My first trip to Miami I travel with two of my girlfriends. We searched the web for weeks looking for a great hotel that offered two rooms at a decent price. The hotel was seemingly perfect offering everything we wanted. We reserved the FREE shuttle from the airport we waited for 2 long hours it never arrived. I had call the hotel to my surprise the listed number for the hotel was to the reservation line which was CLOSED me and my friends began to search the web to find a front desk number to no avail. After about 45 more minutes we were some how able to reach Catalina hotel and ask them to get us in touch with our hotel...it took us over 3 hours for the shuttle when we asked the driver what happen he just calmly stated he did not come...I couldn't believe it that leaving guest strained at airport was ok to say the least. Once we arrived I informed the front desk clerk of our 3 hour long issue of not being able to contact hotel and the issue with the shuttle. He then informed us that it is a free shuttle and we should glad it arrived. I am beyond furious at this point so I ask to speak with a manager who would not be in until the morning. I asked that he contact as soon as he arrived. Worst arrival I have ever had.

The front desk and hallway feel more like a dark creepy closet than a warm and refreshing oasis near a beach. Once we were able to reach our room we opened the door to what appeared to be a swarm of flies and fruit flies gross I have never been to any beach hotel and encounter this problem. I must note that I also live near a beach as well and don't have this problem. There were stains on the furniture in the living room the refrigerator look like someone had punched several times. The room was very very s dark not good for putting on makeup or checking yourself in the mirror. But I must say we stay in a two room in the main garden area and the size of the apartment was great. The size of the bedroom a bit of an issue as the bed nearly touches both walls so it's like you have to literally squeeze between the the tv and bed to get to the window on the opposite side of the bed. Oh and the windows have prison bars on them so the only view was of a nasty dumpster in an alley.

The next morning the GM Andreas never called or came to my room I had to call twice before getting his attention in the garden/lobby area. Once informed of the major issue he seem a little careless but stated that he would address the situation. Housekeeping not great left bathroom dirty and no toilet paper or enough towels. The design of the shower allows for water get all over the bathroom floor (safety hazard).

There were some pros to this 5 day girls weekend
The location was AMAZING in walking distance to nearly everything we only caught a taxi once that was due to rainy weather. The apartment feel allowed us to relax and have a few drinks before heading out each night. Happy Hour each night was great too. The splash pool was nice to dip your toes and have a few laughs among friends an other friendly travelers. Check out I encounter the same problem the shuttle never came front desk only offered to call taxi but said again it's a free shuttle so we can't rely on it's arrival. Poor service. This is very cheap hotel in an AWESOME location. not worth the 4 stars it say they should be. Also I don't understand why they promote a free shuttle and charge you a resort fee of 15 dollars at day....In reading a few responses from the hotel mgmt Katrine states the 15 pays for the amenities they offer by the hotel. Hmmm so the shuttle is NOT free at all. Will not be staying here or any other South Beach Group Hotel.

Do not stay there!!! This hotel was 2-2.5 star rating not 4 star. I have stayed in many 4 star hotels, this one does not come even close. Very small front entry, hallways and elevator. All plumbing was very badly installed and falling apart, mouldy stains in the bathroom tile. The shower was leaking. Air conditioner is very noisy and rusty. The staff was helpful but it did not compensate for the condition of the hotel and the rest. The $15"resort " and $32 parking fees per day are ridiculous. Maybe good only for one night if you party person and need a place to sleep for a few hours... I will never stay there again.

Just checked out of the Metropole hotel on yesterday, 1/21. Marco was the front desk attendant that check us in, and to be the only person assisting guests at such a busy time of the day, he did a pretty decent job of trying to accommodate everyone in a timely manner. The room was clean and they even brought my girlfriend a bottle of wine in honor of her bachelorette weekend, which was pretty nice. The pool is more the size of a hot tub and the transaction process for check-in/out is a little dated, but it gets the job done.

There were a few maintenance issues that we had to call downstairs for such as the toilet clogging AFTER the room service came to clean and room service not leaving towels or toilet paper. But the hotel worked quickly to resolve these minor inconveniences. On the other hand, they offer chairs and wi-fi for the beach, which was a nice plus.

Our concern came down to the staff and their communications with guest regarding all of the other services that they "offer", specifically the free shuttle to MIA airport. Upon checkout, we were asked if we needed to reserve the shuttle for airport transfer. After confirming, we were informed to come down 15 minutes prior to the hours. After 30 minutes of waiting, the front desk attendant begins to explain that sometimes the shuttle does not come if it is full, but maybe wait longer. After waiting nearly 45 minutes, they indicated that they offer a cab service, but that the hotel would not pay for it. I cannot understand how the hotel promotes a free shuttle service (which is of course, not free and is considered in the hotel rate) and when you plan for that and reserve it, they make no accommodations to help get you an alternative method to the airport when THEIR service failed. Thankfully, my sister made her flight, but her luggage did not make the plane. I have called twice to speak to the General Manger, Andreas (sp), but they continue to tell me to call back at another time and Michael, who answered the phone this morning, proceeded to tell me "good luck" with that, since its not the hotel's fault that no one communicated that the shuttle would never come and that it would have come in the next hour. That is not OK. Metropole indicated that they are shooting to be a 5 star rated hotel, but with this type of service, I am not sure they will get there anytime soon.

Either way, customer service is a pet peeve of mine. And while this hotel is in an excellent location, having people take your money and they do not offer the full extent of the service that they advertise is not OK with me.

We were skeptical about bringing our 4 year old to South Beach as it's more of an adult place. Being so close to everything means we could walk everywhere and once we were in the room, there was no noise and everything was sparking clean and modern, and what a bargain. We got lucky with this one!