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“Shelborne Mightmare!” 1 of 5 stars
Review of Shelborne South Beach, Wyndham Affiliate

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Shelborne South Beach, Wyndham Affiliate
4.0 of 5 Hotel   |   1801 Collins Ave, Miami Beach, FL 33139 (City Center)   |  
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Ranked #156 of 201 Hotels in Miami Beach
BC
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Shelborne Mightmare!”
1 of 5 stars Reviewed December 30, 2011

We stayed at the Shelborne Hotel the Month of Nov./11 We rented the Condo through Sunspot Vacations, who told us all the reno's would be completed. This was not so, Dec. 1st. the day we left it was done. The pool, gym, was closed. Fire alarms going off, constant construction noise even at night. They would shut the air conditioning down. This was the worst holiday ever!

  • Stayed November 2011, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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469 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 28, 2011 via mobile

Classic "bait and switch" business model. The Shelborne website prortrays the property as a modern, slick resort but the actual property and service tell a radically different story. Realize a majority of the rooms are privately owned. As a result, guest room standards, amenities and updates are left to the owner's discretion. Translation: dilapidated rooms each with their own set of major problems! I saw 5 different rooms upon check-in - each one looked like a dumpy motel room circa 1970. Moreover, each room had a problem: exposed electrical wires, malfunctioning toilets, broken A/C units, etc. To make matters worse some rooms are undergoing gut renovations. I could not use the room from 7a-7p because of noise, dust and hazardous conditions. If you don't mind renting a room in a construction site and dealing with unethical and insensitive management - the website does not offer a construction caveat or provide pictures of the dilapidated privately owned rooms - then this is the place for you. It's worth mentioning that I checked out as soon as possible - SoBe has so many great options - with a 10% refund. Talk about adding insult to injury! Avoid and don't spend your hard earned money and vacation time on a hotel that's looking to simply churn a quick buck!

  • Stayed December 2011
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review, January 10, 2012
I am truly sorry for the inconvenience that you experienced during your stay at the Shelborne. We are currently finishing up the last of our renovation process. I Hope that you took full advantage of our amazing food and beverage outlets and renovated pool deck and the minor construction that we are still undergoing didn't affect your stay entirely. I would love to invite you back to the hotel to stay at a special rate. Please email shelborneguest@meninhotels.com to book your stay or make a reservation at one of the restaurants.
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Miami Beach, Florida
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 27, 2011

Six of us "dined" at Vespers on Xmas night. They first seated us next to a table of 10 unruly loud children all under 10 years of age. We asked to be moved. When the drinks finally arrived, the waiter brought the Absolute martini in a bar glass UNCHILLED! The "friendly" waiter claimed to be Itlalian and described the restaurant as an American Brasserie with an Italian flare. When my friend started to ask him about his "home country" in Italian, the waiter did not understand a single word. He finally fessed up that he is acutally Cuban. After waiting for 2 hrs, I asked the Maitre D' to check on our food. She stated that the reason for the delay was because we did not order our entrees at the same time as the appetizers which was completely NOT true. When the food finally arrived 2 1/2 hrs later, they forgot to make one of the entrees. The manager did offer to comp the "forgotten" entree, but it was too little too late. Never again!

  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review, January 10, 2012
Andy,
I am very surprised at your review regarding Vesper American Brasserie's service, and I am sorry to hear about your experience. This is unlike the standards that we set for ourselves and we train our staff to deliver elite service to our diners. While it seems that the manager did the best he could at the time with regards to your meal, I would like to invite you back to the Shelborne to dine at the restaurant and have a true Vesper dining experience. Please email shelborneguest@meninhotels.com to make your reservation for a later date. We have great reviews and an amazing menu prepared, I know you will be satisfied with your next visit!
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London, United Kingdom
Top Contributor
174 reviews 174 reviews
41 hotel reviews
Reviews in 46 cities Reviews in 46 cities
116 helpful votes 116 helpful votes
1 of 5 stars Reviewed December 26, 2011

On arrival I was told I had to pay 25usd fee. The rooms were dirty, shabby and the electrics unsafe. Wires were hanging from holes, there was sockets that were unsafe in room. On asking to change room bluntly told no unless if pay 300 usd a night. As it was boxing day very difficult to change hotel. Website is misleading. As it busy in Miami finding it difficult to change room. Please take my advise book elsewhere.

Room Tip: Book elsewhere
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  • Stayed December 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaredGalbut, General Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review, January 10, 2012
Were were very alarmed to hear of these issues and all have been corrected that we have found. We will use your comments as training for our staff in the future. Our website indicates our Standard Room (non-renovated) and Premiere Room (renovated), with actual pictures of each. We are not misleading whatsoever and our amenity pictures are actual pictures as well. We like to be upfront and straight forward with our guests. If you have any questions or would like to get the true Shelborne Experience during your next trip, please email guestservices@shelborne.com for arrangements. Thank you and we look forward to your next stay.
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Delray Beach, Florida, United States
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 21, 2011

My husband's company had their holiday party at this hotel last weekend. When we arrived, the lobby was very appealing and it is in a good location. when we went to our room, it was a differenct story. The beds were hard, uncomfortable pillows. We found 2 pieces of metal on the floor. The bathroom was horrible-holes in the walls, no place to put your stuff and the shower got you wet when you turned it on. Also, when we went to sleep, there was a band playing at the adjacent hotel and they were so loud that it sounded like they were in our room. When we called the front desk, they said it would be several hours before they stopped. In the morning, the garbage truck was picking up outside our room at 6:30AM. Needless to say, this was not a great experience. When we complained to the clerk, we were told that we could stay there again for a discounted rate. NO WAY.....

Room Tip: there are so many other great hotels in the area-stay there instead.
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  • Stayed December 2011, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sami R, Owner at Shelborne South Beach, Wyndham Affiliate, responded to this review, December 22, 2011
Under new management. Completely renovated hotel with more amenities coming soon! Three new onsite restaurants lobby lounge, and boutique
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Buenos Aires, Argentina
1 review
4 of 5 stars Reviewed December 19, 2011

the hotel a great place beautifull place, just remodel and its just looking great, the rooms arent just like they offer them, they arent fully remodeled, and they're just still on construction, lots of construction, elevators just take a buch of time, we had no power or water a couple of hours, but at those times we just got our suits on and we headed to the pool or the beach, as soon as i got there it was looking beautiful, but that isnt just the begging, we had NICK tall young guy extremely friendly and, he treated us like we were in a different place, hes service was just over the top, he helped us, keeped checking on us to see if we were doing good or we needed anything, he talked to us about he's job and he knew the spots were to recommend people to go, like joes stone crab (AWESOME), chalan the peruvian food place, mangos the latin dancing club, also clubs like set, louis, mokai, hes service was just GREAT, he helped us a couple of days on the beach and the pool, he's welcome was GREAT MORNING, something were not used to that specially from a young guy, and offered us but didn't promise trying to help us on accomodating us on our room, or get us complimentary drinks just because of what we were going trhu. (Not even hes job) besides that the hotel did good, food at lucys was really good. keep up the good work and we would really like nick to help us next time!

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review, January 10, 2012
Adrian,
Thank you for such a positive review! I always love hearing great feedback about the hotel and my staff! I will be forwarding your review along to the appropriate departments. We train our staff to deliver the excellent service to our guests such as that you received. I am pleased to hear you enjoyed your stay with us and are looking forward to coming back again! Please email us when you will be returning so we can coordinate a reservation for you- shelborneguest@meninhotels.com
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Miami Beach, Florida
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 19, 2011

Ok so I am very used to the south beach hotels, and I have to stay that Shelborne had a bad reputation because it was old rooms, dirty look, bad customers, bad service, etc.
Today, with NO HESITATION, i would place Shelborne above Shore club and Raleigh, and may be even above Delano.
Great renovation, rooms, lobby, bars, pool, beach bar, very art deco atmosphere, and very cozy hotel. Added to it is the perfect location so this hotel is just a combination of a little paradise.
Rates are great compared to other hotels, try to take a room with a balcony.
The breakfast shows the quality of the food at the Shelborne, and dinner at the Vesper, apparently owned by a great Chef, was a fantastic experience. Make sure to reserve as it s become one of the fanciest restaurants.
Let's be objective and really discard all the old reviews, this is a completely different hotel!!!
Last thing: it would be interesting to compare the quality vs price of the Shelborne and other hotels: either Shelborne is cheap for what it offers, or the other hotels are way too expensive :)

Room Tip: Balcony views are breathtaking
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha R, Guest Relations Manager at Shelborne South Beach, Wyndham Affiliate, responded to this review, January 12, 2012
Thank you for such a wonderful review! We put a lot of time and effort into make the Shelborne what it is today. I am thrilled to hear you enjoyed the restaurants and your stay! Look forward to having you come back in the near future.
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Additional Information about Shelborne South Beach, Wyndham Affiliate

Address: 1801 Collins Ave, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Spa Hotel in Miami Beach
#53 Luxury Hotel in Miami Beach
#97 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Shelborne South Beach, Wyndham Affiliate 4*
Official Description (provided by the hotel):
Boasting a multi million renovation to be complete at the end of 2011, the Shelborne makes a re-entry to the Miami Beach scene in a classic rebirth of perfect Art Deco style. Modern accommodations and amenities meld seamlessly with tropical retro ambiance while an amazing beachfront location calls you to relax among gentle ocean breezes. Offering an unbeatable location in the heart of the South Beach, the Shelborne is one of the largest meeting and event spaces with over 8,000 sq. ft. of indoor and outdoor flexible space. With three amazing dining outlets on site, there is something to meet everyone's likings. Greet the day with a warm espresso at Vesper American Brasserie outdoor cafe. Lunch and Dinner served daily both in the outdoor cafe and the indoor brasserie. Lucy's Cantina Royale serving up the best in tacos and homemade guacamole with chips made daily. Bar Tanaka is the newest sushi spot to hit South Beach, located in the lobby of the Hotel. Chef Zama Tanaka brings his skills from Philadelphia to serve some of the best sushi dishes Miami has to offer.Let Shelborne play host to any milestone event. Choose from four renovated spaces to accommodate intimate occasions or lavish affairs. Our referrals for preferred event planning specialists and our own onsite catering personnel and wait staff are here to assist with any and all event needs leading up to the big day. From weddings to Bar Mitzvahs, holiday parties to work conferences, Shelborne’s goal is to provide guests with our signature brand of all-inclusive hospitality. Utilizing the top resources on Miami Beach, we’re here to cater to your special celebration. Kick back and enjoy the festivities – and leave the heavy lifting to us. Vesper is the ideal setting to host an engagement party or rehearsal dinner. With three beautiful backdrops to set the tone for your big day, state of the art AV technology, and delicious fare, Vesper American Brasserie will leave both you and your guests extremely satisfied. Lucy's Cantina Royale is the perfect back drop to walk down the aisle as the sun is setting or an oasis to host your guests at a beachfront taqueria. ... more   less 
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Also Known As:
Shelborne South Beach Hotel Miami Beach
Shelborne Beach Hotel
Shelborne Beach Miami
Hotel Miami Shelbourne

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