From the Concierge to bellman to housekeeping, the experience at the Z Ocean was excellent. Mickey the Concierge really helped make the trip! guiding us to just the right restaurants and experiences. I called a good month before going and he emailed me back answering all my questions (and i had a lot!!!) giving us honest answers that really helped us make the most of our 2 night stay on South Beach. We rented a rooftop suite! it was amazing! the private balcony was so relaxing and comfortable! the staff prepared the tub whenever we needed it done without us even knowing! Front desk called us by our name ! staying here really made our trip complete and will recommend to anyone going to south beach!!!!