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“Wonderful hotel..2 issues corrected could make it perfect” 5 of 5 stars
Review of Z Ocean Hotel South Beach

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Z Ocean Hotel South Beach
4.0 of 5 Hotel   |   1437 Collins Avenue, Miami Beach, FL 33139   |  
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Ranked #7 of 197 hotels in Miami Beach
GreenLeadersGold level
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
“Wonderful hotel..2 issues corrected could make it perfect”
5 of 5 stars Reviewed November 30, 2012

Stayed there over Thanksgiving (Thurs-Tues). We were welcomed with champagne and a very friendly front desk staff. We had 2 rooms and they were immediately ready when we checked in. When we got in the room we were really surprised. The put us on the 2nd floor one room over looked the pool..very nice and the other was a corner room on the backside overlooking ocean drive with a HUGE balcony, chaise lounges and table/chairsand wrap around windows. The room was large with tons of drawer space a rare thing in some hotels. Clean marble floors (no smelly carpet), 2 TV's a fantastic wetbar with dishes, flatware, cups, glasses (martini, champagne, wine) a single cup coffee maker and k-cups. Bathroom was huge with 2 sinks separated by the toilet with sliding glass doors on both sides. The shower was large with a rain showerhead and back/legs heads as well. There was even a sofa bed/sitting area which we didn't use.There was very little noise from the street unless you opened the balcony door. The bed was a bit uncomfortable but tolerable.The housekeeping was a bit slow but not a big deal. The only other thing I would say is if they are a charging an additional $21 daily resort fee include the wireless internet with that otherwise you will pay another extra charge. Overall excellent hotel. Stayed at many places including the Loews and the rooms here were far superior. It's a smaller boutique style hotel so you lose all the crowds and activity you would get at a larger hotel while still maintaining all the amenities.

Room Tip: ask for room 209!!!
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, December 3, 2012
Dear Shane,

WOW! Thank you so much for your awesome review! All of us here at the Z Ocean had such a fun time taking care of both of your rooms and making sure you had a fabulous stay. We really appreciate your kind words about our staff - they love what they do, and it really puts a smile on their face to see that they were mentioned.

Excellent notice on the sound proofing all our windows are triple pane glass and helps in reducing the noise from the street level.

We hope to be your new favorite hotel, and can't wait to welcome you back.

Take care,

Frank Fuentes
Director of Sales & Marketing
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
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English first
Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed November 27, 2012

From the Concierge to bellman to housekeeping, the experience at the Z Ocean was excellent. Mickey the Concierge really helped make the trip! guiding us to just the right restaurants and experiences. I called a good month before going and he emailed me back answering all my questions (and i had a lot!!!) giving us honest answers that really helped us make the most of our 2 night stay on South Beach. We rented a rooftop suite! it was amazing! the private balcony was so relaxing and comfortable! the staff prepared the tub whenever we needed it done without us even knowing! Front desk called us by our name ! staying here really made our trip complete and will recommend to anyone going to south beach!!!!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, December 3, 2012
Dear 53213,

So nice to hear about your recent visit with us.

I will ensure to pass the comments along to the team, especially Mickey, housekeeping and front desk team. It's very rewarding to know that we were gracious, attentive and accountable during your short visit.

I always recommend guests call ahead if only staying a short time to ensure our team can make the most of your visit. I'm glad you enjoyed your rooftop terrace suite.

Come back soon!!!!'

Take care,


Frank Fuentes
Director of Sales & Marketing
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Belfast
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 24, 2012 via mobile

I spent 4 nights at the Z Ocean.The whole experience was wonderful from start to finish.After a long flight from the UK we were welcomed to the Hotel by Domingo.With none of the imperious drama that characterises many Valets at top hotels ,Domingo gave us a sincere and warm welcome .No fuss no drama just a consumate professional at work .His professionalism was typical of every single staff member we encountered.Check-in was smooth.We stayed in room 327 ; IT WAS CAPACIOUS AND LUXURIOUS.It overlooked the pool and had a huge balcony with full size table 4 chairs AND 2 loungers .The room had great mini kitchen with coffee machine ,microwave ,fridge and cutlery etc.The shower was in a league of its own with 6 heads !! The location was perfect. Steps from the beach ,at the top the Art Deco strip,yet very quiet.Theres a Starbuks on the doorstep too.We dinned in the Front Porch cafe several times . Breakfast was excellent and the half price Happy Hour in the evening was incredible value .The food and service were faultless.This boutique Crowne Plaza is 5 star all the way !!! We had a Ball . Thanks Domingo and Co!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, November 26, 2012
Dear Sailorman,

Thank you so much for such a stellar and personal review. I will pass on the comments to the staff and to especially Domingo. All the staff at the Z really try and make the arrival experience as comfortable and quick (coming from the UK) as possible. Knowing that if you need anything during your stay you can always ask, our priority is to get you into Vacation Mode as quickly as possible.

Looking forward to welcoming you back soon.

Take care,


Frank Fuentes
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Florida, Florida
Top Contributor
68 reviews 68 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
146 helpful votes 146 helpful votes
5 of 5 stars Reviewed November 23, 2012 via mobile

My wife and I have stayed at the Z Ocean Hotel 4 times, and we always stay there whenever we visit South Beach. The rooms are chic, well appointed, and comfortable, all of the staff are warm and friendly, and the location is perfect -- you can walk everywhere. If you plan ahead, you can get a pretty reasonable rate.

The resort fee includes extremely comfortable chaise lounges, towels, and an umbrella on the beach across the street. On this part of the beach there are lunch trucks with good food, so you can get lunch without leaving the beach.

The Front Porch Cafe at the hotel serves good food, but there are lots of great restaurants in the area, so don't limit yourself to the hotel restaurant. We don't eat big breakfasts, so we usually just grab something at the Starbucks across the street.

On our most recent stay, we were put in a poolside lanai suite, even tough we had booked a standard balcony suite. The poolside room is convenient if you use the pool, but you give up some privacy since there's nothing between the pool and your lanai. They also pipe in techno music for much of the day and evening by the pool, which gets a little tiring (and one night the music was on until 1:30am) -- more relaxing music would be better. However, there weren't many people using the pool (even when the hotel was full), so it was fairly quiet other than the music. On our previous stay, we had a room facing Collins Ave, on the west side of the building, which was a bit noisy at night. The south-facing balcony suites we had on our first two stays were the quietest and most private.

We've stayed at two other hotels in South Beach, but the Z Ocean Hotel is our favorite, and that's where you'll find us on our next visit to South Beach.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, November 26, 2012
Dear DeeEss,

Thanks so much for your wonderful comments on your recent stay with us. Very nice to hear you had received our gracious and attentive service time over time. My apologies for the music on the pool deck, I've addressed with department to ensure music is turned off in the evenings.

Our Pool Lanai Suites are for individuals that want to be within feet of our pool or families traveling with children. What they lack in privacy they make up in convenience. Please on your next visit contact me and I will ensure you a room on Collins or a room on the third level overlooking pool but not on deck.

Looking forward to welcoming you back soon.

All the best.


Frank Fuentes
Director of Sales & Marketing
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New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2012

Had to go on business and am always impressed at quality of rooms and staff.Great convenient and quiet location on South Beach.Easy to park and great lobby for meeting as well as good breakfast and lunch place in hotel

Room Tip: PH are the most fun
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, November 26, 2012
Dear Herman,

Thank you for your recent comments on your stay with us and thank your for being a loyal customer. Very happy to hear about your wonderful experience once again with us. I always tell corporate travelers that South Beach is a great alternative to Downtown. You can do your business during the day and relax on South Beach in the evening.

Hope to you back at the Z soon.

Take care,


Frank Fuentes
Director of Sales & Marketing
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new jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2012

We stayed from Sunday nite till Thursday in November. Weather nice-- location perfect, walking distance to all of South Beach- a block away from the noise etc Staff and facilities were great! Clean and from the front desk staff to the ladies bringing you fresh towels Awesome!! Hope it stays like that,we will only stay at the Z when we go to South Beach.

Room Tip: Watch you restaurant bill, Many restaurant's add a gratuity to your bill even when you are only...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, November 23, 2012
Dear 5,

So nice to hear about your recent visit with us and your stay here at the Z.

I will ensure to pass the comments along to the team, especially Front Desk and Anna on the Pool Deck. It's very rewarding to know that we were gracious, attentive and accountable during your week visit.

As for your suggestion/tip your correct most restaurants and bars on the beach do automatically add gratuities to your bills so please always make sure to check before adding any extra gratuities to your servers.

Thanks again and hope to see you back with us soon.

Sincerely yours,


Frank Fuentes
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New York City, New York
1 review
4 of 5 stars Reviewed November 19, 2012

Hotel is beautiful and has multiple conveniences. The onsite open air lobby bar has convenient hours, great food and drink specials and the bartender is an amazing mixologist. I didn’t use the pool because we had one of their penthouse suites with rooftop Jacuzzi but it looked very nice. The room itself was spacious and had little touches that made it very livable for our group of three. The location is right by the beach, has a 24 hour diner right across the street, and a corner store that’s also open 24 hours diagonal from the diner. You can walk to the hot spots nearby or take a cab for under $10. Vanessa and Staicy made our stay even more special; thank you ladies. My only recommendation would be that they should have the speakers closer to the Jacuzzi because on one occasion, the security, kind of rudely, asked us to turn down our music. The only reason it was a bit loud was because it is placed so far away from the Jacuzzi. It’s not like we weren’t on the floor where the only things there are Jacuzzi’s either. Besides the experience with the security our entire stay and every staff member was pleasurable.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review, November 23, 2012
Dear RowPersaud,

Thank you for your comments on your recent visit to the Z Ocean Hotel South Beach.

Very happy to read of your wonderful stay. My sincere apologies for your encounter with our security team and management has spoken to them in reference to how they approach guests. Thank you for your recommendation on moving speakers closer to hot tub, I agree if your going to take a soak in our hot tubs your on South Beach so crank it up!!! We are looking into replacing our hot tubs and I'll suggest perhaps looking into new ones which comes with built in waterproof speakers!!

Thanks again for visiting with us, hope to see you back here soon.

Sincerely yours,


Frank "play it loud" Fuentes
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Additional Information about Z Ocean Hotel South Beach

Also Known As:
Crowne Plaza Miami Beach
Miami Beach Crowne Plaza
De Soleil South Beach
Vincci South Beach
Regent South Beach
Address: 1437 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami Beach
#2 Romantic Hotel in Miami Beach
#3 Family Hotel in Miami Beach
#4 Luxury Hotel in Miami Beach
#5 Business Hotel in Miami Beach
#5 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Z Ocean Hotel South Beach 4*
Official Description (provided by the hotel):
Experience true luxury at our Miami Beach resort, Z Ocean Hotel South Beach. Offering much more than other suite resorts in Miami Beach, Florida, Z Ocean Hotel is ideal for your escape to SoBe. ... more   less 
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