I have traveled to South Beach numerous times, to include stays at Hilton, Ritz Carlton, etc., This was by far the best experience yet. My husband and I were treated so well, from our experience with Louis making the reservation to the personable treatment from Kristin at the front desk and the great tips from our concierge Mickey. After we checked in, our bags were already waiting in our room along with a bottle of champagne on ice, with a note from Kristin welcoming us for our honeymoon. We had a package that included many of the fees and a partial ocean view penthouse suite (Penthouse 8), which faced Ocean Drive and had the best view I have had yet. The location is close to everything you could possibly need - including a Walgreen's 2 blocks away where you can get wine and beer along with food and snacks. Plenty of restaurants, Starbucks, pizza and Haagen-Dazs across the street. The beach is a few steps away.
The only negatives: 1) During our stay we had a very loud tenant next door who decided to have loud, yelling conversations and screaming matches with about 6 people sitting outside on their patio from around 6 pm until almost 5 AM, two nights in a row, so we lost some sleep time those two nights. So although the glass sliding doors seemed to drown out most outdoor sound when shut, they aren't completely sound proof. The front desk and security did their best to rectify the situation and address the numerous complaints received from many other guests. The group was gone after 2 days and the front desk did provide us with a few items to compensate us for our inconvenience. My husband and I like to party like anyone else and we expect parties in Miami, but this was way too far and really inconsiderate. 2) Although the shower is awesome, there is no tub in the room - only the Jacuzzi if you have one on your deck or penthouse terrace. Not a big deal for us, but could be for some. 3) the glass privacy doors for the toilet in the bathroom are really loud when opened or closed and the bathroom has no ventilation fan to turn on. We guessed there may be a silent one that runs constantly since the steam from showers dissipated pretty quickly.
The negatives were very small in comparison to the positives! My husband who isn't big on beach vacations looooved this place. He even chilled on the beach as he was in such a relaxed mood. We can't thank the Z Ocean enough for such a great stay. We look forward to returning again.
Penthouse suites are worth the extra money. The private penthouse rooftop suite terrace rivals many...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your feedback and for taking time out to share your experience on your recent stay at the Z Ocean Hotel South Beach. We are truly delighted at that your picked us to celebrate your honeymoon your detailed feedback is appreciated as it helps us to improve our hotel operations and strive to aim higher each time. I am truly sorry that you had a less than perfect stay with us and the beginning but thrilled to see that the staff jumped right in to resolve and better the situation during your stay to make sure your stay was so memorable. So since this was your honeymoon.... we need to start a tradition AKA same time next year and so on and so on... From there hopefully you'll bring the kids to South Beach. I do hope you will stay with us again and make the Z Ocean your new Miami home.
All the best,
Director of Sales & Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.