Stayed here for 1 night back at the beginning of december. First impression was good, great bellboy who is extremely helpful. Got to reception and this is what let's the hotel down. Receptionist really couldn't care, actually quite rude. Got there at midday and told couldn't check in to room until 4pm. The resort tax is a complete joke! Apparently this covers a glass of bubbly (we were never offered this!), use of loungers on the beach (great when u can't check in til 4 and then have to check out by 11) and apparently use of wifi. The wifi didn't work once in our room and when advising the hotel they advised would get maintenance on it. I enquired again about this when checking out and was told "no problem". Also, when checking out, I went to pay the cash for the valet parking and rip off resort tax to be told they had already taken it off of my card. I found this extremely annoying since I had the cash ready and hadn't authorised them to use my card for this. Rooms were spacious, however, bed linen filthy and had to ring down for extra sheets as there was blood on the ones we were given. No furniture on the balcony, water came through brown, bathroom doors didn't shut and tears in the carpets. All in all, I wouldn't recommend this hotel, pay the extra 20 dollars and go to a more upmarket hotel. As I work in the travel industry in the uk, I certainly won't be promoting this hotel to future clients.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you sincerely for taking the time to provide feedback regarding your recent stay at the Congress Hotel. It is disappointing for us to hear that your overall experience was not to your satisfaction. Our entire team strives to provide a most memorable time for all of our guests, and we truly apologize as this was not achieved for you. If you can kindly reach out to us, we would appreciate an opportunity to offer a solution and earn back your loyalty in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.