My wife surprised me with a surprise trip to Miami Beach to mark a milestone birthday and our wedding anniversary. She chose this hotel for a number of reasons (expecially the value and the great location), and we were quite pleased with that choice. The facilities were beautiful and quite fresh and modern, and the staff was first-rate, especially Kristin at the front desk. She was awesomely accommodating, as was Frank, the hotel manager. They both provided my wife and I with some nice little perks in recognition of our celebrations, which was a nice touch and proof of their sincere awareness of the needs and special preferences of individual guests. We felt very welcomed and appreciated.
The only tiny fault I may have found with the hotel was the minor inconsistencies with housekeeping service. Overall, the housekeeping was excellent, but there were times during our stay when, after the room was serviced, we would find perhaps no drinking glasses or washcloths were left in the bathroom one night, and then several of those items would be left on another night, and then they'd disappear again the following night. Same goes for other items like coffee cups, etc. We were never left without anything we critically needed to enjoy our stay, but as I said, in-room amenities were sometimes inconsistent in their provision. I should note that I don't believe I've ever stayed at any hotel in North America where I didn't experience the same type of thing. I was told that the housekeeping staff was in transition at the time and that training improvements were in progress.
Overall, we were extremely pleased with the Z-Ocean Hotel, and as the ultimate form of praise, we WILL be returning there in the future, no question about it!
All the rooms are good, but if you want the best experience, choose one on the top floor, as those r...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 1, 2013
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From all of us here at the Z Ocean Hotel, thank you so much for you kind words and for choosing the Z Ocean to celebrate your special occasion. I personally use to feel embarrassed when I would read my name on these reviews but it really just shows all our reviewers that myself and the team truly love our jobs and being of service to our guests. Now when they are special like you it make it so much easier for to really be pro-active with our guests (hint to readers "let us know if your celebrating a special occasion before you arrive)
I'm happy to read that you loved the hotel and our suites and on another note I have shared your comments with our housekeeping team and they will be addressing those inconsistencies during there next meeting. Any kind of feedback allows us to make tweaks to the things we are doing well and perfect the items that need improvement so thanks for the review. It is our commitment to providing an enjoyable experience for each of our guests time and time again.
Thank you again and please come back soon.
All the best,
Director of Sales & Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.