We arrived in SOBE after Christmas on Dec 26. It was pretty packed with people. We booked a room with an ocean view and balcony. We got an ocean view but no balcony. The desk gave us a different room because I asked for something a bit quiter. Our room had a kitchenette, fully equipped,making for a very homey feeling. The rugs should be steamed cleaned, however, smelled like smoke and some stains, even though we were told it was a smoke free hotel.This hotel is right on Ocean Drive in the heart of party central, loud music and lots of loud party folks at night. The music goes well into the night. It was a bit hard to sleep well because of this, but we knew it would be loud. The bed was very comfortable. The couch pulled out as a futon for our 3rd person. The room could use a floor lamp and end table for extra comfort.The desk folks were nice to give us comp. breakfast vouchers for our stay, since Expedia did not include this in our booking. They had free champagne , apples and cookies in the lobby. Our room was in the next building , so we had to go outside to get to it. The pool is located in the main building where the lobby is located. NICE POOL GORGEOUS VIEWS! Housekeeping was not good at all however. We rarely had enough toiletries and towels. The front desk did however respond to our needs when called,including a stopped up sink. They really tried to accomodate us whenever possible, and they were really pleasant to work with. Overall I would recommend this, in walking distance to everything, restaurants right on Ocean Drive, easy access to public transportation and shops. And of course the beach right across the street, very nice! This hotel is a good place to stay if you want to be centrally located. As for the issues it presented, the management was very fair and very accomodating whenever possible. We had a great time in SOBE . Thanks to the staff, for making our stay as pleasant as possible.
Side rooms have balconies, partial ocean view and not right on Ocean Drive, Might be quieter
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Im happy to hear that you had a good experience at the Congress Hotel. Thank you for your detailed review and next time your in Miami we hope that you choose the Congress Hotel as your home away from home. We are sure that your next stay at the Congress will not be good it will be GREAT!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.