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“Excellent location and great staff” 5 of 5 stars
Review of Z Ocean Hotel South Beach

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Z Ocean Hotel South Beach
4.0 of 5 Hotel   |   1437 Collins Avenue, Miami Beach, FL 33139   |  
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Ranked #12 of 205 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersGold level
Newcastle, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent location and great staff”
5 of 5 stars Reviewed August 27, 2013

I stayed at the Z Ocean for 2 nights (16 -17th Aug 2013) and thought the hotel and its location was amazing. All of the staff were helpful and friendly from the man in the car park, the reception desk, concierge, bell hop etc etc. The rooms were spacious, lovely bathrooms and a great shower. I booked the spa suite and it was nice to relax in the hot tub after a hot day seeing the sights.
I would not hesitate to book the Z Ocean again when I return to Miami. If you like a large breakfast, even by American standards, go to the Fornt Porch cafe - it was the best breakfast we ever had and huge !
Another plus point was the bed, it was so comfy.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, September 9, 2013
Dear 141daisy,

Thank you for your candid review on your most recent stay at the Z Ocean Hotel South Beach. The most pleasing part of your review is that you felt all of the staff was very welcoming while you were on property. For us at the hotel the most important part of the guest stay is the service and hospitality, guests receive as we truly believe this is the best way to separate ourselves from the competition. We look forward to welcoming you back to the hotel in the near future

All the best,


Frank Fuentes
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,388 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (322)
Date | Rating
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English first
Boca Raton, Florida
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 26, 2013

Ultra-chic can also be warm and friendly. We were greeted with champagne and smiles at this wonderful hotel right in the very heart of all that makes Miami Beach so wonderful and right across the street from Espagnola Way. The hotel is the ultimate romantic getaway. We loved the cozy, uber-cool suites, the delighted-to-serve-you attitude, the stylish bar and the many intimate spaces. And, oh, that French Toast in the Front Porch restaurant. Everyone, from Judith at the front desk to Zach who made sure our beach chair was just so on those snow-white sands, made this a experience a pampering delight. The hotel has a first rate staff you can tell like working with each other as a team and the result is you have a really happy experience. We travel a lot and have visited Miami Beach many times, but we felt extra special here.

Room Tip: We liked being on the 2nd floor, near the pool, another intimate gem.
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Green Features: The hotel is highly rated for its environmental polices, but thankfully they did not have a million signs bragging about it. They just delivered...and that includes in the dining room, where you could taste the quality of their organic ingredients.
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, September 9, 2013
Dear Capricious1,

Thank you for taking the time to review the Z Ocean Hotel South Beach, the feedback is greatly appreciated. We do promote ourselves as an "intimate Affair" hotel we are very proud of the intimate boutique atmosphere that we offer and it brings us great joy to know that you enjoyed it. I am glad that you had a chance to enjoy the best "breakfast" on South Beach at the Front Porch Cafe they serve breakfast till 5pm for a reason!!!!!! It really is a unique location being in the heart of South Beach but so intimate and chic that you fell like you are really in an oasis. We look forward to welcoming you back to the hotel in near future.

All the best,


Frank Fuentes
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
OLATHE KANSAS
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 24, 2013

Stayed here for the 2nd time with my wife. Liked everything about it. Very clean and a great location. We had a pool side suite. Loved it. It rained some when we were there. Still loved it. Highly recomend not renting a car. $35 a day and that is standard. The only thing i really can complain about is it was close to about $400 a night for all the good things here. A little steep but i realize its S. Beach. Would we go back??? Ofcourse.

Do some research on happy hours. they do exist. Watch for the automatic tips some places put on your check before you do. I like the people down there. Ive never seen a bunch of rude people like some parts of the U.S.

Room Tip: research what you want
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, September 9, 2013
Dear 19MUSTANG66,

First let me say that I am the biggest Mustang fan EVER!!!! Thank you for taking the time to review the Z Ocean Hotel South Beach, reviews such as these make us very proud as we strive daily to over deliver on customer service and hospitality. Being that South Florida has numerous boutique hotels, our goal at the Z is to separate ourselves from the competition by offering service levels that are second to none. I am glad to hear that you enjoyed the Pool Lanai Suites you really can't get any closer to our pool than just opening those sliding glass doors and your there!!!! Next time you come to the hotel you should definitely try a Spa Suite or Rooftop Suite they are extremely beautiful offering a private hot tub on your private balcony. We hope to invite you back to south beach soon so you can enjoy the Z once again.

All the best,


Frank Fuentes
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed August 21, 2013

stayed for 5 days from june 20, 2 adults and one teen. We were very happy with our choice thanks to others that advised on tripadvisor. We were greeted with champagne and the wonderful director on duty upgraded us to penthouse suite as he had actually read me email stated it was our 20th annv. trip and that was fantastic, many just throw the emails away be this hotel is small enough to give good client individual attention.
From the outside it is not too outstanding but once inside you know you are going to be just fine. The highlite of the hotel are the rooms. ours was FANTASTIC, the penthouse is on 2 floors with sleeping quarters and bar and balcony and then on second and rooftop floor jacuzzi, bed and table. FANTASTIC. Staff is very attentive and very efficient.
We did not eat at the restaurant as prefer eatting out a nite but looked nice. Not wild about the bar situation as was in an area which was hotel and not much atmosphere but that was only my opinion.
Beach is about 3 min. walk from the hotel where they give you beds and an umbrella with the room, if it's 3 in your room you'll have to 'discuss' about the third bed as the people on the beach (which are not connected to the hotel ) only will give you 2 free...The only thing I found totally ridiculous was the closing of the beds and umbrellas at 6.30 p.m., the best hours for sundown to stay and enjoy the beach but they literally take your beds away from you and leave you with a towel. It doesn't depend upon the hotel but would be nice to extend the beach hours for chairs, etc.
Location is FANTASTIC. You are right at the end of south beach and close to all the shopping, restuarants and everything you want to see. The tourist bus passes very nearby so that too was great.
I highly recommend the hop on hop off bus for s. beach tour and the boat tour in the bay. Very good and informative, even my teen loved both.
Miami beach is EXPENSIVE but money well spent at the z ocean. By the way it is next door to the Betsy which is much more expensive and think z ocean looked even better!!!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, September 9, 2013
Dear sashacinus

Grazie per il tuo commento gentile!! Thank you for your candid review on the Z Ocean Hotel South Beach your feedback is greatly appreciated. Such a detailed review of our hotel and your wonderful Rooftop Terrace Suite... no other hotel on South Beach offers private hot tubs on the roof... I am sorry about the beach services closing at 6:30pm this is the City of Miami Beach that forces us to shut the beach services but your more than welcome to stay on the beach much later if you wish... I am very pleased that you enjoyed yourselves at the hotel. Thank you for the kind words about the staff I will be sure to share the feedback with them all. Our location is truly the best... just walking to everything South Beach has to offer. When you get tired of Milan (which is probably hard) we look forward to welcoming you back to the Z Ocean.

Tutti i migliori (all the best)


Frank Fuentes
Director of Sales & Marketing
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Wakefield, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 20, 2013

We stayed here for 6 nights before moving down to Key West, as a platinum ambassador member I have stayed in many of the IHG hotels around the world but mainly on business, this time it was for a vacation with my wife and daughter, we definitely made the right choice, the staff were great, the location is perfect, right next to South Beach.

We woke up early the next day to see a hollywood movie being filmed right outside our balcony!

It is perfect for the beach, shopping, good food, pretty much everything you could ever wish for, the suites are really spacious, I would certainly return if I am ever back in Miami.

Room Tip: 3rd floor, 310 great view on to Ocean Road
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, September 9, 2013
Dear Henry S,

Thanks for your review on your recent stay at the Z Ocean Hotel South Beach also for being an IHG Platinum member. It pleases us to know that you and your family were treated as a VIP from the minute you checked in to check out. This is something that we aim to do for all of our guests. South Beach is famous for movies being filmed or some photo shoot. We look forward to welcoming you back to the hotel in the Z Ocean soon.

All the best,


Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 20, 2013

The hotel position is perfect: located in Collins Avenue in front to the crossing with Espanola Way, with a back door on Ocean Drive. Even if it is located in the heart of South Beach, it is quiet and relaxing and close to everything you could need – beach, restaurants, fun, shopping. The staff is very friendly and the service was excellent throughout the stay: from the front desk staff to the concierge - all were pleasant, helpful, and went out of their way to help provide a good experience. In the rate was also included a beach service so we could enjoy comfortable beach beds, chairs and umbrellas and the beach is just 2 minutes away.

The rooms are spacious with a big balcony, we had a pool view and partial ocean-view – very good for South Beach. The front porch cafe is excellent for breakfast – they provide a lot of stuff to choose from and it’s open untill late.

I would definitely stay here again and I would recommend this hotel to anyone. The location is great, the rooms are excellent and the hotel staff is awesome, helpful and friendly.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, September 10, 2013
Dear Irina,

Va multumim pentru feedback-ul dumneavoastră! Thank you taking the time to review the Z Ocean Hotel South Beach your feedback is greatly appreciated. It brings us great pleasure to hear that you feel that the Z Ocean is the best on the beach with our spacious suites and our ideal location. Here at the hotel we are very proud of our boutique atmosphere on the beach and It brings me great joy to know that you enjoyed your stay. We hope to welcome you back to the hotel in the near future!!

All the best,


Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed August 15, 2013

Recently we had three groups of friends stay at the Ocean Z for 5 days.

The location: Fantastic just across the road from the beach and from the rear of the hotel you are right at the start of all the cafe`s and bars. The beach service/access which you pay for no matter if you use it or not is okay with comfortable sun beds & towel service. We ate at the cafe at the rear of the hotel most mornings as it does a fantastic breakfast which would be the reason why it is so busy compared to other cafes.

Rooms & Service: We checked in after 24hrs of travel without fuss. Our friends later needed to request they get the room they ask for as they were given a roof top not facing the ocean which they specifically booked. Once the manager got involved this was sorted out the next day.
We all had different rooms from the basic to the rooftop penthouse. All rooms were mostly the same with two LCD`s, mini kitchen and beautiful bathrooms.
The rooms were good with only one comment on the beds while great were a little short so if you are over 6ft 2 you may be in trouble. The top of the line room has a spiral staircase to a rooftop spa with mini fridge, sink, furniture and partial views of the ocean.
Our friends had stayed at the Ocean Z two years ago and we all commented on how run down the rooftop was looking. The tile steps leading to the jacuzzi had been poorly repaired, the furniture/table was cracked and worn as was the mini fridge...the water in the Jacuzzi looked a bit green for our liking. As well as this the speaker that you can plug your ipod into was broken so the staff quickly replaced it with a portable unit. Considering it is the premium room/the roof top we expected better quality or the upkeep would have been better. We only ordered room service once which was a very average (cold) pasta so I would recommend eating out. Staff on the other hand were very helpful throughout and were always on hand to attend to any requests with a great attitude so no complaints from that side.

Pool: It is small compared to some of the other hotels but has plenty of room for sun baking or to cool off with a bar for drinks and snacks. This said if you would like to relax by the pool and other guests have noisy kids you can forget about it due to the close proximity.. we experienced this which was a big big drawback. I would stay at the Ocean Z again but would also investigate others for the same price.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Z Ocean Hotel South Beach, responded to this review, August 31, 2013
Dear Ben B,

Thank you for taking the time to share your feedback about your recent stay with us. Our staff always goes out of their way to be helpful and attentive to the guests and we are glad that you enjoyed their hospitality. It was unfortunate to see your stay was not as comfortable as it could have been due to the condition of our facilities. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you again in the future.

Sincerely,

Karen C
Case Manager
IHGCare
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Additional Information about Z Ocean Hotel South Beach

Address: 1437 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Miami Beach
#2 Business Hotel in Miami Beach
#3 Family Hotel in Miami Beach
#5 Spa Hotel in Miami Beach
#9 On the Beach Hotel in Miami Beach
#10 Luxury Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Z Ocean Hotel South Beach 4*
Number of rooms: 79
Official Description (provided by the hotel):
Experience true luxury at our Miami Beach resort, Z Ocean Hotel South Beach. Offering much more than other suite resorts in Miami Beach, Florida, Z Ocean Hotel is ideal for your escape to SoBe. ... more   less 
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Also Known As:
Crowne Plaza Miami Beach
Miami Beach Crowne Plaza
De Soleil South Beach
Vincci South Beach
Regent South Beach

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