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“THEY CANCELLED OUR RESERVATION A WEEK BEFORE! NO REFUND!” 1 of 5 stars
Review of Casa Grande Suite Hotel of South Beach

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Casa Grande Suite Hotel of South Beach
3.5 of 5 Hotel   |   834 Ocean Drive, Miami Beach, FL 33139   |  
Hotel amenities
Ranked #98 of 201 hotels in Miami Beach
New York City, New York
1 review
6 helpful votes 6 helpful votes
“THEY CANCELLED OUR RESERVATION A WEEK BEFORE! NO REFUND!”
1 of 5 stars Reviewed July 25, 2013

THIS IS THE WORST HOTEL EVER!!!! We booked through bookit.com....stupid mistake....we should have read others reviews on the torubles of booking through bookit.com, however, we gave it a try. We booked 5 months ago and a week before the trip bookit told us that they overbooked....we called bookit and they blamed the hotel. We called the hotel they blamed bookit. They basically ended up giving us a room at a cheaper hotel....and would even give us a refund!!!!!! So basically we paid for a room 5 months in advance only to be turned away and sent to a cheap nasty hotel. WHAT KIND OF CUSTOMER SERVICE IS THIS? If a hotel overbooks you should send them to a better hotel, not to a crapper one after we HAVE ALREADY PAID!!!!!! DO NOT USE BOOK IT AND DO NOT STAY AT THIS HOTEL.....horirble customer service from both!!!!

  • Stayed July 2013, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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225 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 5, 2013

This hotel was very clean, loved the flat screens and the layout of the rooms. Especially liked the balcony. The service from the staff was excellent, loved everything about the hotel. most defiantly will be coming back again and would recommend this hotel to anyone looking to stay on ocean drive in miami!

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smithtown, New York
Senior Contributor
44 reviews 44 reviews
36 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed April 30, 2013

I had read in a previous review that someone was turned away because the hotel over booked, so I called 2 times to make sure my reservation was made. The last time was the night before arrival. All good...so I thought. We arrived very late at night to find out that BOOKIT.com emailed me at 10am to tell me the hotel was overbooked and to call them and they had another option. Another option? I picked this hotel. Who is at fault bookit or hotel? I am not sure. Turns out someone else hadn't checked in and the hotel let us have their last room and someone else was turned away. This nightmare doesn't end. The room smelled like smoke...everything...the sheets, towels...everything. I could not sleep all night. I couldn't wait to leave in the morning. All i could think of was my luggage with all my clothes was going to smell like smoke. How do you allow someone to smoke and not get the smell out? DON'T book with BOOKIT.com!

Room Tip: Don't book with bookit.com
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 8, 2013

I'm writing this review to let EVERYBODY know that my Son (17) and I want to south Beach on Mar 31st and left on April 4th. While I was looking for hotels I came across Casa Grande, there were several bad reviews so I was very leary about staying there. Well let me tell you! Our stay was great. Our room was very nice, with an Ocean view and the service we received was awesome! We arrived very late like 11:00pm and Ronnie was on the front desk. He spoke to me like he had known me for years! He made me feel very welcomed. During our stay all of the Staff treated us very friendly. Answered any questions we had and was very helpful with direction around Ocean Drive. I have recommended Casa Grande to my friend who will be going there in Sept. Great Job Staff! Keep up the ggod work!

Carla From Indianapolis IN!

Room Tip: We had a Ocean view which our room was on Ocean Drive and the noise was fine.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 5, 2013

My husband was in Miami for work so we booked a couple nights at Casa Grande to relax together on Miami Beach for a few days. They were AWESOME. We got an amazing deal through bookit. The price was very affordable (especially for peak season) and their location is unbeatable. (Right on Ocean Dr. Steps from the beach and lots of great restaurants/clubs/shopping).

We were amazed at how spacious they room was! Usually on South Beach you pay a fortune to be near the beach and get a teeny, dirty, little room. Our room (discounted, mind you) was gigantic! Full kitchen, large living/dining area, big bedroom.

While nothing looked modern, it was a clean room and since we weren't right on the front it was pretty quiet at night too (also hard to find in this location since it's a party area). Strong air conditioning. Good shower pressure. All the rooms seemed to be decorated differently but all looked nice enough though not new. The bed was a little soft and didn't have much bedding (but.. you know.. it's Miami so how many layers do you really need?)

People who complain about the $25 resort fee are uninformed. All hotels in this area charge a resort fee for their amenities. Here, that is wifi (which was not very good but we were trying to relax so it was probably for the best to avoid work), beach towels (great), coffee and fruit in the mornings. They even put juicers in each room so you can take the oranges and make your own fresh squeezed juice.


Parking- CG uses the local valet company. $25 cash/day gets you unlimited in and out usage. A pretty good deal. They take about 20 mins to get your car so call for it early.

Beach- literally across the street. CG does not have a deal w/the vendors like other hotels so you will pay $18/chair and $15/umbrella on the sand. A little $$ but you can use them all day and come and go as you please and they are still yours. Or, put the beach towel Casa Grande gives you and sit on the sand for free. :)

Cleaning- the cleaning person does not come by every day. We don't mind this but if you need it you should speak w/the front desk and let them know you need it.

The front desk people (who were also the owners/family) were lovely. Very sweet. Let us check in early. Let us leave our luggage while we spent our last few hours out. Friendly but not annoying.

Highly recommend. Especially if you can get a good deal!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2013 via mobile

Amazing location! Does not get better than this if u want to be in the heart of South Beach and right in the action. Tons of restaurants and bars and cafes so close. If you're looking for peace and quiet - this is not the place.

Incredible staff - Ronnie YOU ARE THE BEST! Helped us with everything, read our online request and gave us a room on a higher floor like we asked. Let us keep our bags in their lobby room until we could check in. Tried very hard to rush our check in so we could get the room earlier. Helped us from the start of our vacation to the end to make sure our stay was fantastic and it was. Paul and Marissa were super nice and so accommodating! Nothing that they wouldn't try and do for us that would better out stay!

Very clean and modern room! 505 to be exact. Soooooo spacious and so beautiful. It was beyond our expectations.

You will definitely see us again! Thank you again Ronnie, Paul and Marissa for an incredible first trip to Miami!

Tiffany and Chris from Montreal
March 25-29

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 24, 2013

What you are paying for is the location and the size of the rooms. The Casa Grande is located right in the heart of Ocean Drive. If your looking for a quiet spot this isn't it, if your looking to be right in the middle of the action the location couldn't be better. The rooms are some of the largest in South Beach. Rooms are clean and the kitchenette is modern. The furnishings however are worn and need replacing.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Grande Suite Hotel of South Beach

Address: 834 Ocean Drive, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#70 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Casa Grande Suite Hotel of South Beach 3.5*
Official Description (provided by the hotel):
Great 2 bedroom plus a den Condo Hotel in South Beach. ... more   less 
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Also Known As:
Casa Grande Hotel Miami Beach

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