From the warm and efficient welcome at reception to the furnishing of our room this hotel oozed quality. Our room was at the poolside and we had two dedicated loungers and fresh towels every morning. The pool has glass panels in the bottom, viewable by people walking along the 'breezeway' underneath. There were two TVs in the bedroom, two fridges, a microwave and a nespresso machine. Our room was right at the end of the hotel and didn't pick up wi-fi, room wi-fi was $15 per night anyway. There was free wi-fi access in the hotel lobby. The hotel has underground valet parking, I think that was about $30 a day. The hotel is close to the beach and all the beachfront hotels with restaurants very close by, including a 24hr diner opposite. A very enjoyable stay.

I can echo the great comments about this hotel having just returned from a great weekend spent at the Z. The location is in a terrific spot in S. Beach and we found the staff and the accomodations to be top notch. The rooms are wonderful suites and we thought their bar served the best mojitos that we ever tasted. We didn't take advantage of it but we heard from others that their restaurant serves the best breakfasts in S. Beach. It was also great to use their private spot on the beach which came with an umbrella and lounge chairs. The Z is a bit funky which we loved and it fits the location. We can't wait to come back!

To celebrate our 16th wedding anniversary, out of all the many hotels in South Beach, I selected the Z Ocean Hotel and could not have been happier with my choice. My husband and I enjoyed a 3-night stay in early October and in one word the entire experience was magnificent. From the hotel itself, to the staff, to the location, to the amenities, we could not find any fault with this property.

On the day of arrival the front desk clerk (sorry I didn't get her name) greeted us warmly and informed me that since we were there to celebrate our wedding anniversary we had been upgraded to a Penthouse Suite. She also gave us vouchers for free welcome cocktails at the hotel bar and explained that as a Priority Club Member our stay included complimentary use of chairs and umbrella service at the beach.

Once we got to the suite we were pleasantly surprised at the level of comfort provided. This review would never end if I tried to list each and every fabulous detail, but let me assure you that the suite was nicer than any other we've ever stayed in. That says a lot given the fact that we are frequent travelers, having visited every state on the East Coast, numerous cities in both Ontario and Quebec, Canada as well as islands in the Caribbean.

The Z Oceanl has 2 entrances, the main one on Collins Avenue at Espanola Way (between 14th & 15th streets) and the other on Ocean Drive next to the Front Porch Cafe restaurant. Valet parking is the only option at a daily cost of $32, but we were quite pleased with the prompt and friendly service and appreciated the fact that the cars are parked in an underground parking lot right at the hotel and not at some offsite location.

On the second day of our stay we returned to the suite to find a personalized note and container of white chocolate candies by the bedside. Then the next night we found a handwritten card congratulating us on our anniversary along with a very nice bottle of wine. These extra touches made an already happy occasion even more special.

The only issue that we encountered was the fact that the rooftop jacuzzi which was a main feature of our suite was not operable during our stay. We were disappointed over this fact, however once I brought it to the attention of the evening desk clerk, he apologized and without any prompting whatsoever on my part, immediately offered to credit my Priority Club account with a substantial number of points.

The entire hotel staff have to be recognized as part of the reason we had such a lovely stay. Everyone we encountered including Domingo the bellman, Marco & Pablo the valet attendants, Dominick the night clerk, Maria R. the clerk who checked us out on the day of departure as well as the various other desk clerks and employees we saw during our stay all seemed to genuinely enjoy their role in making hotel guests feel valued and appreciated.

Approximately 45 minutes after checking out of the hotel, I received a phone call from Stacy at the Z Ocean. She called to thank me for choosing their establishment, wished us a happy anniversary and apologized again for the non-working jacuzzi in our suite. This level of customer service went above and beyond what we could have hoped for. Without a doubt the Z Ocean exceeded all expectations and hopefully we will have the chance to celebrate future anniversaries here.

After spending a less than stellar night at the Fontainebleau, my boyfriend and I checked into the Z Ocean for a weekend getaway in South Beach. Since my boyfriend was working all day Friday, and I had to check out of the Fontainebleau by 11 AM, I had no place to go except to wait for our room at the Z Ocean to be ready (check in is at 3 PM). Upon check in, Stacey at the front desk was very helpful and friendly. Not only did she arrange to have housekeeping start making up our room so we could get in early, but she also completed "pre-registration" so that I could go down to the beach if I wanted and use the chairs and umbrellas that are included in the daily resort charge. She also had the bellman take my luggage for me so I didn't have to carry it around until the room was ready. I did some shopping at the Lincoln Road Mall and had lunch at the outdoor bar at the Front Porch Patio within the hotel. The bartender was friendly and the salad I had was great! Luckily, by about 1:45 PM I got a call that our room was ready!

Yes, the price of an ocean-view rooftop penthouse at the Z Ocean is pricey. But, I also believe it was well worth it. The room was spacious with 2 TV's, a bar area, two sinks, and a huge shower with multiple jets. The rooftop was just as amazing with a bed to sunbathe on, wet bar area, cooler, and jacuzzi. We paid extra for the ocean view and were thankful for it. Our deck overlooked Ocean Drive and the ocean and we had fun people watching and using the jacuzzi at the end of the day. One thing I didn't like though was that I noticed that there were some leaves and hair in the jacuzzi - I noticed in the room that there was a book that said you should call the front desk to have someone come clean the jacuzzi out and fill it for you. Unfortunately, the guy who came, did no cleaning and just filled it up which was a bit gross. Also, the complimentary soak is just a packet of bath salt that they leave for you to pour in yourself. There were a few jets that appeared to not be working that well in our jacuzzi and several of the colored lights in the jacuzzi were burned out, but we did not want to be bothered with trying to get these problems fixed since we were only there for 2 nights.

Since our room faced Ocean Drive it was loud at night when we were falling asleep but nothing a sound machine app on our iPhones couldn't mask. We ate breakfast at the Front Porch Cafe one morning and although the service was slow, the food was really, really good and pretty reasonably priced.

All things considered,l the Z Ocean was a good hotel that I would reccomend. The location is outstanding as you can walk to the best restaurants and shops in South Beach in minutes. However, since the price was so high (just under $1,000 for 2 nights) I feel there are some details that should be improved so that quality is on par with the price:

The shower was great with the multiple jets, however, our water never got hot over our 2 day stay and was just lukewarm. Also, the water in the shower was not draining that well so there was about 1-2 inches of water that accumulated on the shower floor when it was turned on.

Housekeeping did not visit our room until nearly 4 PM on Saturday, after we had returned from the beach after being gone all day. Sine we were in the room, it was cleaned pretty hastily and a few items were missed like giving us refills on the shampoo and conditioner.

A few minutes after I had checked into the room, a strange man walked in and startled me (did not knock first). He said he was there to check the wet bar. Great - but do you think you could have knocked first, especially since I had just passed you in the hallway on my way to the room? This was kind of startling.

It is nice to have the beach chairs and umbrella available for use, however it is about a 5 minute walk from the hotel to the beach area. There are no restrooms on the beach so we were advised that we either had to come back to the hotel or go to Starbucks (where the restrooms are locked with a code).

I would recommend the Z Ocean Hotel, especially a rooftop penthouse, to anyone looking to have an unforgetable time in South Beach.