We had a fantastic welcome when we arrived at the hotel, we immediately were made to feel at home and relaxed. We were taken to our room where the documents were waiting for us to sign, as well as a complementary bottle of sparkling wine on ice. You are made to feel as a special guest, and personalised printed welcome messages, business cards with your direct dial room number, and evening turn down message with the following day's weather report all add that personal touch.
The room was large and had a modern luxurious feel about it, from the large comfortable bed, silent air con, to the dimming lights and surround sound speakers recessed in to the ceiling connected to the entertainment system and iPod/iPhone docking station. A fully stocked mini bar had many drinks/snacks which were reasonably priced. In addition, there is the towel bath robes, and the beach bag/towels provided for use and refreshed daily at the turn down service if required.
The pool area is very small, but private. The sun loungers have a very comfortable mattress and were regularly made up with fresh towels. Iced lemon water is provided by the pool area and drink/snack service is available.
A continental breakfast was included however you can upgraded to anything else on the breakfast menu for an additional $5 charge which is worth it, I warn you now the pancakes are delicious but huge...three dinner plate sized pancakes stacked with syrup and butter!
The location is also fab, far enough away from the madness on Ocean drive but only a 5 minute walk away from there and the beach. Espanola Way which has some lovely restaurants is only 10 minutes walk, there is also a bus stop right outside the hotel as well as a communal bike hire station which seemed to incredibly popular throughout South Beach as a way of getting around.