As a Platinum PCR member for 10 years, I was seriously disappointed with our stay here. The hotel is in a good location, and the beds are comfy; however, after all the bragging hype I had read before our stay, I expected much more. We did not receive any Platinum perks (except free Internet service after I called the front desk to ask about this), and I had read about many perks before our stay. I had also read about fabulous turndown goodies, and we did not receive any of those either.

As I wrote in my travel review blog (iristina.blogspot.com) "I felt like they got me in the door, and then ignored me." If you do not have high service and consistency expectations, then this is a great hotel.

Perfect location close to the beach. It is really just one block walking. Nice big rooms with 2 TVs and a kitchenette. A little quieter than the center of Ocean Drive. Parking is a hassle and you need valet parking ($32 per day). Breakfast is good but Starbucks is across the street.

I would recommend this hotel/resort to anyone traveling to South Beach! I stayed there from Friday November 30 until Monday December 3 with my husband for our wedding. We were married on South Beach that weekend. From the moment we arrived early and our room wasn't ready, we were met with kindness and hospitality all the way up until it was time for us to leave. The bell men were amazing and Kristin at the front desk really went above and beyond to accommodate us. I think Kristin deserves a raise! Any request or question we had was met with a quick and accurate response. We also had some of our wedding guests staying at the hotel as well as other hotels around south beach and the guests who stayed here had much better reviews than the others. I also worked with Dawn from the Front Porch Cafe to get our guests a meal after the wedding since we had an at home reception and weren't having one in Miami. The food was delicious and service was on point! They even allowed us to bring in our own cupcakes and they plated them for our guests since we didn't have a wedding cake! I felt like the service at this hotel was personalized and that they were very receptive to my needs the entire trip. Even Juan, who I think was the security guard (who someone called on us because we were being loud during the pre-bachelorette party), was very nice about asking us to keep it down and even provided me first aid when I cut my hand on a broken glass at a club. I am very glad that I picked this hotel to spend my wedding weekend and would love to stay here again the next time we travel down to south beach! Between the shower, the staff, and the food, I don't know how we could even think to stay anywhere else from now on! Thank you for making my wedding weekend an enjoyable and memorable one!

Had an issue upon checking in, our room wasn't ready and wasn't ready until about 5:00. Gave us a free breakfast for the bother. The staff is very nice and accommodating. How many places do you check in and get a glass of champagne? Got a room on the Ocean Drive side to reduce noise. Had some issues figuring out the lighting and the sound system. Some batteries were missing from a TV controller, and the towel rack was falling off the wall in the shower. But a single call go all resolved with no issues. The Concierge was very nice and helpful and arranged a nice dinner a tour of Miami. The location is at the north end of the strip, but has good access to the beach and they provide an umbrella and lounges on the beach. The bellman Domingo was also very helpful. Jerry's Famous Deli is right a cross the street open 24 hours and has excellent corned beef sandwiches. Ate there three times. We spend four nights after Thanksgiving and used points for the hotel.