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Shelborne South Beach, Wyndham Affiliate: Traveler Reviews

3.5 of 5
1801 Collins Ave, Miami Beach, FL 33139
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Shelborne South Beach, Wyndham Affiliate
Ranked #133 of 198 hotels in Miami Beach
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415 reviews from our community

Traveler rating
    97
    80
    56
    62
    120
See reviews for
Families
60
 
Couples
101
 
Solo
18
 
Business
50
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Buenos Aires, Argentina
2 reviews
“nice hotel, great location”
4 of 5 stars Reviewed November 30, 2012

The Shelborne has bein redesign and is beautiful and very modern!. It has a perfect location, great design, nice room, clean, beatiful swimming pool. Good attention, nice restaurante. Sea view, with direct access to beach. Good price

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask AgustinaChiesa about Shelborne South Beach, Wyndham Affiliate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
December 6, 2012
Dear AgustinaChiesa, Thank you for taking the time to write this review and for being such a loyal customer. Its great to hear that you enjoyed our newly renovated hotel. We have put a lot of time and effort in updating our hotel facilities in order to keep improving guest experiences and it always wonderful to hear when our guests notice and appreciate our work. We await your next visit to Miami, hopefully very soon!
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chicago
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Needs a good cleaning and a renovation.”
2 of 5 stars Reviewed November 26, 2012 via mobile

Entire hotel is in need of repair. Carpet is stained, faucets leak and chairs are broken. Staff is mediocre at best. The quickest I have retrieved my car from valet ($35/night) is 30 minutes. Service is not of importance to this property. One thing it does have going for it is location.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask rexchicago about Shelborne South Beach, Wyndham Affiliate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
November 28, 2012
Dear rexchicago, Dear Traveler, I apologize if the service that you received was unsatisfactory and for any inconveniences you went through during your recent stay at our hotel. We are taking your detailed feedback very seriously and will use it for training purposes as our goal is to provide exceptional service and create remarkable experiences for all our guests. Rest assured your comments will be shared directly with our management team in an effort to correct the issues you have mentioned. Our mission is to be the best hotel and we hope you will give us another chance to prove this to you with your next visit. Since last year we have gone through major renovation and constantly been upgrading our hotel facilities to improve our guest experience so I am sorry to hear that you had trouble regarding your room. We hope you will consider coming back to us in the near future and when you do please contact me directly at Shelborneguest@meninhotels.com to make you next time you get the full Shelborne experience.
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“Great Hotel..Great Location!!!”
4 of 5 stars Reviewed November 21, 2012

I booked this hotel for a 2 night stay to go to a concert in downtown. Location was great, room was nice and staff was very helpful. Upon check in, we received 2 free drinks at the bar, free continental breakfast and padded chairs on the beach. Breakfast was simple continental but sufficient. Room was nice..small but had everything you need.Stayed on the 8th floor and if you stay, ask for a room that is not facing Collins Ave or the 18th street side street as noise was audible in the early morning. Bed was extremely comfortable and great pillows. Bathroom was re-modeled and housekeeping was very good. No ice machines on floors but if you call the front desk, they bring ice within 15 minutes. Lighting in the room could be better..no end lamps on sides of bed just tall lamp in corner and ceiling fan with light fixture. Overall a nice experience and would stay again!!!

Room Tip: Try and get a room facing water or poolside not Collins Ave or side street
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Wayne4221 about Shelborne South Beach, Wyndham Affiliate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
November 26, 2012
Dear Wayne4221, I am pleased that we were able to create a memorable and enjoyable first stay for you at the Shelborne South Beach! Our staff works relentlessly to provide a great experience for our guests. It is great to hear that you loved all of the amenities that we are able to provide, such as delicious restaurants, great drinks and pool cabanas. We are truly delighted you thoroughly enjoyed your visit and look forward to welcoming you back for some more fun in the sun in the near future! Please email me directly at shelborneguest@meninhotels.com the next time you wish to book your next stay with us so I can provide you a great rate! Thank you again for taking the time to write such a wonderful review.
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Reviewer
5 reviews 5 reviews
5 hotel reviews
“I stayed at the shelborne total of 7 times. Great hotel!”
5 of 5 stars Reviewed November 20, 2012 via mobile

Had a good time again my stay at the shelborne as always. There was only one problem. The room I was told I had was not what I had when I arrived. I ended up staying and The 2nd day was much smoother. And I was switched to the correct room. My friend that play in the NFL paid for a room upgrade for a occeanview new renovated room and was told they couldnt make the request so he ended up leaving. Once again the Raphael was great. With making jet ski reservations and asking questions throughout my trip. I would highly recommend this hotel to others as long as service stays the same as all my previous visits. With that said I'm coming back dec 9-11 to celebrate my friends b day. I reserved my rooms b4 I left during my last stay

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Vf_changs for Miami Beach
Ask Vf_changs about Shelborne South Beach, Wyndham Affiliate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
November 26, 2012
Dear Vf_changs, On behalf of the Shelborne Team, we’d like to thank you so much for taking the time to write this review! We work hard to train our staff to deliver quality service to ensure our guests' have a memorable experience and its wonderful to hear we have been able to accomplish this for you during your multiple visits. Rafael is a true asset to our team. We appreciate your feedback and we will use it as a learning tool in order to better guest experience in the future. Once again thank you for being such a loyal customer and we look forward to having you back in December. Have a wonderful Holidays.
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Buenos Aires, Argentina
Top Contributor
63 reviews 63 reviews
37 hotel reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
“good location”
3 of 5 stars Reviewed November 20, 2012

great location, great pool and bar with access to the beach. Poor breakfast, hotel front desk service is unfriendly, rooms are clean but need to check details. The chair of the room 536 it is broken, asked to change it 3 times and nothing happened...

Room Tip: be aware of check-in time
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Andres74 about Shelborne South Beach, Wyndham Affiliate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
November 26, 2012
Dear Andres74, Thank you so much for taking the time to share your positive feedback regarding your recent stay. I apologize if the service that you received was unsatisfactory. I will be discussing this with our management and front desk in order to address the issues that you encountered during your stay. We would love to make it up to you and make your experience a great one. Please contact us at shelborneguest@meninhotels.com in order to accommodate you in the future.
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Additional Information about Shelborne South Beach, Wyndham Affiliate

Also Known As:
Shelborne South Beach Hotel
Shelborne South Beach Hotel Miami Beach
Shelborne Beach Hotel
Shelborne Beach Miami
Hotel Miami Shelbourne
Address: 1801 Collins Ave, Miami Beach, FL 33139
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#80 On the Beach Hotels in Miami Beach
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Boasting a multi million renovation to be complete at the end of 2011, the Shelborne makes a re-entry to the Miami Beach scene in a classic rebirth of perfect Art Deco style. Modern accommodations and amenities meld seamlessly with tropical retro ambiance while an amazing beachfront location calls you to relax among gentle ocean breezes. Offering an unbeatable location in the heart of the South Beach, the Shelborne is one of the largest meeting and event spaces with over 8,000 sq. ft. of indoor and outdoor flexible space. With three amazing dining outlets on site, there is something to meet everyone's likings. Greet the day with a warm espresso at Vesper American Brasserie outdoor cafe. Lunch and Dinner served daily both in the outdoor cafe and the indoor brasserie. Lucy's Cantina Royale serving up the best in tacos and homemade guacamole with chips made daily. Bar Tanaka is the newest sushi spot to hit South Beach, located in the lobby of the Hotel. Chef Zama Tanaka brings his skills from Philadelphia to serve some of the best sushi dishes Miami has to offer.Let Shelborne play host to any milestone event. Choose from four renovated spaces to accommodate intimate occasions or lavish affairs. Our referrals for preferred event planning specialists and our own onsite catering personnel and wait staff are here to assist with any and all event needs leading up to the big day. From weddings to Bar Mitzvahs, holiday parties to work conferences, Shelborne’s goal is to provide guests with our signature brand of all-inclusive hospitality. Utilizing the top resources on Miami Beach, we’re here to cater to your special celebration. Kick back and enjoy the festivities – and leave the heavy lifting to us. Vesper is the ideal setting to host an engagement party or rehearsal dinner. With three beautiful backdrops to set the tone for your big day, state of the art AV technology, and delicious fare, Vesper American Brasserie will leave both you and your guests extremely satisfied. Lucy's Cantina Royale is the perfect back drop to walk down the aisle as the sun is setting or an oasis to host your guests at a beachfront taqueria. ... more   less 
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