We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“bad bad bad” 1 of 5 stars
Review of Shelborne South Beach, Wyndham Affiliate

Save Saved
You added Shelborne South Beach, Wyndham Affiliate to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Shelborne South Beach, Wyndham Affiliate
4.0 of 5 Hotel   |   1801 Collins Ave, Miami Beach, FL 33139 (City Center)   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Price
Plan Ahead, Save 25%
Ranked #160 of 201 hotels in Miami Beach
Brooklyn, New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“bad bad bad”
1 of 5 stars Reviewed October 30, 2012 via mobile

I recently stayed at this hotel for one night. Checkin was a breeze. Once i arrived at my room I swiped my keycard and realived I had to kick tne door for it to open. Not a good thing. The free contintental breakfast is horrible. After checking out the next day I left my luggage with the hotel to do a little shopping on the ave. When I picked up my luggage the handle was broken, making it impossible to use. Once i notified management they gave me a very hard time. They did not want to replace my bag that was broken in tneir posession. At the end all tney would do was refund my $25.00 resort fee, which was a huge disappointment being tnat my bag cost so much more. I will not be staying at this hotel again.:-)

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review, November 5, 2012
Dear kbyrd, We are very sorry to hear about the challenges you encountered during your stay. We greatly appreciate your honest feedback and your detailed description of your stay will be shared with all managers and will serve as a guideline to address each of the issues you have brought to our attention. Once again, we apologize for the inconveniences and hope we could win you back. Please contact us directly at shelborneguest@meninhotels.com, we value you as a guest and hope to have the opportunity to impress you during a future stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

469 people have reviewed this hotel

Traveler rating
    105
    98
    63
    68
    135
See reviews for
67
121
20
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 25, 2012

They have done a great job with the renovation of this hotel, I've been going to South Beach for a long time and have stayed at the best and worst hotels. This hotel was great, I was there for work and it was conveniently located. The room was pleasantly nice and the size was good, we had a great view of the ocean.

if you're a party person, they had a huge pool party on Saturday afternoon which looked like lot's of fun, if you like more of a quiet place, this is not the hotel for you. The restaurant/bar by the pool had great drinks and food, I was not impressed by the other restaurant on the premises, there are other much better restaurants in SoBe.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2012

Decided last minute to stay at shelborne and i loved it there. I got a good beach view point and the hotel staff was very helpful. I walked in needing a room and the hotel staff Addy was a star. He went the extra mile and worked around my schedule nicely. I would recommend shelborne over and over again but d only fault would be the bath tub needing an upgrade but all in all its good value for money.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review, October 30, 2012
Dear Mayen K, Thank you for your time to post this wonderful review. At the Shelborne, we take customer service very seriously and strive to go above and beyond for our guests so it is extremely satisfying to receive this recognition. Addy will definitely be acknowledged for the incredible service and professionalism that he provided you. Once again, thank you for this review and we hope to having you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 24, 2012 via mobile

The place looks good from the brochures but when you enter your room it is dirty... The furniture looks like they went to a yard sale and just mismatched whatever old broken down furniture they could find. The showers continually changed temperatures from scalding hot to freezing cold and the continental breakfast that you have to pay for in the resort fee is meager at best. At breakfast there were only 10 tables and about 20 rooms of people so they had us sit with people from other rooms. Overall, awful stay!

  • Stayed October 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review, October 30, 2012
Dear Sportsrizzo, I apologize for any inconveniences you encountered during your recent stay. It seems like you must have stayed in one of our standard rooms and we would love to win you back. We are constantly upgrading our facilities to accommodate our guests and we invite you to stay in one of our newly renovated premier rooms at a special rate. Your comments regarding the continental breakfast will be passed along to out restaurant managers in order to further address the issue. Once again, I apologize for the challenges you encountered during your stay and hope that you contact us directly at shelborneguest@meninhotels.com so we could turn your experience into a positive one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 24, 2012

I will NEVER stay again or recommend. Let's see - Nice size rooms with full kitchen, washer and dryer, and 50" flat screens, close to beach, mostly nice staff. -breath- This largish suite had only 1 wash cloth and 8 towels; there are clear signs of repairs, mildew in many places, spare TV stand sitting in BR with no purpose since TV is on dresser; curtains offer almost no privacy; the hotel has a slight mildew smell to it. With the amount of space in the suites this could be a destination resort - just done completely WRONG!!!

Room Tip: Don't waste your money
See more room tips
  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review, October 30, 2012
Dear SSG C, We greatly appreciate the time you took to provide us with your feedback from your recent stay. I am very sorry for your inconveniences regarding your room. We will use the information that you stated to notify engineering and housekeeping in order to correct these units. Once again, I appreciate your patience and understanding with regards to the condition of your room and we hope we could win you back. Please contact me directly at shelborneguest@meninhotels.com if you wish to discuss the matters further.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chatham, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 20, 2012

I stayed at this hotel with my mom, grandma and friend for 3 nights. The Ocean view was the best I have ever had in Florida! The room was smaller than it looked in the pictures and the pull out bed from the sofa was lumpy and felt like we were sleeping on very hard springs. But the next night they supplied us with an air mattress which was so much better!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review, October 24, 2012
Dear Terrie_Horvath, Its great to hear that you enjoyed your stay with us and your wonderful ocean view. I apologize for the minor mishap regarding your pull out bed but I am glad to hear our staff was able to resolve that for you and provide you with a more comfortable option. We greatly appreciate your review and hope to see you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 19, 2012 via mobile

First of all I had a certificate and I called in three times each time no one helped but the 4th time a young lady named Shanice helped me to make the reservation and the lady nobi who checked me in was also very nice the rooms itself was wonderful and overall a great stay.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review, October 26, 2012
Dear Kylie w, Glad to hear you found our incredible staff accommodating! We work hard to train our staff to deliver quality service to ensure our guests' have a memorable experience. Thank you for taking the time to notice and were very delighted to hear you had a wonderful stay. Once again thank you very much for your feedback and we how to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Shelborne South Beach, Wyndham Affiliate? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shelborne South Beach, Wyndham Affiliate

Address: 1801 Collins Ave, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Spa Hotel in Miami Beach
#52 Luxury Hotel in Miami Beach
#99 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Shelborne South Beach, Wyndham Affiliate 4*
Official Description (provided by the hotel):
Boasting a multi million renovation to be complete at the end of 2011, the Shelborne makes a re-entry to the Miami Beach scene in a classic rebirth of perfect Art Deco style. Modern accommodations and amenities meld seamlessly with tropical retro ambiance while an amazing beachfront location calls you to relax among gentle ocean breezes. Offering an unbeatable location in the heart of the South Beach, the Shelborne is one of the largest meeting and event spaces with over 8,000 sq. ft. of indoor and outdoor flexible space. With three amazing dining outlets on site, there is something to meet everyone's likings. Greet the day with a warm espresso at Vesper American Brasserie outdoor cafe. Lunch and Dinner served daily both in the outdoor cafe and the indoor brasserie. Lucy's Cantina Royale serving up the best in tacos and homemade guacamole with chips made daily. Bar Tanaka is the newest sushi spot to hit South Beach, located in the lobby of the Hotel. Chef Zama Tanaka brings his skills from Philadelphia to serve some of the best sushi dishes Miami has to offer.Let Shelborne play host to any milestone event. Choose from four renovated spaces to accommodate intimate occasions or lavish affairs. Our referrals for preferred event planning specialists and our own onsite catering personnel and wait staff are here to assist with any and all event needs leading up to the big day. From weddings to Bar Mitzvahs, holiday parties to work conferences, Shelborne’s goal is to provide guests with our signature brand of all-inclusive hospitality. Utilizing the top resources on Miami Beach, we’re here to cater to your special celebration. Kick back and enjoy the festivities – and leave the heavy lifting to us. Vesper is the ideal setting to host an engagement party or rehearsal dinner. With three beautiful backdrops to set the tone for your big day, state of the art AV technology, and delicious fare, Vesper American Brasserie will leave both you and your guests extremely satisfied. Lucy's Cantina Royale is the perfect back drop to walk down the aisle as the sun is setting or an oasis to host your guests at a beachfront taqueria. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, Agoda, BookIt.com, Wyndham, Tingo, Expedia, Hotels.com, BookingOdigeoWL, TripOnline SA and Otel so you can book your Shelborne South Beach, Wyndham Affiliate reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shelborne South Beach Hotel Miami Beach
Shelborne Beach Hotel
Shelborne Beach Miami
Hotel Miami Shelbourne

Owners: What's your side of the story?

If you own or manage Shelborne South Beach, Wyndham Affiliate, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.