The hotel is brand new, very clean and very fancy. We loved the contemporary furniture and appliances. However, the staff was not friendly at all, they seemd overwhelmed by he amount of work they had. After 2 hours of waiting to check-in, they gave us the keys for our room without telling us a word about the facilities of the hotel. So, we had to discover everything on our own. If you book directly with them, you might be lucky and get a prefferential treatment. You will know from minute one about the fancy restaurant Phillipe, they will give you plenty of info about the hotel, etc . If you are booking with a travel agency, forget about it. They don't care about your arrangements with the agency, you get what you get and that's it!
I think the staff should get a training in Mexico or the Carribean in terms of customer service... they need it so badly!












