I stayed here the night before leaving on a cruise and left with a positive view of the hotel and staff. All of the staff (housekeeping, porter, front desk, bar, etc.) were extremely friendly and helpful in making our brief stay in South Beach a highlight of our trip. Upon returning to Miami, I realized that I had forgotten a suit jacket in my hotel room. Upon calling the hotel, they located the suit jacket and offered to ship it to me. Daniel in Security even sent a tracking number so that I could know the latest status on my package. Thanks for a great stay!