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Reviewed August 12, 2012

This has been one of the best places I have ever stayed and we vacation 6 times a year. The resort is small so its very quiet and peaceful. Well decorated modern finish. The room was spacious witha fridge microwave and sitting area. In fact this is the 1st review I ever written, That is how great it was. Convenient to everything. And Mickey the concierge was extrememly helpful in things. We will def be back. And the balconies are huge. Oh they beach service for us was included. I know it isnt for everyone but if you can get it its great. They set your chairs up with towels and put an umbrella there for you. Beach is a minute walk if that.

Date of stay: July 2012
Trip type: Traveled as a couple
9  Thank melissad499
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zoceansales, Director of Sales at Z Ocean Hotel, Classico A Sonesta Collection, responded to this reviewResponded August 24, 2012

Thank you for your recent review of the Z Ocean Hotel South Beach. Very happy to read of your recent experience and how much you enjoyed the accommodations, the proximity of the hotel and the service provided to you (especially by Mickey). As a seasoned traveler we take great pride to hear your kind words about our hotel. We hope to see you back at the Z soon.

Take care

Frank Fuentes

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Reviewed August 10, 2012

I luv the view we had I luv the pool an I would have love to meet Mickey cause I read so many good things about him, but Maria R. Was nice an very helpful an making sure we had what we needed. I have also read how they charge ur card for things u don't use or buy an yes but they fix the problem rite away will b back but I want that Penthouse an rooftop view.

Room tip: 3rd floor view the best room front
Date of stay: August 2012
  • Trip type: Traveled as a couple
    • Value
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    • Cleanliness
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2  Thank Parisia216
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zoceansales, Director of Sales at Z Ocean Hotel, Classico A Sonesta Collection, responded to this reviewResponded August 13, 2012

Thank you for your recent review of the Z Ocean Hotel South Beach. Very happy to read of your recent experience and how much you enjoyed the accommodations, the proximity of the hotel and the service provided to you. Hope to see you back at the Z soon and call us to see how we can get you up in a Rooftop Terrace Suite.

Sincerely

Frank Fuentes

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Reviewed August 10, 2012

My wife and I in july 2012 had our week away from kids and jobs for the year and 4 nights were spent at the Z.

Check in was easy. they gave us water upon entrance. we were escorted to our room that was a jacuzzi suite as i aranged. the room was very modern. lots of marble, the shower is big enough for 2 comfortably, the jacuzzi and deck is large and spacious with a curtain where no one can see in. The coffee machine is very neat, the bed very comfortable. My wife and i enjoyed it. I didnt try the tv or internet we didnt want to look at it for a few days. We did eat breakfast there one morning and it was fine and average price for s. beach. We brought in our own booze in our room for obvious reasons. On tuesdays there is a happy hour and they gave some very good ham and cheese brie and some fruit and some booze. It wasnt cheap it was high quality stuff. All staff members we came accross were polite and kind. Went to the beach lots and had no issues with chairs and an umbrella. Very comfy. The room had an umbrella that we used the one day it rained. Every night we went to dinner we would come back and our bed was made and i had wrote on our reservation that this was our anyversery and on our first night when we returned from dinner there was a bottle of champain. Parking is $32 a night as most places in that area. Next year im gonna try to figure out a way to go without a car. The pool area and bar is nice. They also have a hot tub. When we were there a lady was topless at the pool area and many staff members seen her and to me it seemed like it was a common option. So my wife did it also and that was nice for her and i. My wife who can be picky like most of us here and she loved the place and so did i. There was no noise bothering us. My wife have spent 4 years in a row going to south beach and at 4 different hotels and this is our favorite so far. We havent stayed at the one on 17th and collins that starts with a d and ends in a o because there about twice the price as the z any time i looked. There was no comp breakfast it was very clean. Would i go back? if i can get similar rates as this year. On the holiday inn sight you can pay in advance and get about the cheapest rates i have seen. The Z will get first crack at my stay next year.

If i was dissatisfied id write it but there were no issues or concerns at all on our stay. Dollar for dollar I was satisfied with the price.

Date of stay: July 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
4  Thank 19MUSTANG66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zoceansales, Director of Sales at Z Ocean Hotel, Classico A Sonesta Collection, responded to this reviewResponded August 13, 2012

Thank you for you review of your recent stay at the Z Ocean Hotel South Beach.

I am glad to read you had a wonderful experience at the Hotel and we are your home away from home. We are delighted that you had the opportunity to experience so much while your visit here. I'm glad to hear your wife who seems to know the competition well had a positive experience as well, The Champagne is our personal touch to congratulate the both of you on your anniversary. As for your next visit call us and we can help with the parking and on your next visit forget about the rest of the alphabet just remember the Z.......

Hope to see you back with us soon.

Sincerely,


Frank Fuentes

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Reviewed August 8, 2012

I just returned from a 4 night stay at the Z Ocean Hotel. This was my second time staying there but this trip was vastly different and very negative. We had booked a pool suite but they gave us the wrong room, when I went back to reception to ask for the room we had booked they told us it wasn't available and that we'd have to wait a few hours for it. Keep in mind that we arrived the next day due to a flight cancellation and had called the hotel to tell them that we'd be arriving late and to keep our room. They also said we couldn't stay in the room they had just put us in and suggested we wait by the pool. This was totally unacceptable but they did nothing about it except for offer us breakfast. After breakfast the room still wasn't ready...3 hours past and we finally got the room. the manager had said the pull out bed would be turned down in the evening...it wasn't and we called twice and had to wait 3 hours for them to come turn it down. It ended up being broken and the man used the side table to hold it up. Then the curtain rod fell on my head, the internet we purchased didnt work so they suggested i move around until finding a spot that would work, the tv remotes didn't work, there was fire bell testing one of the days and to top it off they ended up over charging us even though we had prepaid for the duration of the trip. It took about 6 phone calls to get this resolved. i found the staff to be clueless except for Mario who was the bartender by the pool. Overall a very negative experience and I will NEVER be staying there again!!!!!!!!

Date of stay: August 2012
  • Trip type: Traveled with friends
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    • Cleanliness
    • Service
2  Thank kouklas82
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zoceansales, Director of Sales at Z Ocean Hotel, Classico A Sonesta Collection, responded to this reviewResponded August 9, 2012

Dear Value Guest,

Please accept my apologies for the inconveniences you experienced on your recent visit to The Z Ocean Hotel South Beach.

There is never an excuse for poor service and guest inconvenience and frankly, I am embarrassed. I assure you that this experience is not indicative of the service philosophy we champion at the Z Ocean Hotel and certainly not representative of the style and service we have become famous for over the years.

It is extremely disconcerting to us when we learn one of our valued customers has had an unpleasant experience. We work diligently each day to build a service culture, responsive to the individual needs of our guests. It is obvious that on this occasion we have failed to accomplish our goal. I would like to extend my apologies for the poor service which you experienced throughout your stay. ,

We hope that you will afford us the opportunity to redeem ourselves by offering you the level of service which you, as an esteemed guest of the Z Ocean Hotel South Beach expect and deserve. I hope that you will give us another chance during your next visit to Miami so that we may show you that we are indeed committed to providing service that is unparalleled. Please feel free to contact me directly if you wish to discuss further, you can email me at frank.fuentes@ihg.com.

Sincerely yours,

Frank Fuentes
Director of Sales

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Reviewed August 8, 2012

We really enjoyed our stay at the Z-Ocean. Very convenient location to the beach and all that South Beach has to offer. The hotel is clean and modern and the staff was absolutely great. From the cleaning staff helping us with the pull out sofa to front desk staff providing a friendly greeting everytime we walked in, I highly recommend staying here. The 8-head shower was a big hit as well!

Date of stay: August 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank KarlF513
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zoceansales, Director of Sales at Z Ocean Hotel, Classico A Sonesta Collection, responded to this reviewResponded August 9, 2012

Dear Value Guest,

Thank you for your recent review of the Z Ocean, very happy to hear about your experience that the service was gracious, attentive, fun and friendly.

Looking forward to your next visit with us. Please contact us for anything else you may require.

Take care,

Frank Fuentes

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