We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A Good Experience in the heart of SOBE” 3 of 5 stars
Review of Congress Hotel South Beach

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added Congress Hotel South Beach to your Saves list
Congress Hotel South Beach
3.5 of 5 Hotel   |   1052 Ocean Drive, Miami Beach, FL 33139 (Formerly The Strand)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Deal
$15 Pool Bar Credit/Stay
Ranked #73 of 203 Hotels in Miami Beach
Maplewood, New Jersey
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
“A Good Experience in the heart of SOBE”
3 of 5 stars Reviewed January 1, 2013

We arrived in SOBE after Christmas on Dec 26. It was pretty packed with people. We booked a room with an ocean view and balcony. We got an ocean view but no balcony. The desk gave us a different room because I asked for something a bit quiter. Our room had a kitchenette, fully equipped,making for a very homey feeling. The rugs should be steamed cleaned, however, smelled like smoke and some stains, even though we were told it was a smoke free hotel.This hotel is right on Ocean Drive in the heart of party central, loud music and lots of loud party folks at night. The music goes well into the night. It was a bit hard to sleep well because of this, but we knew it would be loud. The bed was very comfortable. The couch pulled out as a futon for our 3rd person. The room could use a floor lamp and end table for extra comfort.The desk folks were nice to give us comp. breakfast vouchers for our stay, since Expedia did not include this in our booking. They had free champagne , apples and cookies in the lobby. Our room was in the next building , so we had to go outside to get to it. The pool is located in the main building where the lobby is located. NICE POOL GORGEOUS VIEWS! Housekeeping was not good at all however. We rarely had enough toiletries and towels. The front desk did however respond to our needs when called,including a stopped up sink. They really tried to accomodate us whenever possible, and they were really pleasant to work with. Overall I would recommend this, in walking distance to everything, restaurants right on Ocean Drive, easy access to public transportation and shops. And of course the beach right across the street, very nice! This hotel is a good place to stay if you want to be centrally located. As for the issues it presented, the management was very fair and very accomodating whenever possible. We had a great time in SOBE . Thanks to the staff, for making our stay as pleasant as possible.

Room Tip: Side rooms have balconies, partial ocean view and not right on Ocean Drive, Might be quieter
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eleonor C, Manager at Congress Hotel South Beach, responded to this review, January 10, 2013
Dear Gina,

Im happy to hear that you had a good experience at the Congress Hotel. Thank you for your detailed review and next time your in Miami we hope that you choose the Congress Hotel as your home away from home. We are sure that your next stay at the Congress will not be good it will be GREAT!

Sincerely,

Eleonor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

947 reviews from our community

Traveler rating
    365
    277
    126
    100
    79
See reviews for
100
370
45
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
New York City, New York
1 review
5 of 5 stars Reviewed December 28, 2012

Really exceptional service by South Beach's standards. Ask for Rafael at the front he will make sure you are well taken care of. Beach towels, chairs and anything else you need to have a relaxing vacation are provided.The front desk was also very accommodating. The rooms are awesome and definitely a great value. I'll continue to stay here whenever I am in Miami.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eleonor C, Front Office Manager at Congress Hotel South Beach, responded to this review, January 4, 2013
On behalf of the entire team at The Congress Hotel South Beach, we thank you for sharing the details of your recent visit to our hotel on TripAdvisor. At The Congress Hotel South Beach, we pride ourselves on our personalized service, and we are so glad that you were able to experience this first hand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 26, 2012 via mobile

First of all, the Jr suite is HUGE! Considering it is a property on Ocean Drive it is an amazing feature. There is no luxury there, but everything is new, the bedroom is packed with appliances and along with the longe it is a perfect meeting place for drinks w friends. The rooftop pool is also a great feature of this hotel. It offers great views and is perfect for sunsets. If I return to ocean drive I would easily book the Congress again as it delivered everything it promised.

Stayed November 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eleonor C, Front Office Manager at Congress Hotel South Beach, responded to this review, January 10, 2013
Dear Ernesto,

Thank you for your wonderful review! We are happy to hear that you enjoyed your stay at The Congress Hotel and cant wait until you visit us again... Feel free to contact me at eceballos@congresshotelsouthbeach.com next time you are planning to visit Miami so that I can give you the best accommodations possible.

Sincerely,

Eleonor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 20, 2012

We stayed Congress Hotel for 2 nights with a good price as per area hotels. Overall it was a good stay for us but with a bad service.

Checkin/Front Desk (Terrible): Checkin process was long; not that quick when I compare with my previous experiences. You're signing up a sheet with a lot of initials (kind of car rental), read carefully because front desk doesn't explain/ mention about written items, and it contains valet parking as well. They didn't explain any benefit (even hotel pool location). There is no (easy-pick) area map in front desk, I requested one and they searched about 5 minutes to find it.

Parking (Bad): They have $30/day valet parking. I asked near by park garages and front desk didn't reply instead offer me valet parking. I found four garages with a better price and pretty close to hotel, just google it before heading to the hotel.

Room (Very Good): I was expecting a small room, but our room was a large one with a kitchenette. It was facing to back, not ocean street, so we had no problem with noise level. Everything was clean including bathroom, towels and our bed. Sleep quality was good, but our mattress had no protector, it only had a thin sheet on top (so in the future they can come across bed-bug problems here).

Location (Great): Great location, just in front of beautiful South Beach. We didn't like many restaurants in the area. If you are a party person, it can be heaven for you. Also if you like deco art, you will live in it; it didn't make sense for us.

Pool (Poor): They charged a resort fee per person (like many hotels in the area). But we couldn't get service for it. There was no clean towel in the pool. It is hard to understand what they're charging resort fee for, I think it is kind of a tradition. Another customer requested a towel, and pool-bar personnel gave him used one in front of my eyes. Pool view is pretty good, you have south beach vista. Pool size is small (it is a roof-pool). They have a small pool bar and the personnel working there really needs a training.

Checkout (OK): Checkout process was quicker and easier than checkin. We didn't see any problem.

Room Tip: We stayed in R506, it was good and relatively quieter than others (I believe) because it is at the b...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eleonor C, Front Office Manager at Congress Hotel South Beach, responded to this review, January 10, 2013
Thank you for your review and I'm sorry to hear that our staff was not all that you expected. I hope next time you are in town you give The Congress Hotel another shot so that we can give you exceptional service you deserve.

Regards,

Eleonor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 20, 2012

This was our first visit to Miami, Florida. My family and I had an enjoyable stay. we found the hotel to be in a perfect location, with great views and Rafael was excellent: friendly, helpful, and always gave wonderful recommendations on activities, restaurants, places, directions, ... Thank you :)

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eleonor C, Manager at Congress Hotel South Beach, responded to this review, January 10, 2013
Rubstello, Thank you for your GREAT comments and we look forward to welcoming you and your family back to the Congress Hotel for many more nights to come as our honored guests. I will let Rafael know that your were happy with his customer service skills.

Thanks!

Eleonor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 19, 2012

My husband and I have stayed at higher end resorts in the past but I must admit that our stay here was truly enjoyable. Yes the music can be loud at night buy hey you're in South Beach so what do you expect?! Also, that is out of the hotel's control if the resto plays loud music at night. The girl at reception named Stephanie was so nice with us. Originally when we tried to check in she could not find our reservation which we had made through Expedia. She kindly offerred for us to use the hotel's phone to call Expedia and regulate the situation. Luckily it was Expedia's error who had put the reservation in my husband's name instead of mine! So in order to make us feel better about our initial scare with Expedia having not booked us properly or at all, Stephanie went out of her way to upgrade us to an ocean view fabulous room! We truly appreciated that kind gesture of her's along with a free bottle of champagne for our anniversary! The room was clean and really quite nice. Even upon checkout the girl Joanne was really nice and got us a taxi cab from a company she trusted despite the early hour of 4am. Overall the service was excellent thanks to these 2 gals! Even the hotel's beach-chair and towel service was fantastic! We will definitely go back to this hotel without hesitation! Joseph+Diana

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eleonor C, Front Office Manager at Congress Hotel South Beach, responded to this review, January 4, 2013
All of us at The Congress Hotel are happy that you enjoyed your stay so thoroughly! I will share your compliments with all of our staff. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Piscataway, New Jersey
2 reviews
5 of 5 stars Reviewed December 19, 2012 via mobile

I decided to take a mini getaway and found this hotel for $100 a night on Hotels.com. It was a great deal so I stayed for three nights. Since I worked at a hotel I know what to look for. Everything I needed was in the room. The junior suite was beautiful. I got a room all the way in the corner but I didn't mind. Next time I'll opt for the ocean view. The rooms are spacious, clean, the bath tub is sooo heavenly and the bed is like bliss. Housekeeping came every day to clean my room and the front desk service was great. The bellman Brian was so gracious and helpful. I think if you're looking to stay somewhere nice and in the middle of the action this is the hotel for you. It's gets a bit loud but hey it's SoBe! Resort fees aren't much but make sure you have a card on hold for your incidental fees. Other than that you'll have a grand time. Don't pay attention to the negative reviews, they seem to blow things way outta proportion. Trust me I know. I had to work at these type of hotels before lol oh and the rooftop pool has the best scenery especially if you wanna take pics!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Congress Hotel South Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Congress Hotel South Beach

Address: 1052 Ocean Drive, Miami Beach, FL 33139 (Formerly The Strand)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Business Hotel in Miami Beach
#55 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Congress Hotel South Beach 3.5*
Number of rooms: 70
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Hotels.com, BookIt.com, TripOnline SA, getaroom.com, Despegar.com, Expedia and Tingo so you can book your Congress Hotel South Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Strand Ocean Drive Hotel
Strand Ocean Drive Miami Beach

Owners: What's your side of the story?

If you own or manage Congress Hotel South Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.