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“Great stay” 5 of 5 stars
Review of Metropolitan by COMO, Miami Beach

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Metropolitan by COMO, Miami Beach
2445 Collins Avenue, Miami Beach, FL 33140 (Oceanfront)   |  
Hotel website
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Hotel amenities
Special Offer
Free Nights Limited Offer
Ranked #1 of 201 Hotels in Miami Beach
newport news va
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great stay”
5 of 5 stars Reviewed July 28, 2014

Myself and hubby recently stayed 3 nights. As in other reviews, I concur that the staff is suburb as well as the roof deck, it's view and the steam room. Had buffet type breakfast included and it was quite tasty. Had few problems getting towels, coffee, glasses replaced after they would clean room which was odd. Had to make request at front desk and directly from room cleaning staff and still did not always succeed. The valet parking at $38/ day is a tad high, even timeshares in Manhatten charge only $30. We would swim in ocean and come back poolside because we too felt the $25 charge for renting umbrella was ridiculous.
Liked the size of the hotel and the location. Not sure if television had HBO, maybe not.

Room Tip: We were on 3rd floor which was fine, if with kids are doing a lot of back and forth to room you may...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier B, Manager at Metropolitan by COMO, Miami Beach, responded to this review, August 2, 2014
Dear lizko1,

Many thanks for taking the time to leave an honest and thorough review of your stay with us. I greatly appreciate hearing of some of the minor inconveniences experienced so that I may directly follow up with our housekeeping and in-room dining teams and ensure re-training where necessary.

Our product we continuously work to ensure is of the best quality delivered in the best way possible and I am glad you were able to experience this during your visit. The companies that manage our valet and beach services, like most on Miami Beach, are outsourced companies, so it becomes difficult for us to manage their pricing, but have ensure that your feedback is properly passed along so we can determine a more creative solution.

Overall, was a pleasure having you on property and greatly look forward to you and your husband's return.

All the best,

Sam Eisenman
Operations Manager
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202 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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English first
Toronto
Top Contributor
79 reviews 79 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 27, 2014

Visited the hotel last weekend with my boyfriend for a 2 night getaway for my birthday. We took an early morning flight in and arrived at the hotel around 10 am. Our room was understandably not ready, but they took our bags brought us to the spa to change and let us use the pool. When we went back at around noon or 1 our room was ready and our bags were already taken up to our room. Spa facilities were great. I got a facial that uses electro-simiulation, it was awesome. The hydro pool on the roof was also great and great views of the beach. Our room was upgraded to a semi ocean view room which was a nice touch. Ate breakfast at the hotel one morning, went down at 11:30 and they allowed us to still order off the breakfast al la carte which was nice. It costs extra to rent umbrellas or cabanas at the beach - we only spent 1 day there and the other 2 days were spent by the pool. The staff were all very helpful. There are also bikes available to rent right in-between the hotel and the pool and also at the corner of 24th and collins - you can rent bikes for $6/hr and ride up and down the beach which was great fun. All in all would stay again.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier B, Manager at Metropolitan by COMO, Miami Beach, responded to this review, August 2, 2014
Dear FreedomTraveller1551,

As a frequent traveller and TripAdvisor user, hearing of your pleasant experience with us is of particular importance to our team. We greatly appreciate you taking the time to provide us with a thorough breakdown following your stay.

We are certainly the perfect place to celebrate a special occassion and I am glad you were able to take advantage of how we are able to be the "quiet escape" on Miami Beach. The experience we create is all about YOU, and I am glad each component was to your satisfaction.

I am confident your return trip will be just as enjoyable, and anything that we can do to help arrange, we remain more than happy to assist.

All the best,

Sam Eisenman
Operations Manager
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London
1 review
4 of 5 stars Reviewed July 27, 2014

Nice hotell located in close connection to good restaurants and South Beach. All the personel on site were fantastic and really friendly. Exellent service by the pool and beach by the guys working there. Nice pool and beach facilities, with beach chairs and towels. One really negative things was that the hotel charge you an additional 25 dollars per day for an umbrella att the beach which is redicules. We have been staying at various hotels around the world and have never been charged for an beach umbrella before, especially since you pay 22,5 dollars in resort fee per day to cover things like beach chairs and so on (over and above the 300 dollars per night in room charge).

Rooms where a bit stif, and felt a bit institutional which do not make them very cozy. Needs to be a bit warmer with maybe a carpet etc…

Overall a nice quite spot on miami beach with great service. However, if wiling to spend a few more dollars I would rather go for Setai.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier B, Manager at Metropolitan by COMO, Miami Beach, responded to this review, August 2, 2014
Dear Thomas810206,

Thank you kindly for the review of your stay with us this past month. I have shared your comments with our team to see where we can improve in some of the aspects you mention. I am incredibly pleased to learn of how much you enjoyed the service on property -- I have shared that with our team, and especially our members of the pool & beach staff.

We work with a third-party company on Miami Beach, similar to most every hotel on the beach and umbrella and chair sales is their main driver of business. We do cover the cost of the chair for all guests, and to keep prices reasonable, leave the umbrella as additional to be optional for the guest. We will assess to see if we can find a way to adjust this procedure.

Our service and location are certainly unique selling points and I am glad you were able to enjoy. As a new hotel, we are constantly seeking ways to improve and your feedback is certainly valuable. Should you wish to return, please do not hesitate to contact me directly so that I may personally look after your reservation and visit.

All the best,

Sam Eisenman
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 26, 2014

This is a small hotel just north of the crazy South Beach. It is a perfect location and an easy 15 minute walk to the crowds. The service is great and the operate like an upscale resort, but the rates are reasonable. The rooftop pool provides amazing views, loved the steam room!! The beach level pool is small but classy with excellent service at the pool. The rooms are somewhat trendy but comfortable. I will be staying here again on my next trip to Miami!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier B, Manager at Metropolitan by COMO, Miami Beach, responded to this review, August 2, 2014
Dear Tony C,

Pleasure having you with us and glad to hear your experience with us was so memorable. Our entire team anxiously awaits your return and if anything we can do to assist in planning your next visit, please do not hesitate to let us know.

All the best,

Sam Eisenman
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

This is an exceptional hotel. My wife and i stayed here for five days and do not have one bad thing to say about our experience. The staff are all friendly, genuine and unpretentious (unlike many hotels of this standard) and the attention to detail is impeccable. Whether it was the hassle-free check-in, well appointed rooms or wonderful service by the pool or around the private beach area, this hotel is well worth visiting for those looking for quiet luxury in South Beach. You will not be disappointed.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier B, Manager at Metropolitan by COMO, Miami Beach, responded to this review, August 2, 2014
Dear 920IanUSA,

Pleasure hearing of your wonderful experience with us and I greatly appreciate you taking the time to let us know.

Since our opening on March 1st, we have focused daily on our service standards and expectations of our staff. It's always nice to hear that the property has gotten to the point it needs to be. I am confident we can keep topping expectations on each of your future visits.

We greatly look forward to your return.

Warm Regards,

Sam Eisenman
Operations Manager
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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed July 23, 2014

When we got there it was beautiful. The lobby,the bar and the restaurant. We arrived early so they gave us complimentary drinks at the bar. We got into the room and it was beautiful. It didn't smell bad and the furniture was beautiful. The employees at the pool and beach were super nice and the other employees always treated us like royalty. The food at the pool bar and the tray more restaurant were amazing as well. I highly recommend to stay here.

Room Tip: Lake view or ocean view are pretty good.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier B, Manager at Metropolitan by COMO, Miami Beach, responded to this review, August 2, 2014
Dear Alanishere21,

Our design is one of the most pivotal components to our property and operation. I am glad you were able to enjoy from the moment you arrived. Equally important, if not more, is our service component. We place a huge emphasis on our hiring and training and 'treating you like royalty' believe me is our goal.

Glad we were able to exceed on all fronts and certainly looking forward to your return.

Best,

Sam Eisenman
Operations Manager
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San Antonio, Texas
Top Contributor
64 reviews 64 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 22, 2014

Tucked between much larger properties, the Metropolitan by Como is a reminder that hotels can be much more than just a place to sleep at night. Metropolitan is the perfect combo of fine Art Deco design and modern convenience and comfort. The staff were friendly, knowledgeable and hailed from all parts of the world: China, Italy, France, Jamaica, etc. The hotel's restaurant was terrific, though we only ate breakfast there. So much thought and care has been put into this entire project, from the feeling of seclusion amidst the craziness of South Beach to the rooftop workout facility/hydrotherapy pool that overlooks the ocean. We loved it.

Room Tip: Ask for a room with an ocean view.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier B, Manager at Metropolitan by COMO, Miami Beach, responded to this review, August 2, 2014
Dear boudin,

On behalf of our entire team, I greatly appreciate your kind remarks regarding your recent stay with us. The diversity of our team is of incredible importance to us and makes the service we offer not only unique, but special.

We pride ourselves on our cuisine, plus offering world-class amenities for our guests to enjoy on their time with us. Your vacation time is important, so we figure why not enjoy it! Glad you were able to make the most of your stay, and will greatly look forward to your return.

Warm Regards,

Sam Eisenman
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Metropolitan by COMO, Miami Beach

Address: 2445 Collins Avenue, Miami Beach, FL 33140
Location: United States > Florida > Miami Beach > Oceanfront
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 201 Hotels in Miami Beach
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
Metropolitan by COMO, Miami Beach is a 74-room Miami hotel in the heart of the city's Historic District, overlooking America's most iconic beach. It delivers the perfect blend of rest and revelry, urban modernity and period charm by way of light-filled rooms, a COMO Shambhala spa, and leading-edge interiors by Italian designer Paola Navone. ... more   less 
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