THIS IS THE WORST HOTEL EVER!!!! We booked through bookit.com....stupid mistake....we should have read others reviews on the torubles of booking through bookit.com, however, we gave it a try. We booked 5 months ago and a week before the trip bookit told us that they overbooked....we called bookit and they blamed the hotel. We called the hotel they blamed bookit. They basically ended up giving us a room at a cheaper hotel....and would even give us a refund!!!!!! So basically we paid for a room 5 months in advance only to be turned away and sent to a cheap nasty hotel. WHAT KIND OF CUSTOMER SERVICE IS THIS? If a hotel overbooks you should send them to a better hotel, not to a crapper one after we HAVE ALREADY PAID!!!!!! DO NOT USE BOOK IT AND DO NOT STAY AT THIS HOTEL.....horirble customer service from both!!!!
- Official Description (provided by the hotel):
- Great 2 bedroom plus a den Condo Hotel in South Beach. ... more less
- Reservation Options:
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- Also Known As:
- Casa Grande Hotel Miami Beach