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“Best Customer Service in South Beach!!” 5 of 5 stars
Review of Shelborne Wyndham Grand South Beach

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Shelborne Wyndham Grand South Beach
4.5 of 5 Hotel   |   1801 Collins Ave, Miami Beach, FL 33139   |  
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Ranked #34 of 203 Hotels in Miami Beach
1 review
“Best Customer Service in South Beach!!”
5 of 5 stars Reviewed yesterday NEW via mobile

I have been visiting South Beach for many years and have stayed at the best hotels. The service here is uncomparable. The staff genuinely wants to help you and are always smiling and friendly. I would return just because of the service provided; there is really no request that they can't meet.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 reviews from our community

Traveler rating
    93
    15
    2
    2
    1
See reviews for
14
27
4
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Gainesville, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

My stay at this hotel was absolutely phenomenal! Prime location on South Beach! The amenities were fantastic especially the spa, Blue Harmony! The entire staff on the property was very friendly and attentive to any and all requests that my family and I had during our stay. I will DEFINITELY be returning soon and make sure to book sometime during the summer months.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We've only just returned from staying here. The hotel was very well located, the pool was lovely and the music choice was very nice. The staff were all very friendly and the beds were amazingly comfy. We would definitely be back again some day (hopefully soon)!

Stayed December 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW

The whole time from arrival was fantastic. Guest Services was the beginning of this experience. They treated me great. I felt like a King. Room and room services was also surprisingly great. I would recommend this hotel for anybody traveling to South Beach.

  • Stayed November 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami
1 review
4 of 5 stars Reviewed 2 days ago NEW

I had a great time at the hotel. This was my first time there. I think the place is very well remodeled and renovated. The staff was wonderful and pleasant to deal with especially guest services. They were always up-to-par with the questions that I was asking. One think I will mention that I was considering changing my review was the sound of the construction in the hotel. If the noise wasn't there, I would given you 5+ stars. Please take guests into consideration when you are doing construction in the hotel especially during early morning hours. This was unappealing and am considering whether to return or not to this hotel. Other than that, guest services made my stay very pleasant.

Room Tip: When you choose a room make sure you find one far from where they are constructing.
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  • Stayed November 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have traveled extensive and stayed the some of the best hotels in the world and it gives me great pleasure to say the Shelborne Wyndman Grand South Beach is right at the top. The Art Deco architecture, the beaching, walking, restaurants were stunning. The staff at the hotel could not have been better. I was also surprised by the friendliness of the people who lived there. South Beach certainly has a great feel to it and there is lots of tings to do. We were only going to stay there for 4 nights and then travel to the Florida Keys. In the end, we decided that it was too nice and relaxing to leave and stayed there for our entire 7 day vacation. I have told all of my friends that I would not consider staying anywhere else in South Beach and look forward to our return visit in February.

Room Tip: Get a room with a balcony and a view of the beaches and ocean
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  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shelborne Wyndham Grand South Beach

Address: 1801 Collins Ave, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Miami Beach
#16 Spa Hotel in Miami Beach
#21 Luxury Hotel in Miami Beach
#25 On the Beach Hotel in Miami Beach
#26 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Shelborne Wyndham Grand South Beach 4.5*
Number of rooms: 200
Official Description (provided by the hotel):
Look back and dream forward. Shelborne Wyndham Grand South Beach revives its famed legacy of luxury, elegance and impeccable service. An eminent landmark constructed in 1940 and embellished in the 1950s, this Art Deco Miami modern gem is reborn, infusing modern sophistication into this vintage-chic, iconic hotel at Collins Avenue and 18th Street. Following the completion of a $150 million renovation, the iconic Shelborne resort will reemerge in the heart of the South Beach Art Deco District as the Shelborne Wyndham Grand South Beach. The illustrious lifestyle destination offers 200 guestrooms, including 11 lux suites, an exclusive portfolio of leisure and entertainment experiences and over 15,000 sq. ft. of expanded event space that includes several meeting rooms, an executive boardroom, breakout rooms, a grand ballroom and flexible indoor and outdoor space. Rising design star Meg Sharpe of Meg Sharpe Interiors masterfully mingles Art Deco details and a playfully modern edge into her design of the hotel's public spaces. Her refined and savvy perspective is complemented by esteemed Architectural Digest 100 (AD100) interior designer and author, Richard Mishaan of Richard Mishaan Design. Mishaan's luxuriously redesigned rooms, suites, meeting spaces and ballrooms evoke the storied glamour and iconic culture of the 1950s. Film and TV costume designer Carol Ramsey creates stylish and vibrant fashion for the staff, drawing inspiration from the trendsetting silhouettes of the late 1950s. ... more   less 
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Also Known As:
Shelborne South Beach Hotel Miami Beach
Shelborne Beach Hotel
Shelborne Beach Miami
Hotel Miami Shelbourne

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