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Z Ocean Hotel South Beach: Traveler Reviews

4.0 of 5
1437 Collins Avenue, Miami Beach, FL 33139
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Z Ocean Hotel South Beach
Ranked #5 of 198 hotels in Miami Beach
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768 reviews from our community

Traveler rating
    476
    180
    58
    25
    29
See reviews for
Families
95
 
Couples
449
 
Solo
27
 
Business
34
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Milwaukee, Wisconsin
1 review
“Service Top Notched”
5 of 5 stars Reviewed November 27, 2012

From the Concierge to bellman to housekeeping, the experience at the Z Ocean was excellent. Mickey the Concierge really helped make the trip! guiding us to just the right restaurants and experiences. I called a good month before going and he emailed me back answering all my questions (and i had a lot!!!) giving us honest answers that really helped us make the most of our 2 night stay on South Beach. We rented a rooftop suite! it was amazing! the private balcony was so relaxing and comfortable! the staff prepared the tub whenever we needed it done without us even knowing! Front desk called us by our name ! staying here really made our trip complete and will recommend to anyone going to south beach!!!!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dcrump53213 about Z Ocean Hotel South Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review
December 3, 2012
Dear 53213,

So nice to hear about your recent visit with us.

I will ensure to pass the comments along to the team, especially Mickey, housekeeping and front desk team. It's very rewarding to know that we were gracious, attentive and accountable during your short visit.

I always recommend guests call ahead if only staying a short time to ensure our team can make the most of your visit. I'm glad you enjoyed your rooftop terrace suite.

Come back soon!!!!'

Take care,


Frank Fuentes
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
“Stellar !”
5 of 5 stars Reviewed November 24, 2012 via mobile

I spent 4 nights at the Z Ocean.The whole experience was wonderful from start to finish.After a long flight from the UK we were welcomed to the Hotel by Domingo.With none of the imperious drama that characterises many Valets at top hotels ,Domingo gave us a sincere and warm welcome .No fuss no drama just a consumate professional at work .His professionalism was typical of every single staff member we encountered.Check-in was smooth.We stayed in room 327 ; IT WAS CAPACIOUS AND LUXURIOUS.It overlooked the pool and had a huge balcony with full size table 4 chairs AND 2 loungers .The room had great mini kitchen with coffee machine ,microwave ,fridge and cutlery etc.The shower was in a league of its own with 6 heads !! The location was perfect. Steps from the beach ,at the top the Art Deco strip,yet very quiet.Theres a Starbuks on the doorstep too.We dinned in the Front Porch cafe several times . Breakfast was excellent and the half price Happy Hour in the evening was incredible value .The food and service were faultless.This boutique Crowne Plaza is 5 star all the way !!! We had a Ball . Thanks Domingo and Co!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 3 more reviews by Belfast_Sailorman for Miami Beach
Ask Belfast_Sailorman about Z Ocean Hotel South Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review
November 26, 2012
Dear Sailorman,

Thank you so much for such a stellar and personal review. I will pass on the comments to the staff and to especially Domingo. All the staff at the Z really try and make the arrival experience as comfortable and quick (coming from the UK) as possible. Knowing that if you need anything during your stay you can always ask, our priority is to get you into Vacation Mode as quickly as possible.

Looking forward to welcoming you back soon.

Take care,


Frank Fuentes
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Florida, Florida
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
72 helpful votes 72 helpful votes
“Great hotel in a great location”
5 of 5 stars Reviewed November 23, 2012 via mobile

My wife and I have stayed at the Z Ocean Hotel 4 times, and we always stay there whenever we visit South Beach. The rooms are chic, well appointed, and comfortable, all of the staff are warm and friendly, and the location is perfect -- you can walk everywhere. If you plan ahead, you can get a pretty reasonable rate.

The resort fee includes extremely comfortable chaise lounges, towels, and an umbrella on the beach across the street. On this part of the beach there are lunch trucks with good food, so you can get lunch without leaving the beach.

The Front Porch Cafe at the hotel serves good food, but there are lots of great restaurants in the area, so don't limit yourself to the hotel restaurant. We don't eat big breakfasts, so we usually just grab something at the Starbucks across the street.

On our most recent stay, we were put in a poolside lanai suite, even tough we had booked a standard balcony suite. The poolside room is convenient if you use the pool, but you give up some privacy since there's nothing between the pool and your lanai. They also pipe in techno music for much of the day and evening by the pool, which gets a little tiring (and one night the music was on until 1:30am) -- more relaxing music would be better. However, there weren't many people using the pool (even when the hotel was full), so it was fairly quiet other than the music. On our previous stay, we had a room facing Collins Ave, on the west side of the building, which was a bit noisy at night. The south-facing balcony suites we had on our first two stays were the quietest and most private.

We've stayed at two other hotels in South Beach, but the Z Ocean Hotel is our favorite, and that's where you'll find us on our next visit to South Beach.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
See 6 more reviews by DeeEss for Miami Beach
Ask DeeEss about Z Ocean Hotel South Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review
November 26, 2012
Dear DeeEss,

Thanks so much for your wonderful comments on your recent stay with us. Very nice to hear you had received our gracious and attentive service time over time. My apologies for the music on the pool deck, I've addressed with department to ensure music is turned off in the evenings.

Our Pool Lanai Suites are for individuals that want to be within feet of our pool or families traveling with children. What they lack in privacy they make up in convenience. Please on your next visit contact me and I will ensure you a room on Collins or a room on the third level overlooking pool but not on deck.

Looking forward to welcoming you back soon.

All the best.


Frank Fuentes
Director of Sales & Marketing
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New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“A great place”
5 of 5 stars Reviewed November 20, 2012

Had to go on business and am always impressed at quality of rooms and staff.Great convenient and quiet location on South Beach.Easy to park and great lobby for meeting as well as good breakfast and lunch place in hotel

Room Tip: PH are the most fun
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Herman G about Z Ocean Hotel South Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review
November 26, 2012
Dear Herman,

Thank you for your recent comments on your stay with us and thank your for being a loyal customer. Very happy to hear about your wonderful experience once again with us. I always tell corporate travelers that South Beach is a great alternative to Downtown. You can do your business during the day and relax on South Beach in the evening.

Hope to you back at the Z soon.

Take care,


Frank Fuentes
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“location and value”
5 of 5 stars Reviewed November 20, 2012

We stayed from Sunday nite till Thursday in November. Weather nice-- location perfect, walking distance to all of South Beach- a block away from the noise etc Staff and facilities were great! Clean and from the front desk staff to the ladies bringing you fresh towels Awesome!! Hope it stays like that,we will only stay at the Z when we go to South Beach.

Room Tip: Watch you restaurant bill, Many restaurant's add a gratuity to your bill even when you are only...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask travellingtom-5 about Z Ocean Hotel South Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoceansales, Director of Sales at Z Ocean Hotel South Beach, responded to this review
November 23, 2012
Dear 5,

So nice to hear about your recent visit with us and your stay here at the Z.

I will ensure to pass the comments along to the team, especially Front Desk and Anna on the Pool Deck. It's very rewarding to know that we were gracious, attentive and accountable during your week visit.

As for your suggestion/tip your correct most restaurants and bars on the beach do automatically add gratuities to your bills so please always make sure to check before adding any extra gratuities to your servers.

Thanks again and hope to see you back with us soon.

Sincerely yours,


Frank Fuentes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Z Ocean Hotel South Beach

Also Known As:
Crowne Plaza Miami Beach
Miami Beach Crowne Plaza
De Soleil South Beach
Vincci South Beach
Regent South Beach
Address: 1437 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar/Lounge Beach Fitness Center Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in Miami Beach
#3 Family Hotels in Miami Beach
#3 Luxury Hotels in Miami Beach
#4 On the Beach Hotels in Miami Beach
#7 Business Hotels in Miami Beach
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Experience true luxury at our Miami Beach resort, Z Ocean Hotel South Beach. Offering much more than other suite resorts in Miami Beach, Florida, Z Ocean Hotel is ideal for your escape to SoBe. ... more   less 
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