied glamour and iconic culture of the 1950s. Film and TV costume designer Carol Ramsey creates stylish and vibrant fashion for the staff, drawing inspiration from the trendsetting silhouettes of the late 1950s. ... more   less 
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Also Known As:
Shelborne South Beach Hotel Miami Beach
Shelborne Beach Hotel
Shelborne Beach Miami
Hotel Miami Shelbourne

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