We stayed at the Metropole on Joly 17-19, 2012. It was an okay experience, had both its highlights and low points, but we got a great deal on the hotel so I suppose we got what we paid for.
The good: GREAT location! Right in the middle of all of the good shops and restaurants on Collins, a block away from Ocean Drive, just a few minutes walk, but far enough away that the music and energy of Ocean Dr. doesn't keep you up.
Room layout was great, we had a one bedroom; great closet space, nice living room and kitchen area.
Service: Housekeeping was great; Terrence, the night concierge was AWESOME! One of the friendliest and nicest guys!
Courtyard was a nice place to hang out if you had the time-- the pool is really small, more like the size of a hot tub.
Free Happy Hours and shuttle rides are great perks and worth utilizing.
The Bad: The sofa bed was TERRIBLE. It was broken in one spot, so extremely uncomfortable, the 3 of us ended up sharing the King sized bed.. and one night I just slept on the couch itself without folding it out into a bed.
Noise: We were in the room right beside the employee stairwell and on the 2nd floor, so could constantly hear someone slamming the door, people walking in the stairwell, and people moving around on the floor above us. One day, they were doing a complete cleaning of the courtyard, which we could also hear.
Service: The day time concierge, Sebastien, was as helpful as he could be. The bulk of calls coming must be going to him, so understandably he was probably a bit frazzled at times. But we did find we had to call several times to get services done for our room (our safe broke, hair dryer broke, we needed extra towels). And he was the only one at the front desk and answering the phone, so if you went to the desk to ask him something, it could be a bit of a wait.
We asked for a wake up call for our last morning, which they missed by an hour, luckily I was expecting that and had set an alarm on my cell phone.
Would I stay here again? Maybe, if I got a good deal again and was able to get a room on the 3rd floor and AWAY from the stairwell. Not the worst place, but not the best? Hard to decide my final feelings on it. Hope this review helps you determine, depending on why are you coming to SoBe and how much time you will be spending in the hotel.
3rd floor and away from the stairwell.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 5, 2012
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Thank you for taking the time to post your review. We are pleased to hear you enjoyed your stay. Did you report the sofa bed to management? It is great to know you were able to enjoy the happy hour and utilize the shuttle service. Feel free to contact me directly if you ever decided to return to South Beach so I can help make your stay more enjoyable. We hope to see you again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.