MAKE SURE YOU KNOW THE DAILY RESORT FEES ARE DAILY AND PER PERSON STAYING IN THE ROOM WHICH IS NOT CLEAR WHEN YOUR SIGNING FOR THE DAILY RESORT FEE CHARGE. I SPENT AN EXTRA $180 APPART FROM HOTEL ROOM CAHRGE. This hotel is in a great location, staff was 50/50 some where very helpful and others specially the women could care less. On our first day everything was fine but the next it would go down hill. As someone mentioned before Our room was also NOT cleaned which we thought we would wait until the evening to ask if they cleaned the rooms on a daily basis or not. Well since they didn't clean the room we also did not have clean towels and had to reuse the ones from the night before. I asked one of the guys that worked there about the room cleaning and he called the maintenance people right away. They cleaned the room within a few hours. I mentioned this when checking out and asked if could maybe give me a discount on the daily resort fee for that day they charged and they said the RESORT fees had nothing to do with the cleaning of the rooms and that they owe me nothing to because they cleaned my room that same late EVENING AFTER I had asked if they could please do so. I have never Asked and don't believe any customer should ask for the room to be clean and towels changed. At that point I didn't want to argue with the short lady with the curly hair who seemed to be part of management who overheard what was going on and asked "SO WHAT DO YOU WANT US TO DO"? I was appalled by the lack of professionalism, if this person has a degree in the business field she should be fired. I WILL NOT BE STAYING HERE AGAIN AND HOPE THIS HELPS PEOPLE BOTH VISITORS AND HIGHER MANAGEMENT TO IMPROVE THE LEVEL OF SERVICE THIS PLACE CAN OFFER IN A GREAT LOCATION. With the right management this little place has so much potential for all age groups both young and old I hope they make quick changes before they have to face bigger consequences of a failing business.Feel free to contact me by email if you have any questions.
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- Also Known As:
- Strand Ocean Drive Hotel
- Strand Ocean Drive Miami Beach