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“Paradise” 5 of 5 stars
Review of Shelborne Wyndham Grand South Beach

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Shelborne Wyndham Grand South Beach
4.5 of 5 Hotel   |   1801 Collins Ave, Miami Beach, FL 33139   |  
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Ranked #27 of 206 Hotels in Miami Beach
Bedminster, New Jersey
1 review
“Paradise”
5 of 5 stars Reviewed yesterday NEW

Our stay was fantastic. We normally stay in Sofi but the hotel was booked. Our new favorite destination is this grand hotel. Our room was ready when we checked in at noon, 15th floor ocean view with balcony as ordered. The entire staff was so helpful and nice, I remember Dilan and Carlos from the front desk, and Al in operations, Carlos in the Miromoto Restaurant on site. We shall return!

Room Tip: Great prices, quiet floors, attentive staff
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  • Stayed March 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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239 reviews from our community

Traveler rating
    169
    44
    14
    10
    2
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43
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This weekend was extremely busy with all the events going on in Miami & we needed a day to relax. We chose the Blue Harmony Spa at the Shelborne to get pampered & it did not disappoint! The staff is amazing! Thank you Eddie (Manger) for being so attentive...& Sendy for ensuring we had a great spa day...we will definitely visit again!

Stayed March 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review, yesterday
Hello HazU18,

We are very pleased that you were able to escape for a quiet interlude at our lovely Blue harmony Spa. Peace and tranquility are cornerstones to healthy living, and you found it with us! Thank you for you such kind words, we hope to continue being a place of refuge for you and your friends.

Best Regards

Nils Stolzlechner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Stayed here March 20th for a few nights. I have been to Miami Beach quite a bit and have low expectations for hotels. I guess I should lower my expectations further. We paid somewhere around $450 for the room, which was nicely appointed and had a very nice bed, that took up most of the room, carpeting was already a little dirty but I attributed that to the balcony. My partner and I continually walked into the bed at night. One afternoon my partner walked by the bed and was stabbed by a piece of metal protruding from the end of the bed and cut his leg. We called maintenance and a very nice man came in and addressed it. We had to use the medical kit to bandage his leg which they charged us $8 for despite the fact that I had called to make sure we weren't charged for it. The front desk took care of it on check out. The Front Desk crew were very nice BTW. They were the best part of the hotel. Don't get me wrong, this hotel is nice and new, but it is lacking in the details and seemed under staffed in general. No service elevator, so you often share the elevator with staff, which means you will wait quite a while for an elevator. Also, the beach service is lacking the servers are overworked and have to wear these ugly rust colored polyester uniforms. I felt bad for them. Service was slow. The beach bar restaurant is an afterthought, not up to the standards of a five star resort. The pool lacked towels at times. There were also people eating chicken wings in the pool, like huddled around a corner of the pool eating wings and dipping their grease soaked fingers into the pool. So trashy! Also, people walking around the lobby without shirts and shoes. I know we are at a hotel on the beach but c'mon, have some manners people! This isn't really the hotels fault just the people that come to Miami Beach who have no manners. These may seem nit picky things, and they are, this was our experience, but all in all you just get the impression that this is not a well run hotel. It lacks something. Everything appears nice and in order at first but then things start unraveling. I am staying at the Raleigh next time.

Room Tip: Balcony rooms on the north side of the hotel are above a large ventilation system and therefore loud...
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  • Stayed March 2015, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

I love South Beach and usually stay on the Ocean Drive Strip but I found a great rate at this hotel so I was willing to stay a little further up.
The awesome staff made it an enjoyable stay.

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review, 2 days ago
Hello Dorothy P,

We are delighted you were able to experience our property and staff. Our team takes pride in offering exemplary service. Come see us again on your next visit to South Beach!

Best Regards
Nils Stolzlechner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Visited for the day for the pool and stopped by concierge with a quick question. The front desk and every one passing me in the lobby were very cordial, but Danuta from concierge was especially helpful and sweet, despite her knowing that I wasn't even a guest. I was in a hurry and worried about my afternoon plans, but she sat me down, calmed my nerves and gave me all the help that I needed. If she can take care of strangers, I can't imagine the wonders she can do for her guests!

The renovations to this property are very nice. Great location in the center of South Beach, beautiful backyard and beautiful servers. Excited to try Morimoto soon. I love coming here on a sunny day!

  • Stayed March 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review, 3 days ago
Hello Joe O,

We appreciate the posiitive feedback.You are absolutely right! Danuta is truly a gem, as is our staff throughout the property. We would love to see you return as our guest. Come back and enjoy the wonders of Iron chef morimoto's cuisine, or an elixer at our drawing room bar. I promise you will not be dissapointed.

Sincerely
Nils Stolzlechner
General Manager


Visited for the day for the pool and stopped by concierge with a quick question. The front desk and every one passing me in the lobby were very cordial, but Danuta from concierge was especially helpful and sweet, despite her knowing that I wasn't even a guest. I was in a hurry and worried about my afternoon plans, but she sat me down, calmed my nerves and gave me all the help that I needed. If she can take care of strangers, I can't imagine the wonders she can do for her guests!

The renovations to this property are very nice. Great location in the center of South Beach, beautiful backyard and beautiful servers. Excited to try Morimoto soon. I love coming here on a sunny day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I had the opportunity to stay at the hotel during 4 nights, I went with my husband and it was really worderfull ,staff who served me was very friendly ,the people in the front desk even those working in the pool are super friendly and solicitous ,the room is small, but very comfortable and also very clean during the days we were there, I loved the bathrooms , super clean and adored the amenites,I really liked the proximity to the sea, but more so inside the hotel a very nice place, has a lovely bar area and another to read that I loved, truly, I hope to return soon and could stay in the same place, truly memorable

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nils S, General Manager at Shelborne Wyndham Grand South Beach, responded to this review, 3 days ago
Hello Jan b,

On behalf of our team I would like to thank you very much for such kind words. We are always thrilled to create memorable getaways for couples like yourselves. We look forward to your next visit. A lovely stroll on the beach and cocktails by the library will be waiting for your enjoyment!

Kind Regards

Nils Stolzlechner
General Manager


I went with my husband and it was really worderfull ,staff who served me was very friendly ,the people in the front desk even those working in the pool are super friendly and solicitous ,the room is small, but very comfortable

I really liked the proximity to the sea, but more so inside the hotel a very nice place, has a lovely bar area and another to read that I loved, truly, I hope to return soon and could stay in the same place, truly memorable
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shelborne Wyndham Grand South Beach

Address: 1801 Collins Ave, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Miami Beach
#13 Spa Hotel in Miami Beach
#17 Luxury Hotel in Miami Beach
#21 On the Beach Hotel in Miami Beach
#22 Romantic Hotel in Miami Beach
#29 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Shelborne Wyndham Grand South Beach 4.5*
Number of rooms: 200
Official Description (provided by the hotel):
Look back and dream forward. Shelborne Wyndham Grand South Beach revives its famed legacy of luxury, elegance and impeccable service. An eminent landmark constructed in 1940 and embellished in the 1950s, this Art Deco Miami modern gem is reborn, infusing modern sophistication into this vintage-chic, iconic hotel at Collins Avenue and 18th Street. Following the completion of a $150 million renovation, the iconic Shelborne resort will reemerge in the heart of the South Beach Art Deco District as the Shelborne Wyndham Grand South Beach. The illustrious lifestyle destination offers 200 guestrooms, including 11 lux suites, an exclusive portfolio of leisure and entertainment experiences and over 15,000 sq. ft. of expanded event space that includes several meeting rooms, an executive boardroom, breakout rooms, a grand ballroom and flexible indoor and outdoor space. Rising design star Meg Sharpe of Meg Sharpe Interiors masterfully mingles Art Deco details and a playfully modern edge into her design of the hotel's public spaces. Her refined and savvy perspective is complemented by esteemed Architectural Digest 100 (AD100) interior designer and author, Richard Mishaan of Richard Mishaan Design. Mishaan's luxuriously redesigned rooms, suites, meeting spaces and ballrooms evoke the storied glamour and iconic culture of the 1950s. Film and TV costume designer Carol Ramsey creates stylish and vibrant fashion for the staff, drawing inspiration from the trendsetting silhouettes of the late 1950s. ... more   less 
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Also Known As:
Shelborne South Beach Hotel Miami Beach
Shelborne Beach Hotel
Shelborne Beach Miami
Hotel Miami Shelbourne

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