Classic "bait and switch" business model. The Shelborne website prortrays the property as a modern, slick resort but the actual property and service tell a radically different story. Realize a majority of the rooms are privately owned. As a result, guest room standards, amenities and updates are left to the owner's discretion. Translation: dilapidated rooms each with their own set of major problems! I saw 5 different rooms upon check-in - each one looked like a dumpy motel room circa 1970. Moreover, each room had a problem: exposed electrical wires, malfunctioning toilets, broken A/C units, etc. To make matters worse some rooms are undergoing gut renovations. I could not use the room from 7a-7p because of noise, dust and hazardous conditions. If you don't mind renting a room in a construction site and dealing with unethical and insensitive management - the website does not offer a construction caveat or provide pictures of the dilapidated privately owned rooms - then this is the place for you. It's worth mentioning that I checked out as soon as possible - SoBe has so many great options - with a 10% refund. Talk about adding insult to injury! Avoid and don't spend your hard earned money and vacation time on a hotel that's looking to simply churn a quick buck!

Six of us "dined" at Vespers on Xmas night. They first seated us next to a table of 10 unruly loud children all under 10 years of age. We asked to be moved. When the drinks finally arrived, the waiter brought the Absolute martini in a bar glass UNCHILLED! The "friendly" waiter claimed to be Itlalian and described the restaurant as an American Brasserie with an Italian flare. When my friend started to ask him about his "home country" in Italian, the waiter did not understand a single word. He finally fessed up that he is acutally Cuban. After waiting for 2 hrs, I asked the Maitre D' to check on our food. She stated that the reason for the delay was because we did not order our entrees at the same time as the appetizers which was completely NOT true. When the food finally arrived 2 1/2 hrs later, they forgot to make one of the entrees. The manager did offer to comp the "forgotten" entree, but it was too little too late. Never again!

On arrival I was told I had to pay 25usd fee. The rooms were dirty, shabby and the electrics unsafe. Wires were hanging from holes, there was sockets that were unsafe in room. On asking to change room bluntly told no unless if pay 300 usd a night. As it was boxing day very difficult to change hotel. Website is misleading. As it busy in Miami finding it difficult to change room. Please take my advise book elsewhere.

My husband's company had their holiday party at this hotel last weekend. When we arrived, the lobby was very appealing and it is in a good location. when we went to our room, it was a differenct story. The beds were hard, uncomfortable pillows. We found 2 pieces of metal on the floor. The bathroom was horrible-holes in the walls, no place to put your stuff and the shower got you wet when you turned it on. Also, when we went to sleep, there was a band playing at the adjacent hotel and they were so loud that it sounded like they were in our room. When we called the front desk, they said it would be several hours before they stopped. In the morning, the garbage truck was picking up outside our room at 6:30AM. Needless to say, this was not a great experience. When we complained to the clerk, we were told that we could stay there again for a discounted rate. NO WAY.....