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“Fun, trendy luxury hotel for leisure travelers” 4 of 5 stars
Review of The Perry, South Beach

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The Perry, South Beach
5.0 of 5 Hotel   |   2377 Collins Avenue, Miami Beach, FL 33139 (Formerly Gansevoort Miami Beach)   |  
Hotel amenities
Ranked #121 of 205 Hotels in Miami Beach
Minnesota
Top Contributor
102 reviews 102 reviews
68 hotel reviews
Reviews in 55 cities Reviews in 55 cities
68 helpful votes 68 helpful votes
“Fun, trendy luxury hotel for leisure travelers”
4 of 5 stars Reviewed February 6, 2011

The Gansevoort has excellent staff, a modern, trendy decor and great location. Rooms are spacious, modern and quiet. The bed was very comfortable, the bathroom large and clean with a separate tub and shower, double sink and plenty of storage in the bathroom. In the sleeping area is a large, flat screen tv, couch, coffee table and work area. Our room had a balcony which I highly recommend.
The hotel is located on the beach where you can walk along the boardwalk. Restaurants and bars are also an easy walk from the hotel, and there is a 24-hour Walgreens conveniently located across the street. The hotel food is very good and very expensive. There is an amazing on-site health club that charges $15 for hotel guests. It has a spa as well which was ok but a nice option. The rooftop pool is a blast and very popular on weekends.
The friendly, accommodating staff stood out. Beware the elevators, however, They are confusing--some only go to the rooftop pool and others take you to your room but you need your roomkey to use the elevator.

We were here on a business trip and I would actually not recommend the South Ballroom for business travelers. That meeting space is right below the gym and we heard the thud of dropped weights constantly. There is also a hall adjacent to the meeting room where catering staff made a lot of noise wheeling and storing food. Meeting room temperatures were extreme--too cold or too hot. FInally, the wireless internet was very inconsistent. Mine did not work in my room and I had to use the cable, but that meant no access in the meeting room.

  • Stayed February 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,165 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 5, 2011

rooms: dated, dirty, worn out, i didnt want to touch anything. shower had mold all over it. Pool was old, moldy and I didnt want to sit on one of the chairs. Towels are as rough as sandpaper. Service was intimidating. People looking at you up and down when you walk thru the lobby, No customer service. One definite positive, the beds, They are awesome. Although some drunk idiot pulled the fire alarm at 3am and woke everyone up. We were staying with our 2 young kids en route home from the Keys and it is definitely not even close to kid friendly. Everyone needs their playground, and this is definitely one for the adults.. the "Need to be seen" type. So expensive too!!

  • Stayed February 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GansevoortMB, Public Relations Manager at The Perry, South Beach, responded to this review, February 10, 2011
Dear cbandersen from Maryland,
I apologize on behalf of all the staff for your mishap.
Our building is a historic Art Deco landmark which was completely restored late 2008 by visionary architect Stephen B. Jacobs and interior designer Andi Pepper who created spaces with 1950's-era glamour while reflecting 21st century comforts.
We are very sorry you felt that way about our pools, we assure you we use a company that comes on a regular basis to treat our 3 pools with chlorine which insures that the pools are clean and healthy.
Once again we apologize we didnt meet your expectations, we constantly train and work on enhancements on all aspects to improve our guests experience.
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Denver, Colorado, USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 4, 2011

I had to go to Miami for business, had a great stay at the Gansevoort Miami. And i booked a great deal through Jet Luxury Resorts. The hotel had great energy, service, and an amazing STK Restaurant in the lobby, as well as a breathtaking roof-top bar. I highly recommend this hotel, it was perfect for my business trip, with very large rooms. And at the same time it was a very fun hotel.

  • Stayed December 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GansevoortMB, Public Relations Manager at The Perry, South Beach, responded to this review, February 10, 2011
Hello kevinarmstrong from Denver!
Thank you so much for taking the time to write your review!
It is very rewarding to know that we met your expectations and that you enjoyed your stay.
Thank you again and we hope to have you back soon!
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Lausanne, Switzerland
Senior Contributor
45 reviews 45 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
132 helpful votes 132 helpful votes
2 of 5 stars Reviewed February 3, 2011

I'm actually staying at the GANSEVOORT for 6 nights and I have to tell that I'll never ever recommend this hotel, since I'm here i just spread out the word, do not stay here.
Since the check in, all is about attitude, no sense of service, if you do stay 6 nights the least they could do is give you a room with a view, not at all... a room on the 2nd floor (even if these rooms are large) with the noise of the traffic... a complete inconsistency, the breakfasts rates are outrageous, once served with no spoon, once with no plate... the room is not cleaned as it should be, since 2 days the same piece of paper is there on the floor.
The front desk team had a real attitude and no sense of hospitality.
Conclusion : Do not stay there at all, the idea that I have still to spend 4 nights here is too much for me.

  • Stayed February 2011, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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GansevoortMB, Public Relations Manager at The Perry, South Beach, responded to this review, February 9, 2011
I am very surprised to read your review. I see you where here for business. We are ranked between the first 5 hotels for doing business in Miami Beach by Trip Advisor.
I will share your comments with the appropriate departments to make sure your concerns are noticed.
We truly hope you re-consider and provide us with the opportunity to show you we truly care and strive to improve our guest experience.
Please accept our sincere apologies for your mishap.
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New York
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 21 cities Reviews in 21 cities
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed January 25, 2011

Unfortunately the hotel is not attractive architecturally....it looks like an old apartment building, which I suppose it is, that has been converted to an hotel. This is particularly noticeable when at the swimming pool as the building surrounds the pool area on three sides. The building structure appears enormous and overwhelms the swimming pool especially as it is so unappealing to look at. Additionally, the building blocks the sun so that by the early afternoon almost all of the pool deck is in the shade. There are also quite large air-conditioning units that are exposed and are visible immediately when entering the pool area. These units can also be seen from all of the rooms that are on the ocean/swimming pool side. There are also other various electrical items that are exposed....the planning does not seem thought through. The access to the swimming pool is also not appealing. It is necessary to walk through a corridor where there are hotel rooms and then through another small corridor that looks like a 'service' area. Sadly, the poor design is also not well maintained. For instance, the deck at the location where the poolside restaurant is located is stained and covered with cracks. The tiles around the swimming pool are cracked and half of them are missing. It is quite surprising that this sort of thing wouldn't be repaired. I would understand if this were a budget hotel, but perhaps the hotel is trying to become more of a budget hotel. In order to go to the beach from the swimming pool it is impossible to avoid areas of the hotel that look as though they have been completely abandoned. There is an old dilapidated parking area that is underneath the swimming pool that is completely exposed and has to be passed when walking down to the beach. There are some sort of curtains that had been hung at some point to block this but most are now missing and some are hanging only partially. There is also old furniture and items stacked up against the building in another abandoned area that one has to pass when walking to the beach. This area I suppose was at one time intended to be a sandy beach area created at the hotel. It is now simply not looked after and just appears to be a mess. I noticed when walking on the boardwalk that most of the 'lesser' hotels have quite nice access from the beach (boardwalk) to the hotel. The Gansevoort access, in comparison, is like entering an old abandoned building. My room also required maintenance. The mirror in the bathroom had quite a large chip. The grout around the shower was old and not installed cleanly. It was not pleasant to be on the terrace because the walls of the terrace were filthy and it just looked old and not looked after. On a positive note, the room was quite spacious. The main entrance door to the hotel actually sets the tone for the way that this hotel is maintained. There are about six random screw holes on the door at the top that have been left exposed....it just looks very sloppy and not well done. If one does not have expectations then I suppose that all of these items would not be an issue. However, the hotel is charging the same prices as other hotels in the area that are not only better designed, but the properties are maintained as well. At the very least, the Gansevoort should maintain the hotel to compensate for the fact that it is so poorly designed. Finally, to end on a positive, the staff is quite pleasant.

  • Stayed January 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GansevoortMB, Public Relations Manager at The Perry, South Beach, responded to this review, February 9, 2011
Thank you for taking the time to write your review.
Our building is a historic preserve, an Art Deco landmark for the City of Miami Beach. It was completely renovated in 2008 by re-known architect Stephen B Jacobs and Interior designer Andi Pepper.
We offer 3 pools, one infinity pool in the center, one on the south part of the building and our magnificent rooftop pool.
I am glad you enjoyed our spacious rooms and our staff.
We hope to have you back soon to show you the wonderful enhancements we are constantly doing throughout the hotel.
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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 24, 2011

Lipstick on a pig. That's what you think of when you realize this "new" hotel just put an H&M, South Beach outfit on an otherwise ugly apartment building. The good news is that the rooms are spacious and relatively accommodating, the beach is large, the amenities are available. But there is plenty of bad (and bad IMO, so if you can live with it, this hotel might be for you). *This review keeps in mind that at the time of my stay, hotels like the Ritz, Delano, Shore Club, Sagamore, etc. are only $50 more per night.

Ambiance: Your impression of the lobby's striking fish tank is undercut by the lobby's overwhelming smell of Axe body spray – this could be due to the hotel’s typical guest or on purpose by design, either is rather unfortunate. The furniture seems trendy, but upon closer inspection it is simply IKEA-trendy.
Staff/service: I heard many times, “does anyone work here?” which sums it up. I didn’t find the staff arrogant, as in other reviews, but absent. Yet, all that is needed is the attentive bellhop (forgot his name) and hope is restored. The service at the pool restaurant was abysmal.
Food: Only ate at the pool restaurant because the alternative was the hotel’s main, upscale restaurant . In fact, there wasn’t a place to get a quick lunch anywhere near the hotel. The food was decent but uncreative and obviously made from frozen product.
Guestrooms: Stayed in a one bedroom suite. Very roomy. The “city view” works with what it has but don’t get your hopes up. The TV’s are nice. There is a sound system to get the party ball rolling but ours did not work correctly. The shower was also perpetually scalding. Aside from the bed, everything seemed tired and unclean – the bed was very nice. The décor tries very hard to be sexy but…and let me use this analogy for the whole hotel…it’s like the slutty girl in high school: trashy-hot but once you’re in it, you feel dirty. If you’re into that, though, as many travelers to South Beach are, go at it.
Amenities: This time of the year, the pool gets sun until 3 PM, but there is also the roof deck pool so problem solved. The beach is uninviting, mostly because the staff isn’t there to set anything up for you. There’s this awkward barrier area between the hotel and the beach that has couches and teepees but totally abandoned and kind of an eye sore.

Bottom line: If you’re looking for luxury and good service, pay $100 or so more and get a room at one of the other hotels mentioned above. If you’re just looking to party, be at a scene and money isn’t that important, the Gansevoort should suit you fine. If you’re going for business, look elsewhere.

  • Stayed January 2011, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GansevoortMB, Public Relations Manager at The Perry, South Beach, responded to this review, February 9, 2011
Thank you for taking the time to write your review.
Our building is a historic preserve of the City of Miami beach, an Art Deco landmark. It was completely renovated in 2008 by re-known architect Stephen B Jacobs and Interior designer Andi Pepper. Being an old construction gives us the benefit of having the largest rooms in Miami averaging 720 sq/ft.
We are located on 23rd street and we have not only 2 signature restaurants (STK and Philippe Chow) but also the pool grill, a full menu in our in-Room-dinning and Cafe Bustelo also offers sandwiches and other options. Across the street there are restaurants and other options just steps away. The City of MB has a very nice deck type crosswalk all along the beach bordering private property and City property. We are one of the 2 properties in South Beach that has a private beach.
I am pleased you enjoyed the bed and the rooftop, we do get lots of compliments for them!
Thank you!

We are very proud that "Our hotel is ranked in the first 5 hotels in Miami Beach for business" by Trip Advisor.

We hope you stay with us again to experience the wonderful new enhancements we are doing throughtout the hotel and its various departments.
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2 reviews
3 of 5 stars Reviewed January 23, 2011 via mobile

I have never written a review before because I have never been so compelled to do so. This hotel stinks. It's so overpriced and the service is horrendous! Beyond awful. So mad I wasted the money.

  • Stayed January 2011
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GansevoortMB, Public Relations Manager at The Perry, South Beach, responded to this review, February 9, 2011
Oh no!
I am very sad to see your review. I wish I knew the specifics of what made your experience a mishap. I see you where please with your room and the location of the hotel as you scored us well in those fields.
Please accept our sincere apologies and we hope to have you back to share the wonderful enhancements we are doing throughout the hotel and its various departments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Perry, South Beach

Address: 2377 Collins Avenue, Miami Beach, FL 33139 (Formerly Gansevoort Miami Beach)
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Luxury Hotel in Miami Beach
#81 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Perry, South Beach 5*
Number of rooms: 340
Official Description (provided by the hotel):
Currently closed for renovation. The Perry, South Beach an oceanfront resort with lifestyle amenities, where everything you desire is under one roof. Take in the breathtaking views from our rooftop infinity pool, or enjoy the tropical breeze at our Pool Plaza. Browse in our high-end boutiques or treat yourself to a well-deserved spa treatment. Energize your body, by engaging in the David Barton Gym+Spa. Dining in celebrity chef-driven restaurants, STK Miami is guaranteed to please any palate. After, enjoy a nightcap in one of our nightlife "hotspots." We proudly feature the largest guestrooms in South Beach, which are tastefully appointed with European cotton linens and upgraded amenities. Spanning an entire city block, this ultra-stylish Destination Resort sizzles with modern luxury, exquisite accommodations and superb service. ... more   less 
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Also Known As:
Gansevoort Miami Beach Hotel Miami Beach
Gansevoort South Miami Beach
Gansevoort South Hotel Miami Beach

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