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“Just the loveliest place to stay in SOBE” 5 of 5 stars
Review of Metropolitan by COMO, Miami Beach

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Metropolitan by COMO, Miami Beach
2445 Collins Avenue, Miami Beach, FL 33140 (Oceanfront)   |  
Hotel amenities
Ranked #2 of 203 Hotels in Miami Beach
Chicago, IL
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Just the loveliest place to stay in SOBE”
5 of 5 stars Reviewed August 3, 2014

Metropolitan by Como is just fabulous. I have stayed at Lowe's, The Delano, Shore Club, Ritz Carlton, etc and I absolutely love this newly renovated hotel. The pool is relaxing and beautiful with chic design and chairs in sun/ shade. The bar service is exceptional and the beach is just lovely. There is a sand bar so you can walk far out or rent a paddle board next door for some exercise. The roof deck solar pool is also amazing at the end of the day to unwind and watch the sun set. Room was very comfortable and I was so relaxed here. Javiar and Sam, the management team were always visible and making sure our stay was beyond our expectations. Constantine always greeted us at the front door and took care of whatever we needed. Our bartenders and pool/beach staff also made sure we had plenty of towels, drinks, water, and the lunch is just delicious and healthy. We had such a wonderful stay and look forward to coming back to the good energy and pampering at Metropolitan. It far exceeded our expectations !

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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309 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 2, 2014

My husband and I stayed here for 4 nights the week of July 24th. We loved the property and the service and the restaurant on site was excellent. I would highly recommend this place if you like a mellow atmosphere but want to be close to south beach. It was about a mile walk to the Art Deco district. Beautiful renovation of the in interior.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
1 review
5 of 5 stars Reviewed August 1, 2014

Metropolitan by Como is an Amazing boutique Hotel
The decoration is very chic and trendy
The director and his staff are very professional
If you want to relax and have positive energy it is the place to be !

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier B, Manager at Metropolitan by COMO, Miami Beach, responded to this review, August 2, 2014
Dear Cynthia S,

Thank you for your kind note following your stay. Always nice to learn of the positive experiences on property, and pleased to know that your visit was no different.

I greatly look forward to your return.

All the best,

Sam Eisenman
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ringoes, New Jersey
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 29, 2014

Came here to relax and destress.....based on trip advisor reviews...this was the place....Spot on.....The hotel is elegant and classy..the food was to die for....and the pool service (included) Is something you'd have to pay extra for like Vegas VIP service....friendly staff........Can't believe some of the picky reviewers....Breakfast price was high....but you're getting fresh squeezed fruit juices, the freshest fruits, pastries made in house by pastry chefs, coffee served in a coffee press....if you like the finer things in life come here...if you want to save a buck the red roof in will keep the light on for ya....YOLO......

Room Tip: Any room is fine.....I hardly looked out the window.....
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier B, Manager at Metropolitan by COMO, Miami Beach, responded to this review, August 2, 2014
Dear Fitedoc,

I greatly appreciated reading your review of your recent experience with us, not only on our hotel experience, but on the Traymore Restaurant & Bar TripAdvisor page, as well. Thank you for taking the time to share your visit with us and all fellow travelers.

Service is never something you should pay extra for, but rather an expectation we want all guests to have that decide to spend their valuable vacation time with us in Miami Beach.

I shared your comments with our pastry team who was humbled by your remarks. I can ensure you, our light will always be left on for you!

Looking forward to your return.

All the best,

Sam Eisenman
Operations Manager
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newport news va
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

Myself and hubby recently stayed 3 nights. As in other reviews, I concur that the staff is suburb as well as the roof deck, it's view and the steam room. Had buffet type breakfast included and it was quite tasty. Had few problems getting towels, coffee, glasses replaced after they would clean room which was odd. Had to make request at front desk and directly from room cleaning staff and still did not always succeed. The valet parking at $38/ day is a tad high, even timeshares in Manhatten charge only $30. We would swim in ocean and come back poolside because we too felt the $25 charge for renting umbrella was ridiculous.
Liked the size of the hotel and the location. Not sure if television had HBO, maybe not.

Room Tip: We were on 3rd floor which was fine, if with kids are doing a lot of back and forth to room you may...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier B, Manager at Metropolitan by COMO, Miami Beach, responded to this review, August 2, 2014
Dear lizko1,

Many thanks for taking the time to leave an honest and thorough review of your stay with us. I greatly appreciate hearing of some of the minor inconveniences experienced so that I may directly follow up with our housekeeping and in-room dining teams and ensure re-training where necessary.

Our product we continuously work to ensure is of the best quality delivered in the best way possible and I am glad you were able to experience this during your visit. The companies that manage our valet and beach services, like most on Miami Beach, are outsourced companies, so it becomes difficult for us to manage their pricing, but have ensure that your feedback is properly passed along so we can determine a more creative solution.

Overall, was a pleasure having you on property and greatly look forward to you and your husband's return.

All the best,

Sam Eisenman
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Top Contributor
101 reviews 101 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed July 27, 2014

Visited the hotel last weekend with my boyfriend for a 2 night getaway for my birthday. We took an early morning flight in and arrived at the hotel around 10 am. Our room was understandably not ready, but they took our bags brought us to the spa to change and let us use the pool. When we went back at around noon or 1 our room was ready and our bags were already taken up to our room. Spa facilities were great. I got a facial that uses electro-simiulation, it was awesome. The hydro pool on the roof was also great and great views of the beach. Our room was upgraded to a semi ocean view room which was a nice touch. Ate breakfast at the hotel one morning, went down at 11:30 and they allowed us to still order off the breakfast al la carte which was nice. It costs extra to rent umbrellas or cabanas at the beach - we only spent 1 day there and the other 2 days were spent by the pool. The staff were all very helpful. There are also bikes available to rent right in-between the hotel and the pool and also at the corner of 24th and collins - you can rent bikes for $6/hr and ride up and down the beach which was great fun. All in all would stay again.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier B, Manager at Metropolitan by COMO, Miami Beach, responded to this review, August 2, 2014
Dear FreedomTraveller1551,

As a frequent traveller and TripAdvisor user, hearing of your pleasant experience with us is of particular importance to our team. We greatly appreciate you taking the time to provide us with a thorough breakdown following your stay.

We are certainly the perfect place to celebrate a special occassion and I am glad you were able to take advantage of how we are able to be the "quiet escape" on Miami Beach. The experience we create is all about YOU, and I am glad each component was to your satisfaction.

I am confident your return trip will be just as enjoyable, and anything that we can do to help arrange, we remain more than happy to assist.

All the best,

Sam Eisenman
Operations Manager
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London
1 review
4 of 5 stars Reviewed July 27, 2014

Nice hotell located in close connection to good restaurants and South Beach. All the personel on site were fantastic and really friendly. Exellent service by the pool and beach by the guys working there. Nice pool and beach facilities, with beach chairs and towels. One really negative things was that the hotel charge you an additional 25 dollars per day for an umbrella att the beach which is redicules. We have been staying at various hotels around the world and have never been charged for an beach umbrella before, especially since you pay 22,5 dollars in resort fee per day to cover things like beach chairs and so on (over and above the 300 dollars per night in room charge).

Rooms where a bit stif, and felt a bit institutional which do not make them very cozy. Needs to be a bit warmer with maybe a carpet etc…

Overall a nice quite spot on miami beach with great service. However, if wiling to spend a few more dollars I would rather go for Setai.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier B, Manager at Metropolitan by COMO, Miami Beach, responded to this review, August 2, 2014
Dear Thomas810206,

Thank you kindly for the review of your stay with us this past month. I have shared your comments with our team to see where we can improve in some of the aspects you mention. I am incredibly pleased to learn of how much you enjoyed the service on property -- I have shared that with our team, and especially our members of the pool & beach staff.

We work with a third-party company on Miami Beach, similar to most every hotel on the beach and umbrella and chair sales is their main driver of business. We do cover the cost of the chair for all guests, and to keep prices reasonable, leave the umbrella as additional to be optional for the guest. We will assess to see if we can find a way to adjust this procedure.

Our service and location are certainly unique selling points and I am glad you were able to enjoy. As a new hotel, we are constantly seeking ways to improve and your feedback is certainly valuable. Should you wish to return, please do not hesitate to contact me directly so that I may personally look after your reservation and visit.

All the best,

Sam Eisenman
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Metropolitan by COMO, Miami Beach

Address: 2445 Collins Avenue, Miami Beach, FL 33140
Location: United States > Florida > Miami Beach > Oceanfront
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 203 Hotels in Miami Beach
Price Range (Based on Average Rates): $$$
Number of rooms: 74
Official Description (provided by the hotel):
Metropolitan by COMO, Miami Beach is a 74-room Miami hotel in the heart of the city's Historic District, overlooking America's most iconic beach. It delivers the perfect blend of rest and revelry, urban modernity and period charm by way of light-filled rooms, a COMO Shambhala spa, and leading-edge interiors by Italian designer Paola Navone. ... more   less 
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