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“RAFAEL!!!!” 5 of 5 stars
Review of Congress Hotel South Beach

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Congress Hotel South Beach
3.5 of 5 Hotel   |   1052 Ocean Drive, Miami Beach, FL 33139 (Formerly The Strand)   |  
Hotel website
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Hotel amenities
Special Deal
$15 Pool Bar Credit/Stay
Ranked #74 of 202 Hotels in Miami Beach
Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
“RAFAEL!!!!”
5 of 5 stars Reviewed January 19, 2013

Our stay at the Congress Hotel in Miami was very nice we had a suite there with a balcony and a kitchen set. We went during new years and also during the BCS Championship which was happening the same week as well so Ocean Drive, the street that the hotel is on, was closed down from traffic for pretty much the whole week that we stayed. We had an amazing time on our honeymoon and we would totally go back to the hotel but on one condition, not during the holidays. The only thing that hindered the stay was the time of the year. The music was very loud at all hours of the night to include time all the way up to 5am but it is South Beach so that's all that needs to be said. One of the biggest contributing factors to my return to this hotel in the future will be that, Rafael, one of the employees there was so nice and helpful that it made our stay that much better. At one point during the stay we had a little emergency and Rafael went out of his way to make sure that we had our issue resolved ASAP. If more hotel employees were as courteous and so people friendly the hotel business would be in a better state. Thank you very much Rafael for you amazing customer service!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eleonor C, Front Office Manager at Congress Hotel South Beach, responded to this review, February 2, 2013
Thank you for choosing to stay at the Congress Hotel while on your honeymoon. Rafael and the rest of our staff take pride in providing excellent customer and making sure that all of our guests needs are met. Ocean Drive can be noisy especially during holidays and special events but Im happy to hear that you did not let the noise hinder your stay and I hope to see you guys at the Congress Hotel in the future!

Best Wishes,

Eleonor
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946 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Miami
Top Contributor
60 reviews 60 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 16, 2013

I looove this hotel and the balconies are amazing the view is spectacular the view will remind you that your in paradise!! the rooms are roomy the services and staff was amazing. Rafael the bell hop/valet greeted us with a huge smile and showed us to our room we extended our vacation two extra days due to paradise!!! I highly recommend the congress

Room Tip: Get a balcony room
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Newport, Rhode Island
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 15, 2013

When we first arrived at Congress Hotel we were so excited to see that it really was just steps away from the beach and that it was in the heart of all the action. We took advantage of the complimentary towel and chair, which was a touch we were thankful for. The bars and restaurants surrounding the hotel are very trendy and young, and certainly capture the essence of Miami. It was very, very loud at night into the morning but this is what you are signing up for with any hotel in this area.

The room itself was enormous with a kingsize bed, living area, desk, full-size fridge and freezer, microwave, stove, dishes, etc. It is moderately up-to-date as far as appliances and design, but there were some veryy dirty nooks and cranies. There was a hole above the shower through which a baseball-sized chunk of mold was growing. It looked like a giant patch of moss and literally made me feel sick to see it there. The ironing board was completely stained with brown splotches as if it had seen its fair share of beer pong so I could not iron my clothing. There was also a dirty bottle under the bed and the white curtains were very dirty.

It is too bad that the hotel doesn't take care with these details because we would have easily given it a four star if it had the same level of cleanliness as a Marriott would. When you see those details that can be easily fixed (and SHOULD be fixed in the case of the massive mold ball) it makes you wonder (and shudder to think) what else was skimped on and ignored.. You CAN be GREAT so put in that extra effort and pay attention to those details that MATTER!!

One last thing- the guy at the front desk tried bribing us to say how great our experience was with him in our TripAdvisor review in exchange for a future hotel discount. That rubbed us the wrong way considering the purpose of this site is to get honest reviews from real experiences (and it clearly violates T.A. policies). We hadn't even talked to him during our stay before we checked out anyway! Not impressed there...

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2013

My family and I stayed at the Congress Hotel the night before leaving on a cruise. I must admit I was not sure what to expect due to all the bad reviews however to our surprise it was magnificent. We arrived a bit early but were able to store our luggage till check in which is at 4pm. In the mean time we were able to use chairs and towels at the beach which was a plus. The girls at the front desk were very attentive and made sure we had everything we needed. We called down for towels and the housekeeping lady I believe her name is Gladys was as nice as can possibly be. Overall we had no issues and have no complaints :)

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2013

THis is one of my south beach hidden gems! Ocean views, roof top pool, your own suite with kitchen, master baths with rain showers and huge soak tubs!!! Not to mention your right on ocean drive in the heart of all that fabulous south beach has to offer!!!!

Stayed January 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, WI
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 11, 2013

Went to South Beach with my daughter for the BCS football game - this is an important factor in the review. When 100,000 plus football fans show up in Miami many of them will head to South Beach, as they should. It gets crowded, loud and filled with lots of fun. High points: fantastic pool area (6th floor over looking Ocean Drive and the beach); terrific service by Brandon at the pool; great location - literally South Beach Central. The room we had was not in the "main" building, and about as far removed from the street noise as could be possible. Literally just steps from the door to the sidewalks of Ocean Drive and across the street from the park and beach. A resort fee is tagged onto your bill, so make sure to take advantage of the beach chair/towel concession on the beach. The rooms are large and the appliances, etc. are very good. Negatives: I found the bathroom/shower to be nice and large. It appeared clean but some sort of odor was present; couldn't determine what or where. No views; you will want to keep the curtains closed if you are not overlooking Ocean Drive. Consequently, the rooms tend to be dim. Noise - this could go on until 4:00 a.m., so be ready for what you are getting into. Last - the weather - simply awesome. In the end, I would opt to visit SoBe instead of staying there, and would likely stay farther north next time.

Room Tip: Unless you are planning to spend a lot of time in your room, ask for a room at the back of the build...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Washington
1 review
4 of 5 stars Reviewed January 1, 2013

Large suite rooms with appliances. Staff is very nice and helpful. Some of the rooms are above Ocean Drive restaurants which are very noisy at night. We moved to a quieter suite which was perfect for our stay. Pool and deck area overlook ocean and is very beautiful. Beach towels and chairs are furnished across the street at the ocean. Our family would positively stay at the hotel again.

Room Tip: music loud at night so stay in T or D building away from Ocean Drive
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eleonor C, Front Office Manager at Congress Hotel South Beach, responded to this review, January 4, 2013
Thank you so much for your great rating of our hotel! We are delighted to hear that you enjoyed your stay with us. We appreciate the feedback and are looking forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Congress Hotel South Beach

Address: 1052 Ocean Drive, Miami Beach, FL 33139 (Formerly The Strand)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Business Hotel in Miami Beach
#56 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Congress Hotel South Beach 3.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Strand Ocean Drive Hotel
Strand Ocean Drive Miami Beach

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