Stayed here 6 nights 26th July to 1st August .We requested the same roof top terrace we had 3 years ago , didn't get it and the room just didn't seem the same.Smaller balcony with no loungers and the TV unit was in the middle of the room rather than the side which with 3 of us in the room made it much smaller .Service in the main is top class .You ring when you want your roof top terrace setting up and Jacuzzi filling and likewise just call up to 2am for it to be drained for the next day.The terrace has a nice view of South beach but was less private than PH10 we had last time.We did have to keep reminding house keeping that we had 3 in the room .Sometimes we wouldn't get enough towels on the terrace and couldn't quite work out the turn down service.Sometimes we got fresh towels sometimes water and the welcome letter we got was addressed to my son who was staying in another room .He and his girlfriend had a spa suite room with jacuzzi on the balcony.This was a bit of a waste of time and wasn't really used due to the view which is basically a building site and with a noisy club nearby which kept them awake .Jerrys famous Deli across the road has just recently closed its doors and we noticed on the door a planning notice submitted for Senor Frogs so what effect that will have on the ZEE with all its noise remains to be seen .The reception and concierge staff were all excellent and a credit to the hotel.We are IHG members and got free wifi which worked excellently .Also as part of the resort fee you pay per room per day you get a bed , towel and umbrella from the Boucher brothers set up on the beach .This saves you a bit of money and the service from the guys down there is fabulous .Likewise the lady at the pool worked hard to provide everything but could have done with a bit of help at times.
The only real thing that needs addressing by the hotel is the relationship with the Front Porch cafe which we assumed to be the hotels bar and restaurant.It isn't and is a separate business(see review) We ate there for breakfast the first day and were surprised when we came to pay that we couldn't settle the bill by charging to our room without photo ID despite having our room cards with us .We were reminded that it was a separate business.Food here is excellent but has the highest service charge at 20% of anywhere on South Beach so when you look at the prices then you can add 29% on for this and tax .Then you even have a box for additional tip which is ludicrous.We were also given on check in some vouchers for a free drink for our party of 5 but the barman said it was one drink per room .Went off to query and came back with 2 more vouchers but charged our 17year old for a Coke !.Likewise we had a slight service issue with room service .As long as the hotel is saying this is the hotels bar and restaurant then the service standards need to be consistent .who would ever think you would need photo ID to charge things in the hotels bar and restaurant to your room when you have your key cards with you.Traveling form the UK we gave some long thought as to whether to stay here again or try somewhere differently.The vote went in favour but not sure next time.We made several requests before we arrived some via a third party whom used to work there.None were really answered and things like getting none allergic pillows were ignored and we had to request them once my sons allergy flared up .We will see next time we visit whether to stay again.Overall its location and rood top terraces are worth it alone.
- Official Description (provided by the hotel):
- Experience true luxury at our Miami Beach resort, Z Ocean Hotel South Beach. Offering much more than other suite resorts in Miami Beach, Florida, Z Ocean Hotel is ideal for your escape to SoBe. ... more less
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- Also Known As:
- Crowne Plaza Miami Beach
- Miami Beach Crowne Plaza
- De Soleil South Beach
- Vincci South Beach
- Regent South Beach