Thanks for reading my review - here's my 2 cents.
Check in: Was with my partner and a 5 year old. The room wasn't ready at check in, which was alright given I was about 45 minutes earlier than 3pm. However, it still wasn't ready at 4 either and the reception was luke warm at best. Not that big of a deal, but it's those small nuances that make you consider recommending a property or not. The manager of the front desk did come out after it was obvious that patience was waning (remember the 5 year old?) and the lobby is tiny and the only place air conditioned. Another small nuance, I booked the breakfast package and if you're spending $400 a night, I just think it's a little tacky to give 'coupons' to give to the waitstaff at the table. It cheapens the experience a bit and just feels a bit old school to me.
Rooms - luckily, I called a few days earlier to change the 'partial view' rooftop to the city view. If you're considering, it's not worth the extra $100 night given the hotel directly across the street blocks the majority of your view. Our suite also provided a partial view and was just thankful I modified the request in advance. The rooms themselves are 'smart'. I loved the shower and the lines/bed was very comfortable. If you're looking for a lot of square feet, this is more of a tight loft type of feel. Again, fine for me and the family - might not be the taste for those hoping for a more open feel. The roof top terrace was also nice, with a jacuzzi. Housekeeping did a great job at keeping the place tidy and replenished the towels that were dragged in from the beach. For those hotels that are 'green' - they should consider just putting in the Aveda (the products they used) shower dispenser and not the dozens of tiny bottles that get tossed and replenished.
Beach - it was very hot when we were there so only utilized the beach services once. They staff was very friendly and helpful in getting things set up.
Restaurant - with the breakfast package, obviously we were there each morning. The breakfast menu was great and compliments to the chef for a great job on lots of options. The services was friendly and even accommodated my son with humor each morning. I had dinner there one evening and wasn't impressed with the meal. The drinks were pretty poor and the food itself was just not imaginative nor worth the money.
Pool - I did order a lunch for the family at the pool one afternoon. I have to say, whomever was there working the bar that day was awesome. She made great drinks, was super friendly and provided that extra service that makes you feel good about the place you are staying at. I wish I would of gotten her name - she was by far the most service oriented individual at the entire hotel during my stay.
Valet - I was pleased with the service for the entire stay. They had the car always ready when we went down and there wasn't a wait to have it parked upon our return.
Overall, I liked the hotel. I'm not certain I would be inclined to stay a second time given there are other properties around the same price range that I would want to try. I think hotel establishments need to be more forward thinking with their clientele. It's not just the time we spend there at that moment, it's the little extras that make us want to come back to their properties in the future and recommend to others.
For example - a cold drink at check in, or a cool towel given the small lobby in which you have to wait. If the room isn't ready, offer the client something at the bar or make a suggestion to wait in the restaurant. If you're staying there for a long period of time, make a call - see how things are going and if there's anything needed to make the stay more enjoyable. Or follow up when something went poorly (ie. checkin). Give me a reason to really want to come back, talk to friends about your place or look at other hotels that are within the same chain.
Just my 2 cents