My friends room didn't even have a room darkening blind and they were facing the parking garage with lights shining into the room all night. They asked for a blind and were told they would send someone up. one of the stayed in the room for over a hour(beach time wasted) and nobody came. She stopped by the front desk four times and they assured her it would be taken care of. By late afternoon it still hadn't been taken care of so she asked to be moved to a new room. They told her someone was on the way to put the shade. When we were ready for bed she stopped in again and they told her sorry but they had been unable to get to it, she asked for another room and they said they didn't have one. She said she would be leaving a bad review on tripadviser, they said they were sorry to here that. By the time we reached our rooms the bellboy( the only good employee) had come up to tell them that there was another room available and he would help them move. by this time they were angry and tired so they decided not to pack everything up and move. The bellboy felt very bad for them and tried to make it up to them by giving them champagne. So even though I gave the service a terrible rate this young man was excellent, if only all the employees were like him.
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- Also Known As:
- Strand Ocean Drive Hotel
- Strand Ocean Drive Miami Beach