Do not stay at the hotel unless you want to live in hell. My girlfriends and I paid good money to stay here and everything about it is broke, ruined or dirty. We arrived and were given a room that had not been cleaned. We asked to change rooms and then we were given a room that was dirty and there were still cups with drink left in them in the fridge. The hotel manager then began to put the blame on our booking agency. Even the staff think the hotel is a joke. We were told by a very nice bell boy that the hotel staff departments are all not working together because they are sick of unhappy guests. He also said that complaints happen more than you would imagine. Do not take the hotels website seriously because it is nothing like it portrays. Very disappointed is a gross understatement.

We stayed at the Shelborne Hotel the Month of Nov./11 We rented the Condo through Sunspot Vacations, who told us all the reno's would be completed. This was not so, Dec. 1st. the day we left it was done. The pool, gym, was closed. Fire alarms going off, constant construction noise even at night. They would shut the air conditioning down. This was the worst holiday ever!

Classic "bait and switch" business model. The Shelborne website prortrays the property as a modern, slick resort but the actual property and service tell a radically different story. Realize a majority of the rooms are privately owned. As a result, guest room standards, amenities and updates are left to the owner's discretion. Translation: dilapidated rooms each with their own set of major problems! I saw 5 different rooms upon check-in - each one looked like a dumpy motel room circa 1970. Moreover, each room had a problem: exposed electrical wires, malfunctioning toilets, broken A/C units, etc. To make matters worse some rooms are undergoing gut renovations. I could not use the room from 7a-7p because of noise, dust and hazardous conditions. If you don't mind renting a room in a construction site and dealing with unethical and insensitive management - the website does not offer a construction caveat or provide pictures of the dilapidated privately owned rooms - then this is the place for you. It's worth mentioning that I checked out as soon as possible - SoBe has so many great options - with a 10% refund. Talk about adding insult to injury! Avoid and don't spend your hard earned money and vacation time on a hotel that's looking to simply churn a quick buck!

Six of us "dined" at Vespers on Xmas night. They first seated us next to a table of 10 unruly loud children all under 10 years of age. We asked to be moved. When the drinks finally arrived, the waiter brought the Absolute martini in a bar glass UNCHILLED! The "friendly" waiter claimed to be Itlalian and described the restaurant as an American Brasserie with an Italian flare. When my friend started to ask him about his "home country" in Italian, the waiter did not understand a single word. He finally fessed up that he is acutally Cuban. After waiting for 2 hrs, I asked the Maitre D' to check on our food. She stated that the reason for the delay was because we did not order our entrees at the same time as the appetizers which was completely NOT true. When the food finally arrived 2 1/2 hrs later, they forgot to make one of the entrees. The manager did offer to comp the "forgotten" entree, but it was too little too late. Never again!