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“Great stay ; Great people” 5 of 5 stars
Review of Shelborne Wyndham Grand South Beach

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Shelborne Wyndham Grand South Beach
4.5 of 5 Hotel   |   1801 Collins Ave, Miami Beach, FL 33139   |  
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Ranked #34 of 205 Hotels in Miami Beach
Charleston
2 reviews
“Great stay ; Great people”
5 of 5 stars Reviewed yesterday NEW

Stayed for only one night but the experience was a great one. The hotel and property were very clean. The pool is very relaxing with helpful staff. My wife and I had a late flight and Delin with guest services went above and beyond to make sure we had our bags stored and were comfortable for the afternoon until we left town. All around class act staff and hotel. Thanks for the experience.

Stayed May 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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290 reviews from our community

Traveler rating
    194
    55
    22
    17
    2
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Metairie, Louisiana
1 review
2 of 5 stars Reviewed 4 days ago NEW

We where here for my bachelorette party - toilet got clogged so We had to get ready in a espérate room And the malntenance guys in the room ... They told us this happens all the time in this room And the one next to here... He shouldnt say that. I personally complained they tried to fix the issue okay great. Well Not so great because it happened again i spoken to the supervisor kept telling me manager ls
Coming to work - i worked in hotels
5 years use to be a front office manager my self why dont you have a manager on duty that can
Take decisións or empower your employees to make decisions, then i am offered a cabana And drinks which i dont want told them
Clearly i want a free night or compensation. But instead one of my friends had to get upset throw a fit And then We got comped ... In the mean while i was out so they where forced to move my things which... And i lost things like my charger And headphones... We switched rooms ... So all the time my friends spent fixing up the room was a waste.. Its Just upseting that We had to Go through all this when you KNOW the room has issues And has never been properly fixed. Also when i call to ask if my charger was found And the person is clueless And Just says no... Which i know from experience they didnt ask or look We still paid one night out of our 3 nights. Ill be quite honest i never Go online And say something but it was Just to many bad things at once i think to this level everything Should be comped because A toilet And shower claugged twice Quite embarrasing And this is what my friends now Will remember about my bachelorette party... Thanks

  • Stayed April 2015, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed 4 days ago NEW

First impression was great: the lobby, room and the front desk staff.
During all the 5 days we´ve stayed at the Hotel, at 9 am sharp the fire test buzzed in our ears. Impossible to sleep back again.
The beach staff was great too, always smiling.
We was told that the hotel had a 24h room service, but the only day I wanted room service by 1am, they were closed!!!!! I Had to go out and have dinner.
But, those kind of "small" problems happens in all 5 star hotels.
I would propably stay again at the Shelborne

  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GA
1 review
5 of 5 stars Reviewed 6 days ago NEW

Pros: Clean rooms, great staff, and a beautiful hotel in a great location.
Cons: The elevator service could have been better.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review, 5 days ago
Hello Gary Tremmell B,

On behalf of our team I would like to say thank you for your positive remarks. Our team works diligently towards providing the "clean rooms", "great staff", and overall "beautiful hotel" you have so graciously described. We would also like to apologize if you were inconvenienced with the elevator during your stay. The issues have indeed been addressed and, should no longer be of concern. We would love to have you visit us again in the near future!

Kind Regards
Nils Stolzlechner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Battle Creek, Michigan
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is in a perfect location, steps from the beautiful private beach, and just a couple blocks from shopping and dining on Lincoln Avenue. The running/biking path is directly behind the hotel and makes for fantastic runs, and bike rentals from CitiBike are right outside the hotel. The staff went above and beyond for everything. The food at both the restaurant and deli were delicious, a little pricey, but it is South Beach. The only downside was the size of the room and bathroom which were extremely small.

As for the meeting space this hotel was lacking. The space itself was nice, however we had numerous issues with our meeting space including noise, disruptions during our meeting (sales showing the space while we were there), a pipe broke and flooded our meeting room. Of course the pipe bursting was out of the control of the hotel staff, they were accomodating in finding us an alternate meeting space at a neighboring hotel luckily.

Room Tip: Ask for a room with an ocean view or balcony.
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  • Stayed April 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review, 5 days ago
Hello Heather0033,

We appreciate your remarks on our property and are very happy that you were able to enjoy our location and local accommodations. Our staff prides itself in providing exemplary service and tries their best to "go above and beyond" for our guest. In regards to the incident in our meeting spaces I would like to apologize. Unfortunately some times things out of our control occur and all we can do is fix the issue promptly while at the same time addressing your meeting concerns. I assure you that the problem has been recognized and corrected, our meeting space is back to normal! Again we truly appreciate your feedback and look forward to your return.

Kind Regards

Nils Stolzlechner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The entire staff at this hotel was wonderful in every way. The location is great, not too crowded, but within a few minutes walk to the action & restaurants of South Beach.
Our room was clean & comfy. The hotel is very nice looking & clean. The guests were respectful adults. Great location, not crowded on street, but very close to South Beach action & restaurants.
Our stay here was perfect.Very special thanks to Manager Eddie O;
Teddy M at the front desk; Alex M our Bellman; Robert O, our Bell Captain, who were so helpful to us. Really, every hotel employee treated us as if we were Royalty.
We will return soon to this wonderful hotel.
Arthur & Arlene, West Bloomfield, Mich

Room Tip: Ask for best view
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  • Stayed April 2015, traveled solo
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review, 6 days ago
Dear Arthur G,

It is so wonderful to hear that our Front of House associates Eddie, Teddy, Alex and Robert made you feel like "Royalty" during your recent stay with us. We strive to provide personalized and specially curated service in South Beach and it is truly satisfying to hear we have accomplished this during your stay. We hope we have the opportunity to have you as our guests again in the near future!

Best Regards,

Nils Stolzlechner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton, New Jersey
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Love coming because of the excellent service! Everyone does all they can to make you feel right at home. Al the manager is just the nicest guy...I think my wife might have a crush on him. Eddie, Dilan and Robert were the best always making sure we were happy. Sandra makes the best coffee with the prettiest smile. The pool is the best place to chill out. Coming back again!

Stayed April 2015, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review, 6 days ago
Dear Jerseyvinney,

We truly appreciate you taking the time to share your experience and would like to personally thank you for your loyalty. I am so glad to hear our staff made you feel "right at home" and look forward to personally sharing your wonderful comments with Eddie, Dilan, Robert and Sandra whom contributed in ensuring your have a truly carefree and memorable experience. We look forward to your return!

Best Regards,

Nils Stolzlechner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shelborne Wyndham Grand South Beach

Address: 1801 Collins Ave, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Miami Beach
#20 Luxury Hotel in Miami Beach
#24 On the Beach Hotel in Miami Beach
#28 Romantic Hotel in Miami Beach
#29 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Shelborne Wyndham Grand South Beach 4.5*
Number of rooms: 200
Official Description (provided by the hotel):
Look back and dream forward. Shelborne Wyndham Grand South Beach revives its famed legacy of luxury, elegance and impeccable service. An eminent landmark constructed in 1940 and embellished in the 1950s, this Art Deco Miami modern gem is reborn, infusing modern sophistication into this vintage-chic, iconic hotel at Collins Avenue and 18th Street. Following the completion of a $150 million renovation, the iconic Shelborne resort will reemerge in the heart of the South Beach Art Deco District as the Shelborne Wyndham Grand South Beach. The illustrious lifestyle destination offers 200 guestrooms, including 11 lux suites, an exclusive portfolio of leisure and entertainment experiences and over 15,000 sq. ft. of expanded event space that includes several meeting rooms, an executive boardroom, breakout rooms, a grand ballroom and flexible indoor and outdoor space. Rising design star Meg Sharpe of Meg Sharpe Interiors masterfully mingles Art Deco details and a playfully modern edge into her design of the hotel's public spaces. Her refined and savvy perspective is complemented by esteemed Architectural Digest 100 (AD100) interior designer and author, Richard Mishaan of Richard Mishaan Design. Mishaan's luxuriously redesigned rooms, suites, meeting spaces and ballrooms evoke the storied glamour and iconic culture of the 1950s. Film and TV costume designer Carol Ramsey creates stylish and vibrant fashion for the staff, drawing inspiration from the trendsetting silhouettes of the late 1950s. ... more   less 
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Also Known As:
Shelborne South Beach Hotel Miami Beach
Shelborne Beach Hotel
Shelborne Beach Miami
Hotel Miami Shelbourne

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