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Shelborne South Beach, Wyndham Affiliate: Traveler Reviews

3.5 of 5
1801 Collins Ave, Miami Beach, FL 33139
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Shelborne South Beach, Wyndham Affiliate
Ranked #133 of 198 hotels in Miami Beach
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415 reviews from our community

Traveler rating
    97
    80
    56
    62
    120
See reviews for
Families
60
 
Couples
101
 
Solo
18
 
Business
50
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
London, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
“shelborne south beach”
5 of 5 stars Reviewed October 25, 2012

Decided last minute to stay at shelborne and i loved it there. I got a good beach view point and the hotel staff was very helpful. I walked in needing a room and the hotel staff Addy was a star. He went the extra mile and worked around my schedule nicely. I would recommend shelborne over and over again but d only fault would be the bath tub needing an upgrade but all in all its good value for money.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Mayen K about Shelborne South Beach, Wyndham Affiliate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
October 30, 2012
Dear Mayen K, Thank you for your time to post this wonderful review. At the Shelborne, we take customer service very seriously and strive to go above and beyond for our guests so it is extremely satisfying to receive this recognition. Addy will definitely be acknowledged for the incredible service and professionalism that he provided you. Once again, thank you for this review and we hope to having you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
2 helpful votes 2 helpful votes
“Awful, Dirty and Overpriced”
1 of 5 stars Reviewed October 24, 2012 via mobile

The place looks good from the brochures but when you enter your room it is dirty... The furniture looks like they went to a yard sale and just mismatched whatever old broken down furniture they could find. The showers continually changed temperatures from scalding hot to freezing cold and the continental breakfast that you have to pay for in the resort fee is meager at best. At breakfast there were only 10 tables and about 20 rooms of people so they had us sit with people from other rooms. Overall, awful stay!

  • Stayed October 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Sportsrizzo about Shelborne South Beach, Wyndham Affiliate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
October 30, 2012
Dear Sportsrizzo, I apologize for any inconveniences you encountered during your recent stay. It seems like you must have stayed in one of our standard rooms and we would love to win you back. We are constantly upgrading our facilities to accommodate our guests and we invite you to stay in one of our newly renovated premier rooms at a special rate. Your comments regarding the continental breakfast will be passed along to out restaurant managers in order to further address the issue. Once again, I apologize for the challenges you encountered during your stay and hope that you contact us directly at shelborneguest@meninhotels.com so we could turn your experience into a positive one.
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1 review
1 helpful vote 1 helpful vote
“Absolute worse”
1 of 5 stars Reviewed October 24, 2012

I will NEVER stay again or recommend. Let's see - Nice size rooms with full kitchen, washer and dryer, and 50" flat screens, close to beach, mostly nice staff. -breath- This largish suite had only 1 wash cloth and 8 towels; there are clear signs of repairs, mildew in many places, spare TV stand sitting in BR with no purpose since TV is on dresser; curtains offer almost no privacy; the hotel has a slight mildew smell to it. With the amount of space in the suites this could be a destination resort - just done completely WRONG!!!

Room Tip: Don't waste your money
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  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask SSG C about Shelborne South Beach, Wyndham Affiliate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
October 30, 2012
Dear SSG C, We greatly appreciate the time you took to provide us with your feedback from your recent stay. I am very sorry for your inconveniences regarding your room. We will use the information that you stated to notify engineering and housekeeping in order to correct these units. Once again, I appreciate your patience and understanding with regards to the condition of your room and we hope we could win you back. Please contact me directly at shelborneguest@meninhotels.com if you wish to discuss the matters further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thamesville
2 reviews
Reviews in 2 cities Reviews in 2 cities
“AMAZING VIEW but the room was just ok”
4 of 5 stars Reviewed October 20, 2012

I stayed at this hotel with my mom, grandma and friend for 3 nights. The Ocean view was the best I have ever had in Florida! The room was smaller than it looked in the pictures and the pull out bed from the sofa was lumpy and felt like we were sleeping on very hard springs. But the next night they supplied us with an air mattress which was so much better!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Terrie_Horvath about Shelborne South Beach, Wyndham Affiliate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
October 24, 2012
Dear Terrie_Horvath, Its great to hear that you enjoyed your stay with us and your wonderful ocean view. I apologize for the minor mishap regarding your pull out bed but I am glad to hear our staff was able to resolve that for you and provide you with a more comfortable option. We greatly appreciate your review and hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
“Great stay”
4 of 5 stars Reviewed October 19, 2012 via mobile

First of all I had a certificate and I called in three times each time no one helped but the 4th time a young lady named Shanice helped me to make the reservation and the lady nobi who checked me in was also very nice the rooms itself was wonderful and overall a great stay.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask kylie w about Shelborne South Beach, Wyndham Affiliate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review
October 26, 2012
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shelborne South Beach, Wyndham Affiliate

Also Known As:
Shelborne South Beach Hotel
Shelborne South Beach Hotel Miami Beach
Shelborne Beach Hotel
Shelborne Beach Miami
Hotel Miami Shelbourne
Address: 1801 Collins Ave, Miami Beach, FL 33139
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#80 On the Beach Hotels in Miami Beach
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Boasting a multi million renovation to be complete at the end of 2011, the Shelborne makes a re-entry to the Miami Beach scene in a classic rebirth of perfect Art Deco style. Modern accommodations and amenities meld seamlessly with tropical retro ambiance while an amazing beachfront location calls you to relax among gentle ocean breezes. Offering an unbeatable location in the heart of the South Beach, the Shelborne is one of the largest meeting and event spaces with over 8,000 sq. ft. of indoor and outdoor flexible space. With three amazing dining outlets on site, there is something to meet everyone's likings. Greet the day with a warm espresso at Vesper American Brasserie outdoor cafe. Lunch and Dinner served daily both in the outdoor cafe and the indoor brasserie. Lucy's Cantina Royale serving up the best in tacos and homemade guacamole with chips made daily. Bar Tanaka is the newest sushi spot to hit South Beach, located in the lobby of the Hotel. Chef Zama Tanaka brings his skills from Philadelphia to serve some of the best sushi dishes Miami has to offer.Let Shelborne play host to any milestone event. Choose from four renovated spaces to accommodate intimate occasions or lavish affairs. Our referrals for preferred event planning specialists and our own onsite catering personnel and wait staff are here to assist with any and all event needs leading up to the big day. From weddings to Bar Mitzvahs, holiday parties to work conferences, Shelborne’s goal is to provide guests with our signature brand of all-inclusive hospitality. Utilizing the top resources on Miami Beach, we’re here to cater to your special celebration. Kick back and enjoy the festivities – and leave the heavy lifting to us. Vesper is the ideal setting to host an engagement party or rehearsal dinner. With three beautiful backdrops to set the tone for your big day, state of the art AV technology, and delicious fare, Vesper American Brasserie will leave both you and your guests extremely satisfied. Lucy's Cantina Royale is the perfect back drop to walk down the aisle as the sun is setting or an oasis to host your guests at a beachfront taqueria. ... more   less 
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Shelborne South Beach, Wyndham Affiliate
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