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“We'll Be Back.....” 5 of 5 stars
Review of Z Ocean Hotel South Beach

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Z Ocean Hotel South Beach
4.0 of 5 Hotel   |   1437 Collins Avenue, Miami Beach, FL 33139   |  
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Ranked #6 of 200 hotels in Miami Beach
GreenLeadersGold level
Greendale, Wisconsin
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
“We'll Be Back.....”
5 of 5 stars Reviewed February 16, 2013

I will try to contain myself with this review, since there are so many first class components to this south beach gem. I could start and finish with location, since it is in the center of the middle. I could mention that it is the most creative room design on the beach. I could, and must, mention that the staff is beyond expectations in each department. I could tell you that we slept like babies in the most comfortable beds. I could add that the coffee in the room was like Paris. I might add that a shower stall with six shower heads is an experience within itself. The balcony we were assigned was, well, spectacular. We enjoyed the city view with our morning coffee and evening jacuzzi. A walk across the street brought us to a complimentary beach ensemble of chairs, umbrella, and a parade of beautiful people enjoying their life as much as we were. This hotel is truly a great find amongst a sea of alternatives. In our many travels to south beach, there is no comparison worth any other mention.

Room Tip: explore the website and choose your pleasure
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 19, 2013
Dear Jeff,

Thank you for posting your review. I'm glad you enjoyed your stay and the location of the hotel in the heart of South Beach close to the beach, nightlife, sites and shopping. The Z Ocean Hotel is very fortunate that the building was built in 2006 and it was built to be spacious and open floor plan to really make the suite feel larger. I have shared your review with the staff and thank you so much for the kind words..... We look forward to welcoming you back soon.

All the best


Frank Fuentes
Director of Sales & Markting
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,097 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
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Zurich
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 16, 2013

We enjoyed this hotel in all aspects: location, room, pool, staff, etc etc etc. However, my wife feel ill. I called the front desk they arranged a doctor to visit the room. Hey great ! He was there in less than one hour. Hey...even greater? He arrived with a suitcase of medication and a credit card machine. Dr. Ryan Herbert D.O. was very happy to hear that we were from Switzerland. As he stated: The Swiss and Northern European countries have great health insurance programs and always pay. How great is this!!?? He diagnosed my wife, open up his Samsonite drug Koffer and prescribed some meds. Cannot get better than this right??!! The final bill for his 20 minute visit was USD 3000. Not 300 or 30... but 3000. The charge for his visit was in order...about USD 700, but he added about a 500% markup on all the meds he prescribed or sold. Naturally our great Swiss health insurance paid this crook and everybody lived happily ever after. Just a warning....Dr. Ryan Herbert .... or any doctor masking room calls will cost you more than what you paid for your holiday. Great.......

Room Tip: do not call a doctor to visit your room. unless your have money to waste, a good health insurance o...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 19, 2013
Dear djbobo

Thank you for your review! We appreciate your comments and suggestions. I'm glad to hear that you enjoyed your stay here at the Z Ocean Hotel and the location, and apologize for the situation that occurred with your wife during your stay. We no longer recommend any on call medical services to come to hotel due to this incident and will recommend that if a guest needs to see a doctor while visiting there are more affordable options. I am glad that this incident did not deter your stay and that you enjoyed the hotel. We hope your wife is doing better and look forward to welcoming you back soon.

All the best


Frank Fuentes
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 14, 2013

This hotel represents excellent value for an upscale but not over the top hotel. vey boutiquie..small but cool pool intimate athmosphere and complementary beach chair and towel service .Free wifi in the lobby and lounge and generous balconys and a very cool room with double seperate sinks expresso machine, quadruple head shower and the crown jewel a private rooftop terrace with a hottub-jaccuzzi..the terraces were nice..at night sitting on the roof looking at southbeach with a glass of champagne in your hand..awesome..morning brekkie on the roof..sweeet..!..only complaint, the terraces are a bit rundown and stark. they could use a better paint pallate and nicer plants(folliage)..the ones they have up there look like weeds in a vacant lot..However other positives..decent resto downstairs makes excellent brekkies..the mlobby bar had good happy hour food but the bar tender was out to lunch as far as prompt efficient service..although a nice guy but..dude get with the program..finally excellent concierge service..mickey a south beach veteran who used to work at the surfcomber.He reccomended De Rodriguez Cuba
an excellent resto with a great tasting menu

Room Tip: the roof top terrace rooms are fun. so are the pool facing rooms if you get the pool rooms they rese...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 19, 2013
Dear Anthony,

Thank you for your wonderful review and detailed description of your Rooftop Terrace Suite. It's great to hear that you enjoyed your stay at the Z Ocean Hotel South Beach. Our goal is to make every guests feel like a VIP and if there is anything we can do to make your stay better your feedback is appreciated. We are currently looking to update our rooftop suites which will include re-polishing marble, paint and complete landscaping redesign so on your next visit you will definitely see the improvement. Looking forward to welcoming you back soon.

All the best,


Frank Fuentes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed February 14, 2013

First time to Miami and it was an awesome trip complimented by a very nice hotel.

We selected the Z Ocean Hotel as we wanted a hotel that provided facilities that others couldn't provide. One of the main features were our very own private rooftop terrace which included our Hot Tub.

We went for the rooftop suite and let me just say this was worth every penny! Private rooftop, amazing views over South Beach, a mini fridge to put our alcohol in and as an added touch a stereo input that allowed us to play some music. Also there was a net curtain if at any point you felt you wanted some privacy and also a retractable roof to block out the beautiful Miami heat.

We never got a chance to try the food as Ocean Drive had plenty to offer, but the service from the Hotel was second to none and there were no issues at all.

I would definitely stay at this hotel again...the only one thing I would say is...park your car where you trust. The gent looking after the car park offered us a cheaper rate, however this would be completely off record and at no point would I trust doing this.

Apart from that, excellent stay at a Hotel made for paradise!!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 14, 2013
Dear Dijy,

Thank you so much for taking the time to write a review on your recent stay here at the Z Ocean Hotel South Beach. We are so happy to read that you were able to come all the way from London and enjoy your Rooftop Terrace Suite. It seems that you truly enjoyed your suite and all its features. I am so sorry with your experience with valet and I have addressed this with the supervisor to ensure it doesn't happen again. Thank you for your kind words I really appreciate the feedback.

Please contact me directly if I may assist with a future stay in warm South Beach!

All the best.


Frank Fuentes
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
2 reviews
5 of 5 stars Reviewed February 11, 2013

We chose this hotel because we were able to get a senior upgrade and discount for a pool lanai suite. It had his and hers bathrooms, two flat screen tv's bose sound system throughout, nespresso machine and full kitchen set ups available and spotlessly clean. The front staff helped us with early arrival and late check out. We loved working out in the open air small gym surrounded by green bamboo. The set back from Ocean Drive lent privacy to this busy location.
The staff made a big difference with their positive attitude and smiling faces. Without the restrictions of multi night booking this is an excellent choice for someone who wants to have the beach and also be able to walk out the door and be in Lincoln Road in 3 minutes walk time. There is free wi fi in the lobby and pool area and one can receive a code if you ask nicely with their compliments for your room. Overall, would return to Z Hotel Miami and recommend it to friends for a calm weekend get away. Public parking is two blocks away for $16 for 24 hours.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 13, 2013
Dear Rockshopper,

You just became an official Z ambassador, Your note puts a smile on all of our faces! Thank you for taking the time to share the details of your recent stay! I will be certain to share with everyone especially the staff at the front desk. You provided such a detailed review and touched on what really makes the Z so unique. Since your a local I look forward to welcoming you back real soon.

All the best.

Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 10, 2013

This was my first time going and it was an amazing hotel. Everything was very clean and service was great. Check in was swift. Our room was prepared in great condition. This is an upscale, new hotel. You get what you pay for -- and here you get a lot. The balcony was were we spent a lot of time -- especially the amazing jacuzzi. The room was very spacious, with 2 flat screen TVs. Living room area as well as a wet bar and kitchen area. Bathroom was his and hers style. The shower was amazing! Best shower of my life. I would definitely recommend this and would stay again in a heartbeat.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 13, 2013
Dear Orinda

Thank you so much for your kind words and great review during your visit to the Z Ocean Hotel South Beach. Coming from New York, I'm sure you appreciated the balconies and the weather... I see you were in a Spa Suite during your visit and that private hot tub is the best for a nice relaxing weekend. The suite is very spacious like you mentioned it's a small apartment compared to smaller traditional rooms.

Please consider this your second home and we look forward to welcoming you back soon.

All the best

Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cologne, Germany
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed February 8, 2013

This is a sad review. We have returned this year for five days to Z Ocean because we had liked the hotel the year before when we spent a week there. Expecting a comparable room in the same category as last year we were given on our arrival a dark room with no view and no privacy as the pool deck chairs were placed right in front of our window. When we asked for a change of room, we were first told by the front desk, that no other room was available. Only after applying to the management all of a sudden other rooms turned out to be vacant, so we could move. This was short happiness. On the weekend a bunch of junkies moved in next door -- four drunk and stoned people in one room resp. terrace. The noise was unbearable for the whole night. They struggled with raised voices (to say it politely) even on the outside terrace, so we could not find any sleep that night. Various complaints to the night shift at the front desk, from other guests too, were improperly handled - just by phoning to this room and ask for more quietness instead of sending up security or calling MDPD.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 14, 2013
Dear Reinhard B,

Thank you so much for taking the time to write a review on your recent stay at the Z Ocean Hotel South Beach. I am so sorry that you encountered so many challenges during your visit with us. I took a long time researching your stay in order to respond as accurately as possible, during your visit the suites on either side of yours had only two guests registered in each (not saying they could not have invited guests to visit during their stay). I did notice that during your stay an incident occurred with the suite next to yours. Although what occurred with this guest’s behavior is not acceptable and definitely not tolerated, I think calling our guests drunks and junkies is a bit extreme. We do not market ourselves as a party hotel and like I’ve responded on many of our reviews we sell ourselves as a perfect location in the heart of everything but yet very tranquil and peaceful. I did consider asking TripAdvisor to remove your review but it’s been here long enough and felt that you and the readers deserved a proper response to your review.

Again, I am truly sorry that we were unable to exceed your expectations and we would like the opportunity to welcoming you back again. Please feel contact me directly on your next visit to South Beach to help with your reservations (frank.fuentes@ihg.com).

All the best,


Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Z Ocean Hotel South Beach

Address: 1437 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Miami Beach
#3 Spa Hotel in Miami Beach
#3 Romantic Hotel in Miami Beach
#4 On the Beach Hotel in Miami Beach
#4 Luxury Hotel in Miami Beach
#8 Business Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Z Ocean Hotel South Beach 4*
Official Description (provided by the hotel):
Experience true luxury at our Miami Beach resort, Z Ocean Hotel South Beach. Offering much more than other suite resorts in Miami Beach, Florida, Z Ocean Hotel is ideal for your escape to SoBe. ... more   less 
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Also Known As:
Crowne Plaza Miami Beach
Miami Beach Crowne Plaza
De Soleil South Beach
Vincci South Beach
Regent South Beach

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