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“Miami 2011!!” 5 of 5 stars
Review of Z Ocean Hotel South Beach

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Z Ocean Hotel South Beach
4.0 of 5 Hotel   |   1437 Collins Avenue, Miami Beach, FL 33139   |  
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Ranked #12 of 205 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersGold level
London, United Kingdom
1 review
“Miami 2011!!”
5 of 5 stars Reviewed February 14, 2013

First time to Miami and it was an awesome trip complimented by a very nice hotel.

We selected the Z Ocean Hotel as we wanted a hotel that provided facilities that others couldn't provide. One of the main features were our very own private rooftop terrace which included our Hot Tub.

We went for the rooftop suite and let me just say this was worth every penny! Private rooftop, amazing views over South Beach, a mini fridge to put our alcohol in and as an added touch a stereo input that allowed us to play some music. Also there was a net curtain if at any point you felt you wanted some privacy and also a retractable roof to block out the beautiful Miami heat.

We never got a chance to try the food as Ocean Drive had plenty to offer, but the service from the Hotel was second to none and there were no issues at all.

I would definitely stay at this hotel again...the only one thing I would say is...park your car where you trust. The gent looking after the car park offered us a cheaper rate, however this would be completely off record and at no point would I trust doing this.

Apart from that, excellent stay at a Hotel made for paradise!!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 14, 2013
Dear Dijy,

Thank you so much for taking the time to write a review on your recent stay here at the Z Ocean Hotel South Beach. We are so happy to read that you were able to come all the way from London and enjoy your Rooftop Terrace Suite. It seems that you truly enjoyed your suite and all its features. I am so sorry with your experience with valet and I have addressed this with the supervisor to ensure it doesn't happen again. Thank you for your kind words I really appreciate the feedback.

Please contact me directly if I may assist with a future stay in warm South Beach!

All the best.


Frank Fuentes
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,394 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (324)
Date | Rating
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English first
Miami, Florida
2 reviews
5 of 5 stars Reviewed February 11, 2013

We chose this hotel because we were able to get a senior upgrade and discount for a pool lanai suite. It had his and hers bathrooms, two flat screen tv's bose sound system throughout, nespresso machine and full kitchen set ups available and spotlessly clean. The front staff helped us with early arrival and late check out. We loved working out in the open air small gym surrounded by green bamboo. The set back from Ocean Drive lent privacy to this busy location.
The staff made a big difference with their positive attitude and smiling faces. Without the restrictions of multi night booking this is an excellent choice for someone who wants to have the beach and also be able to walk out the door and be in Lincoln Road in 3 minutes walk time. There is free wi fi in the lobby and pool area and one can receive a code if you ask nicely with their compliments for your room. Overall, would return to Z Hotel Miami and recommend it to friends for a calm weekend get away. Public parking is two blocks away for $16 for 24 hours.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 13, 2013
Dear Rockshopper,

You just became an official Z ambassador, Your note puts a smile on all of our faces! Thank you for taking the time to share the details of your recent stay! I will be certain to share with everyone especially the staff at the front desk. You provided such a detailed review and touched on what really makes the Z so unique. Since your a local I look forward to welcoming you back real soon.

All the best.

Frank Fuentes
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed February 10, 2013

This was my first time going and it was an amazing hotel. Everything was very clean and service was great. Check in was swift. Our room was prepared in great condition. This is an upscale, new hotel. You get what you pay for -- and here you get a lot. The balcony was were we spent a lot of time -- especially the amazing jacuzzi. The room was very spacious, with 2 flat screen TVs. Living room area as well as a wet bar and kitchen area. Bathroom was his and hers style. The shower was amazing! Best shower of my life. I would definitely recommend this and would stay again in a heartbeat.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 13, 2013
Dear Orinda

Thank you so much for your kind words and great review during your visit to the Z Ocean Hotel South Beach. Coming from New York, I'm sure you appreciated the balconies and the weather... I see you were in a Spa Suite during your visit and that private hot tub is the best for a nice relaxing weekend. The suite is very spacious like you mentioned it's a small apartment compared to smaller traditional rooms.

Please consider this your second home and we look forward to welcoming you back soon.

All the best

Frank Fuentes
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cologne, Germany
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed February 8, 2013

This is a sad review. We have returned this year for five days to Z Ocean because we had liked the hotel the year before when we spent a week there. Expecting a comparable room in the same category as last year we were given on our arrival a dark room with no view and no privacy as the pool deck chairs were placed right in front of our window. When we asked for a change of room, we were first told by the front desk, that no other room was available. Only after applying to the management all of a sudden other rooms turned out to be vacant, so we could move. This was short happiness. On the weekend a bunch of junkies moved in next door -- four drunk and stoned people in one room resp. terrace. The noise was unbearable for the whole night. They struggled with raised voices (to say it politely) even on the outside terrace, so we could not find any sleep that night. Various complaints to the night shift at the front desk, from other guests too, were improperly handled - just by phoning to this room and ask for more quietness instead of sending up security or calling MDPD.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 14, 2013
Dear Reinhard B,

Thank you so much for taking the time to write a review on your recent stay at the Z Ocean Hotel South Beach. I am so sorry that you encountered so many challenges during your visit with us. I took a long time researching your stay in order to respond as accurately as possible, during your visit the suites on either side of yours had only two guests registered in each (not saying they could not have invited guests to visit during their stay). I did notice that during your stay an incident occurred with the suite next to yours. Although what occurred with this guest’s behavior is not acceptable and definitely not tolerated, I think calling our guests drunks and junkies is a bit extreme. We do not market ourselves as a party hotel and like I’ve responded on many of our reviews we sell ourselves as a perfect location in the heart of everything but yet very tranquil and peaceful. I did consider asking TripAdvisor to remove your review but it’s been here long enough and felt that you and the readers deserved a proper response to your review.

Again, I am truly sorry that we were unable to exceed your expectations and we would like the opportunity to welcoming you back again. Please feel contact me directly on your next visit to South Beach to help with your reservations (frank.fuentes@ihg.com).

All the best,


Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CT
Level Contributor
111 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed February 6, 2013

We used Priority Rewards points for a weekend in South Beach at the Z Ocean Hotel before going on a cruise. We were disappointed in the appearance of the hotel from the outside, but realized it has a very modern clean look inside. One entrance is on Collins Ave and the other on Ocean Drive. The condos which were built in front of the hotel on Ocean Drive unfortunately block the ocean view, but this entrance is very convenient for getting to the beach or Starbucks. The hotel is a short walk to shopping on Lincoln but you probably need a taxi to get to the nightclubs since it is on the northern end of Ocean Dr.
We were greeted by a pleasant and helpful front desk staff member named Kristin. The lobby had water with lemon in a dispenser for the guests, and we were offered a champagne welcome. There was a fitness center, a nice sitting area, and bar. Unfortunately the bar was closed on Sunday evening when we attempted to visit it. There was a liquor store a few doors down and a food/convenience store a few blocks away on Collins Ave where we purchased sandwiches and drinks for lunch one day. We had a king size suite on the third floor facing Collins Ave with a nice size balcony. The room was extremely clean with modern, contemporary furniture. There was a large mirrored closet on the right and on the left was a kitchenette with an expresso machine (supplied with free coffee and condiments), a pay as you use mini bar and snacks, mini refrigerator, and safe. There was a living room with a sleeper couch and TV. The modern bathroom with pocket doors has an open look or provides privacy. Besides being equipped with Aveda toiletries, it had a wonderful large walk-in shower with several water spouts which flowed from many directions. The bedroom had a TV, dresser, nightstands and a large balcony where I enjoyed laying on the lounge chair and reading or people watching. The bed was very comfortable and two different types of pillows were offered. We did find it noisy from traffic and cars honking on the Saturday night before the Miami marathon. We were entitled to lounge chairs and an umbrella on the beach for free, and the staff at the 14 hut were helpful and pleasant. You can buy beverages and snacks there if desired while at the beach. The beach was clean and beautiful. We had a delicious dinner at Osteria del Teatro on Washington Ave. which was only a block away on Sat. evening. We had breakfast at the Front Porch Cafe before checking out on Monday morning. The food was good, but the service was very slow and it was not cheap. We did not think it was as good as it was rated: #1breakfast in South Beach. We took a taxi to the Port of Miami for $13 after an enjoyable stay. We would recommend this hotel.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 8, 2013
Dear Usermom,

What a wonderful note to read and thank you for being a Priority Club member and also for taking the time to share your recent experience at Z Ocean Hotel South Beach. You really took the time to detail your stay and all our services and prime location. The exterior of the building is bit on the modern side compared to the inside of the building and the suite finishes which are more warmer and luxurious to the guests which I think is a nice surprise when you finally make it to the room.

We would be delighted to host you again. Please reach out to me personally on your next trip as I would like to thank you for your kind words and assist you with another fantastic stay!

All the best

Frank Fuentes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 6, 2013

since you come in and feel the scent of amber you realize that's something hidden in this hotel: the inside has nothing to do with the outside. rooms are suites and everything is luxurious! location is perfect and beach is very convenient

Room Tip: rooms on ocean drive are the best
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 8, 2013
Dear Silva,

Thank you so much for that brief but generous review during your visit to the Z Ocean. We like to consider ourselves a hidden gem on South Beach.... in the heart of everything but yet an oasis from everything. The scent that you are referring too when you come in is called "elegance" and guests fall in love with the smell. Thank you so much for your review and we look forward to welcoming you back real soon.

All the best


Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed February 6, 2013

I visit Miami every year. This is my first time at Z Ocean. These are my personal observations:

1/. The staff are all very friendly, efficient and professional
2/. The building itself while in a central location looks and feels more like an apartment/office block than a luxury boutique hotel. The design is odd to say the least with two entrances on different streets and a weird layout. The lobby is too dark and lacks a welcoming atmosphere.
3/. The rooms are quite large but again oddly designed - more like small studio apartments than a hotel room. I didnt like entering and being confronted by a kitchenette and then a strange corridor-like double bathroom with sliding door partitions. Two TV's is just wasteful and
if you get a room overlooking a parking lot facing a building (as I did), the balcony is a waste of time and it lacks privacy.
4/. The Front Porch Cafe is greatly overrated with very well-meaning and attentive staff but hit and miss food. For a vegetarian there were only two choices on the menu both of which were unremarkable.
5/. The rain shower is ok but the hot water was tepid. Also, the air conditioner is terribly noisy.
The cooling in the corridors was like being in the North Pole.
Generally, I would categorise this hotel as costly and overrated with superficial attractiveness, much like Miami itself!

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, February 8, 2013
Dear Quitedepth,

Thank you for taking the time to provide us with the specifics of your stay here at the Z Ocean. On a positive note, I am happy to read your detailed description of our suites and location. Our suites are on the larger size compared to other South Beach hotels and two TV's might be a bit excessive and one is for the sleeping area and the other is for the living part of the suite. On the opportunity side, your feedback was shared with the department managers and any opportunity for improvement will be taken into consideration.

I would welcome an opportunity to see you again at the Z Ocean Hotel South Beach and would personally would like to manage your reservation and help with your stay.

All the best,


Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Z Ocean Hotel South Beach

Address: 1437 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Miami Beach
#2 Business Hotel in Miami Beach
#6 Family Hotel in Miami Beach
#9 On the Beach Hotel in Miami Beach
#10 Luxury Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Z Ocean Hotel South Beach 4*
Number of rooms: 79
Official Description (provided by the hotel):
Experience true luxury at our Miami Beach resort, Z Ocean Hotel South Beach. Offering much more than other suite resorts in Miami Beach, Florida, Z Ocean Hotel is ideal for your escape to SoBe. ... more   less 
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Also Known As:
Crowne Plaza Miami Beach
Miami Beach Crowne Plaza
De Soleil South Beach
Vincci South Beach
Regent South Beach

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