We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't book this hotel with BOOKIT.com” 2 of 5 stars
Review of Casa Grande Suite Hotel of South Beach

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Casa Grande Suite Hotel of South Beach to your Saves list
Casa Grande Suite Hotel of South Beach
3.5 of 5 Hotel   |   834 Ocean Drive, Miami Beach, FL 33139   |  
Hotel amenities
Ranked #71 of 205 Hotels in Miami Beach
Smithtown, New York
Level Contributor
46 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Don't book this hotel with BOOKIT.com”
2 of 5 stars Reviewed April 30, 2013

I had read in a previous review that someone was turned away because the hotel over booked, so I called 2 times to make sure my reservation was made. The last time was the night before arrival. All good...so I thought. We arrived very late at night to find out that BOOKIT.com emailed me at 10am to tell me the hotel was overbooked and to call them and they had another option. Another option? I picked this hotel. Who is at fault bookit or hotel? I am not sure. Turns out someone else hadn't checked in and the hotel let us have their last room and someone else was turned away. This nightmare doesn't end. The room smelled like smoke...everything...the sheets, towels...everything. I could not sleep all night. I couldn't wait to leave in the morning. All i could think of was my luggage with all my clothes was going to smell like smoke. How do you allow someone to smoke and not get the smell out? DON'T book with BOOKIT.com!

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaGrandeManager834, Manager at Casa Grande Suite Hotel of South Beach, responded to this review, June 15, 2015
Dear Past Guest,
Thank you for taking the time to write a review. We are so sorry you had a bad experience with us. We do take every review extremely serious and all issues will be addressed. Should you ever come back to Miami, I would love for you to give the Casa Grande a second chance. Please contact me directly so we can discuss further. fiflsteve@aol.com
All the best,
Steven Annicharico
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

303 reviews from our community

Traveler rating
    123
    80
    39
    20
    41
See reviews for
62
90
11
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 8, 2013

I'm writing this review to let EVERYBODY know that my Son (17) and I want to south Beach on Mar 31st and left on April 4th. While I was looking for hotels I came across Casa Grande, there were several bad reviews so I was very leary about staying there. Well let me tell you! Our stay was great. Our room was very nice, with an Ocean view and the service we received was awesome! We arrived very late like 11:00pm and Ronnie was on the front desk. He spoke to me like he had known me for years! He made me feel very welcomed. During our stay all of the Staff treated us very friendly. Answered any questions we had and was very helpful with direction around Ocean Drive. I have recommended Casa Grande to my friend who will be going there in Sept. Great Job Staff! Keep up the ggod work!

Carla From Indianapolis IN!

Room Tip: We had a Ocean view which our room was on Ocean Drive and the noise was fine.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaGrandeManager834, General Manager at Casa Grande Suite Hotel of South Beach, responded to this review, June 18, 2015
Dear Past Guest,
Thank you for taking the time to write a review for us. We pride ourselves on our repeat guest business because we feel they are our family. We hope that you now consider the Casa Grande your home away from home and will visit soon!
"Mi Casa Es Su Casa"
Warmest regards,
Marissa Suarez, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 5, 2013

My husband was in Miami for work so we booked a couple nights at Casa Grande to relax together on Miami Beach for a few days. They were AWESOME. We got an amazing deal through bookit. The price was very affordable (especially for peak season) and their location is unbeatable. (Right on Ocean Dr. Steps from the beach and lots of great restaurants/clubs/shopping).

We were amazed at how spacious they room was! Usually on South Beach you pay a fortune to be near the beach and get a teeny, dirty, little room. Our room (discounted, mind you) was gigantic! Full kitchen, large living/dining area, big bedroom.

While nothing looked modern, it was a clean room and since we weren't right on the front it was pretty quiet at night too (also hard to find in this location since it's a party area). Strong air conditioning. Good shower pressure. All the rooms seemed to be decorated differently but all looked nice enough though not new. The bed was a little soft and didn't have much bedding (but.. you know.. it's Miami so how many layers do you really need?)

People who complain about the $25 resort fee are uninformed. All hotels in this area charge a resort fee for their amenities. Here, that is wifi (which was not very good but we were trying to relax so it was probably for the best to avoid work), beach towels (great), coffee and fruit in the mornings. They even put juicers in each room so you can take the oranges and make your own fresh squeezed juice.


Parking- CG uses the local valet company. $25 cash/day gets you unlimited in and out usage. A pretty good deal. They take about 20 mins to get your car so call for it early.

Beach- literally across the street. CG does not have a deal w/the vendors like other hotels so you will pay $18/chair and $15/umbrella on the sand. A little $$ but you can use them all day and come and go as you please and they are still yours. Or, put the beach towel Casa Grande gives you and sit on the sand for free. :)

Cleaning- the cleaning person does not come by every day. We don't mind this but if you need it you should speak w/the front desk and let them know you need it.

The front desk people (who were also the owners/family) were lovely. Very sweet. Let us check in early. Let us leave our luggage while we spent our last few hours out. Friendly but not annoying.

Highly recommend. Especially if you can get a good deal!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaGrandeManager834, General Manager at Casa Grande Suite Hotel of South Beach, responded to this review, May 29, 2015
Dear Past Guest,

We appreciate the time you took to post about your stay.
We are delighted to know that your stay was a pleasant one and we hope to welcome you back to your home away from home soon.
Warm regards,
Marissa Suarez
General Managsr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 1, 2013

Amazing location! Does not get better than this if u want to be in the heart of South Beach and right in the action. Tons of restaurants and bars and cafes so close. If you're looking for peace and quiet - this is not the place.

Incredible staff - Ronnie YOU ARE THE BEST! Helped us with everything, read our online request and gave us a room on a higher floor like we asked. Let us keep our bags in their lobby room until we could check in. Tried very hard to rush our check in so we could get the room earlier. Helped us from the start of our vacation to the end to make sure our stay was fantastic and it was. Paul and Marissa were super nice and so accommodating! Nothing that they wouldn't try and do for us that would better out stay!

Very clean and modern room! 505 to be exact. Soooooo spacious and so beautiful. It was beyond our expectations.

You will definitely see us again! Thank you again Ronnie, Paul and Marissa for an incredible first trip to Miami!

Tiffany and Chris from Montreal
March 25-29

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaGrandeManager834, Manager at Casa Grande Suite Hotel of South Beach, responded to this review, June 18, 2015
Dear Past Guest,
Thank you so much for taking the time to review the Casa Grande. Your posting made me smile, we work so hard to make all of our guests happy and love to hear when someone notices, thank you. I will pass the information along to my team and we hope you now consider us your Miami family.
"Mi Casa Es Su Casa"
Warmest regards,
Marissa Suarez, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 24, 2013

What you are paying for is the location and the size of the rooms. The Casa Grande is located right in the heart of Ocean Drive. If your looking for a quiet spot this isn't it, if your looking to be right in the middle of the action the location couldn't be better. The rooms are some of the largest in South Beach. Rooms are clean and the kitchenette is modern. The furnishings however are worn and need replacing.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed March 18, 2013

Booked a room several months in advance with Marissa the GM using a LivingSocial voucher. Received a confirmation number at time of booking, and called two days prior to my reservation date to confirm with Paul (front desk employee at night). I show up on the date of my reservation, after traveling across the country for an entire day, to NO room and a "lost" reservation!

Paul was working and remembered speaking to me, yet now he could find no evidence of my reservation. The confirmation number I was given was allegedly from their "old system" and he mocked me for booking in advance. I barely got him to call other hotels on my behalf, and showed no remorse for ruining my vacation. He put me in contact with Carlos, who also offered no reimbursement and passed the buck back to Marissa, who did not even extend the courtesy of responding to my e-mail.

Absolute worst customer service I have ever seen. They sold my reservation to someone else at a higher rate and left my wife and I with no place to stay at a busy time in South Beach. Do NOT book this hotel unless you are okay with unprofessional and rude hotel ownership.

Room Tip: Pick a different hotel.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaGrandeManager834, General Manager at Casa Grande Suite Hotel of South Beach, responded to this review, 4 weeks ago
Dear Past Guest,
Thank you for taking the time to review the hotel. We apologize for the issue that occurred and would love to make it up to you. Please contact me directly so we can discuss things further, marissa@casagrandesuitehotel.com

Best regards,
Marissa Suarez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 13, 2013

This Hotel is a Clean place! Awesome Location Can't beat that, across the street from the wonderful beach ! Nothing fancy but the necessary for staying a couple nights in South Beach!
Will definately stay there again when I'm back!!! :)

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...
Travelers also viewed these Miami Beach hotels
0.0 mi away
Room Mate Waldorf Towers
Room Mate Waldorf Towers
#48 of 205 in Miami Beach
4.0 of 5 stars 660 reviews
0.1 mi away
Hotel Breakwater South Beach
Hotel Breakwater South Beach
#87 of 205 in Miami Beach
4.0 of 5 stars 1,106 reviews
0.0 mi away
Pelican Hotel
Pelican Hotel
#26 of 205 in Miami Beach
4.5 of 5 stars 832 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Chesterfield Hotel
Chesterfield Hotel
#66 of 205 in Miami Beach
3.5 of 5 stars 1,917 reviews
0.3 mi away
Bentley Hotel South Beach
Bentley Hotel South Beach
#58 of 205 in Miami Beach
4.0 of 5 stars 666 reviews
0.1 mi away
Avalon Hotel
Avalon Hotel
#98 of 205 in Miami Beach
3.5 of 5 stars 619 reviews
Show Prices
Show Prices
Show Prices

Been to Casa Grande Suite Hotel of South Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Casa Grande Suite Hotel of South Beach

Address: 834 Ocean Drive, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#52 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Casa Grande Suite Hotel of South Beach 3.5*
Number of rooms: 35
Official Description (provided by the hotel):
Great 2 bedroom plus a den Condo Hotel in South Beach. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, TripOnline SA, Hotwire, Agoda and Odigeo so you can book your Casa Grande Suite Hotel of South Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Casa Grande Hotel Miami Beach

Owners: What's your side of the story?

If you own or manage Casa Grande Suite Hotel of South Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.