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“Weekend Getaway” 4 of 5 stars
Review of Z Ocean Hotel South Beach

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Z Ocean Hotel South Beach
4.0 of 5 Hotel   |   1437 Collins Avenue, Miami Beach, FL 33139   |  
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Ranked #6 of 200 hotels in Miami Beach
GreenLeadersGold level
Detroit, Michigan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
“Weekend Getaway”
4 of 5 stars Reviewed September 3, 2013

Spent a long weekend at the and loved it. Close to everything and very friendly staff. Rooms could use a bit TLC but overall were nice.

IHG Platinum Member so we stay at a lot of IHG hotels around the world.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, September 9, 2013
Dear Marnry,

Thank you so very much for your feedback on your recent stay at the Z Ocean Hotel South Beach and for also being a loyal IHG Rewards Member (former Priority Club)! We are thrilled you had a nice time and we hope you will come back and see us soon at the Z!

All the best,


Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,121 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
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English first
Ann Arbor, MI
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed September 2, 2013

Check-in was eventful. I gave the clerk my credit card and ID when approaching the check-in desk. She fumbled around for 5 minutes and seemed as she was having difficulty. Somehow, she thought I was someone else, as she gave me their check in documents to sign.

I was NOT greeted as an IGH Rewards Platinum guest. After another 10 minutes to get that straightened out, was told a room was not ready. It was approximately 2:15 and check is advertised as 3pm. About an hour later, another agent found us waiting and indicated our room was ready. The lobby is tiny with little seating, so be prepared to wait in the 90 degree heat while your room is prepared. The hotel did provide 2 complimentary drink coupons to be used during my stay.

The hotel and room was very modern and tastefully decorated. The corridors and furniture/doors/cabinets in the hotel room are pretty beat up and shows signs of significant wear and tear. The bathroom was spacious and shower was awesome. (NO bathtub)

The in-room safe did not work, and took several trips over several hours to be fixed. Numerous light bulbs were burnt out; these took 3 days to get replaced. The maid removed dirty glassware, coffee cups, and plates from the room each day, but did not replace them with clean ones. At the end of the 3rd day, there were no cups to brew coffee in. The maids also missed removing trash from the room 2 of 3 days of my stay. The front desk was notified and failed to have these items corrected.

The room air conditioning turns itself off half way through the night. You will wake up sweating and your room at 80 degrees or more.

The bass from the loud music at the pool will shake the windows in your room for several hours after 11pm while you beg someone to turn it off. You will get 20 dumb responses every time you ask.
On the second day, I tried to use one drink coupon, and sat at the bar for 15 minutes before being acknowledged by either bar tender. When I was greeted, he told me it would be at least 5 minutes before he could take my order because they were very busy. Not worth waiting or begging for a free drink, so I left. The next day, I tried to get a bloody mary with the coupon, and was told that, and about 20 other things were not allowed.

Happy Hour at the hotel restaurant advertises food and drink specials. The $5.00 menu is ok, but attitude of the hostess and server are absolutely worthless. Terrible service too…..had to beg for water refills and never checked to see if we wanted to order anything additional or asked how the food was. I was scolded and the beer I just bought in the pool area was confiscated because they do not allow “carry ins”.

The restaurant staff was different the second day, so I decided to try the place again because the shrimp tacos were good. The server told me I had to order alcoholic drinks for everyone that was going to order any of the food specials. I think this place makes up rules and restrictions day by day based on how nasty they want to be. On top of it all, they automatically add a 20% gratuity to all checks.

Parking is $35 per night, plus 9% tax.

Overall, hotel staff and their fake friendliness are very poor. Their ability to address issues or concerns is zero. Restaurant service and staff are not tolerable. Poor all the way around.

Room Tip: The Fountainbleau is offering great price ocean view rooms with free valet parking and a $50 poolsid...
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Green Features: In order to reduce amount of garbage sent to landfills, the maid will not remove garbage from your room during the entire stay!
  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, September 9, 2013
Dear acey2000,

Thank you very much for your comments and feedback on your recent stay. Constructive feedback is invaluable to us and we appreciate that you took time out of your day to share your thoughts and experience and thank you for being an IHG Rewards Platinum member (formerly Priority Club). We will look into each of your concerns and address with each department head to ensure that items are resolved immediately. As we want to ensure that our guests stays are our number one priority. Thank you again and we hope that you will allow us another opportunity to host you again.

All the best,


Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 1, 2013

I moved to this hotel after a bad experience at a place down the street, and this hotel is wonderful. Perfect location (2 minute walk across to South Beach), extremely friendly and helpful staff (including the guys who work at the bar downstairs) and great rooms. The bathrooms are enormous and the rooms are very clean and spacious. The only downside is that the pool is a little small and quite shallow, but still perfect for a relaxing swim. I definitely recommend this place, it was one of the cheaper options on South Beach and still amazing quality.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, September 9, 2013
Dear Emmaline1234,

Thank you so very much for your feedback on your recent stay at the Z Ocean Hotel South Beach! Wow all the way from Melbourne!! You really did come half way around the world to visit us. Well we are glad that you decided to give us a try after your poor visit at another hotel. We are thrilled you had a nice time and enjoyed the suites and our dedicated team of professionals and we hope you will come back and see us soon!

All the best,


Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 28, 2013 via mobile

We love this hotel, we have been for te last 3 years. It is not cheap but t is worth every penny to experience south beach Miami. The staff are very friendly and the hotel's beach area is fantastic. Sun loungers are super comfy. The hotel pool is small but we found very few people in it and he kids loved waving brought the floor windows in the pool at people in the lobby. The rooms are very comfortable with a great sound system. The balconies have a jacuzzi which you can have filled and ready for you. We will be back again next year!

Stayed September 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, September 9, 2013
Dear JamesT,

Thank you for taking the time to review the Z Ocean Hotel South Beach, the feedback is greatly appreciated loved the beach loungers as well it's like being in Tahiti on South Beach. It brings us great joy to know that your favorite part about the hotel was the service. For us at the hotel this is the most important factor for a guests stay. To us all guests are VIPs and the staff work very hard to exceed their expectations. We look forward to welcoming you back to the Z in the near future.

All the best,


Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 27, 2013

I stayed at the Z Ocean for 2 nights (16 -17th Aug 2013) and thought the hotel and its location was amazing. All of the staff were helpful and friendly from the man in the car park, the reception desk, concierge, bell hop etc etc. The rooms were spacious, lovely bathrooms and a great shower. I booked the spa suite and it was nice to relax in the hot tub after a hot day seeing the sights.
I would not hesitate to book the Z Ocean again when I return to Miami. If you like a large breakfast, even by American standards, go to the Fornt Porch cafe - it was the best breakfast we ever had and huge !
Another plus point was the bed, it was so comfy.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, September 9, 2013
Dear 141daisy,

Thank you for your candid review on your most recent stay at the Z Ocean Hotel South Beach. The most pleasing part of your review is that you felt all of the staff was very welcoming while you were on property. For us at the hotel the most important part of the guest stay is the service and hospitality, guests receive as we truly believe this is the best way to separate ourselves from the competition. We look forward to welcoming you back to the hotel in the near future

All the best,


Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 26, 2013

Ultra-chic can also be warm and friendly. We were greeted with champagne and smiles at this wonderful hotel right in the very heart of all that makes Miami Beach so wonderful and right across the street from Espagnola Way. The hotel is the ultimate romantic getaway. We loved the cozy, uber-cool suites, the delighted-to-serve-you attitude, the stylish bar and the many intimate spaces. And, oh, that French Toast in the Front Porch restaurant. Everyone, from Judith at the front desk to Zach who made sure our beach chair was just so on those snow-white sands, made this a experience a pampering delight. The hotel has a first rate staff you can tell like working with each other as a team and the result is you have a really happy experience. We travel a lot and have visited Miami Beach many times, but we felt extra special here.

Room Tip: We liked being on the 2nd floor, near the pool, another intimate gem.
See more room tips
Green Features: The hotel is highly rated for its environmental polices, but thankfully they did not have a million signs bragging about it. They just delivered...and that includes in the dining room, where you could taste the quality of their organic ingredients.
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, September 9, 2013
Dear Capricious1,

Thank you for taking the time to review the Z Ocean Hotel South Beach, the feedback is greatly appreciated. We do promote ourselves as an "intimate Affair" hotel we are very proud of the intimate boutique atmosphere that we offer and it brings us great joy to know that you enjoyed it. I am glad that you had a chance to enjoy the best "breakfast" on South Beach at the Front Porch Cafe they serve breakfast till 5pm for a reason!!!!!! It really is a unique location being in the heart of South Beach but so intimate and chic that you fell like you are really in an oasis. We look forward to welcoming you back to the hotel in near future.

All the best,


Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
OLATHE KANSAS
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 24, 2013

Stayed here for the 2nd time with my wife. Liked everything about it. Very clean and a great location. We had a pool side suite. Loved it. It rained some when we were there. Still loved it. Highly recomend not renting a car. $35 a day and that is standard. The only thing i really can complain about is it was close to about $400 a night for all the good things here. A little steep but i realize its S. Beach. Would we go back??? Ofcourse.

Do some research on happy hours. they do exist. Watch for the automatic tips some places put on your check before you do. I like the people down there. Ive never seen a bunch of rude people like some parts of the U.S.

Room Tip: research what you want
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, September 9, 2013
Dear 19MUSTANG66,

First let me say that I am the biggest Mustang fan EVER!!!! Thank you for taking the time to review the Z Ocean Hotel South Beach, reviews such as these make us very proud as we strive daily to over deliver on customer service and hospitality. Being that South Florida has numerous boutique hotels, our goal at the Z is to separate ourselves from the competition by offering service levels that are second to none. I am glad to hear that you enjoyed the Pool Lanai Suites you really can't get any closer to our pool than just opening those sliding glass doors and your there!!!! Next time you come to the hotel you should definitely try a Spa Suite or Rooftop Suite they are extremely beautiful offering a private hot tub on your private balcony. We hope to invite you back to south beach soon so you can enjoy the Z once again.

All the best,


Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Z Ocean Hotel South Beach

Address: 1437 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Miami Beach
#3 Romantic Hotel in Miami Beach
#3 Spa Hotel in Miami Beach
#4 Luxury Hotel in Miami Beach
#4 On the Beach Hotel in Miami Beach
#6 Top resorts Hotel in Miami Beach
#7 Business Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Z Ocean Hotel South Beach 4*
Official Description (provided by the hotel):
Experience true luxury at our Miami Beach resort, Z Ocean Hotel South Beach. Offering much more than other suite resorts in Miami Beach, Florida, Z Ocean Hotel is ideal for your escape to SoBe. ... more   less 
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Also Known As:
Crowne Plaza Miami Beach
Miami Beach Crowne Plaza
De Soleil South Beach
Vincci South Beach
Regent South Beach

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