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“Superb Stay” 5 of 5 stars
Review of Congress Hotel South Beach

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Congress Hotel South Beach
3.5 of 5 Hotel   |   1052 Ocean Drive, Miami Beach, FL 33139 (Formerly The Strand)   |  
Hotel website
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Hotel amenities
Special Deal
$15 Pool Bar Credit/Stay
Ranked #71 of 201 Hotels in Miami Beach
Chicago
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Superb Stay”
5 of 5 stars Reviewed November 16, 2012

This hotel was in a great location. The beach was in walking distance and there were great restaurants really close. My room was extremely comfortable and modern. The staff was wonderful! They were always polite and eager to help their guests. Stephanie the Front Desk Clerk was truly the greatest! She welcomed us from the time we stepped into this hotel. I will definitely be back!!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy R, General Manager at Congress Hotel South Beach, responded to this review, November 17, 2012
Dear Guest,
Thank you for your superb review on our hotel and staff! I'm happy to hear that you had a great time while staying at The COngress Hotel. We've been working hard to make sure guests have a fantastic stay and it sounds like we are succeeding!
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933 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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Honolulu, Hawaii
Top Contributor
52 reviews 52 reviews
49 hotel reviews
Reviews in 29 cities Reviews in 29 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed November 13, 2012

If location is everything, this hotel would be a "5" as it sits right in the center of South Beach, however, while it is recommended, it is not for everybody. In addition to its location, the positives include a very attentive staff, modern art deco surroundings and above average size rooms complete with a full size fridge, dual burner cook-top range, dishwasher and microwave. The negatives were a very tiny 23 in LCD TV, no desk (although there is a pull out table in the kitchen but no chairs!), uncomfortable furniture, and a lot of noise on my second floor room located farthest from the ocean and the South Beach Strip. Parking is steep (typical for South Beach) at $25/day for self-park and $34/day for valet, so save some money and park in the public garage less than 3 blocks away for just $20/weekday and $15/weekend day. For just $79/night on Hotwire (plus the $12.50/day dreaded resort fee) this is a very reasonably priced hip modern chic place to stay with a great staff and good location, but still falls short in a couple important respects. For a party or romantic weekend, it would be a fine choice; for anyone else, there are better choices.

Room Tip: If you have to put up with the noise anyway, try to get ocean view!
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy R, General Manager at Congress Hotel South Beach, responded to this review, November 17, 2012
Dear Guest, I'm sorry to read about your experience at the property, I would urge you to reach out to me via email (nrednor@congresshotelsouthbeach.com) or via phone 305-534-6820 to speak in detail about your stay. We will be working on improving our rooms and functionality all through next year. South Beach is very much part of the nightlife scene and people are out at all times of the night so noise is something that is hard to avoid. We take great pride in our hotel and the service we provide our guests and hope you will give us a chance to make it up to you on a future stay.

Kind Regards,
Nancy
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Philadelphia, Pennsylvania
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 11, 2012

Good hotel. At first they didnt give us a room with a balcony or in the main building. But I asked can I be changed to a room with a balcony. She changed our room to 502 in the main building a 1 bedroom suite the best room by far. The room was oceanfront with a wrap around balcony. From our balcony we can see the ocean and get to watch all the action on Ocean Drive. Thank you so much. You really made our vacation memorable. We had a 5 month old baby so of course we didnt get to party but no worries with our room we never felt left out the action. We didnt hear a lot of noise so perfect for a baby to sleep. Pool was one floor up amazing view but our room had the same view as the pool so you can imagine how lucky we were. Pool was small but nice and it felt heated so definate plus wish we had used it more but it rained a lot.Pool was only one towel left to when we got up there. They did have umbrellas over some chairs at the pool and nice lounge areas and good music playing. The kitchen was great cooked all our meals.No oven or can opener.Elevators were quick.Only negatives breakfast want included like their website stated also resort fee sucks it included beach chairs and towels.Tub was dirty but maid came and cleaned it up in a flash.Umbrella you had to pay a extra 15 dollars dollars. Too much seaweed in the ocean yuck. Staff were nice.Thanks for making our stay memorable.

Room Tip: ask for room 502 main building best wrap around balcony and view. Entrance between the restaurants I...
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy R, General Manager at Congress Hotel South Beach, responded to this review, November 12, 2012
Thank you for recently being our guest and taking the time to review us!

I'm very happy to see that you enjoyed your stay with us. Our staff was happy to help you with all of your needs and make certain that you had a memorable experience.
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Oslo
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 8, 2012

Stayed there for two nights with my fiance, booked a junior suite with a balcony and a partial ocean view. Very pretty building! We had to change the room due to missing blinds, and after we got another room everything was perfect! Very spacious fresh room, excellent service, and the location is unbeatable, right by the beach. You get free sunbeds on the beach, but you will have to pay USD 15 for an umbrella. Very good choice for your continental breakfast is also included. NB: the restaurant on the 1st floor gets rather noisy at night, be aware of this in case you want the ocean front view. Our balconies were perfect, even they were on the side. The pool area on the roof is very good for taking the sunrise photos.

Room Tip: Ask if all the blinds are intact
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy R, General Manager at Congress Hotel South Beach, responded to this review, November 10, 2012
Thank You so much for your review! All of us here at The Congress Hotel have a great time taking care of our guests and making sure they have a wonderful hotel experience. We are also happy that you were able to take advantage of our prime location here in South Beach - it really makes it so easy to relax, party, explore, and enjoy yourself with ease! Thanks for staying with us, and we hope to see you again soon!
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Santo Domingo, Distrito Nacional, Dominican Republic
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 7, 2012

well.. my opinion is close to the beach, good service, good location.
has a restaurant on the first floor and roof outdoor.
you find many attractions, the beach is across the street, excellent customer service,

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy R, General Manager at Congress Hotel South Beach, responded to this review, November 13, 2012
Perfect! Thank you so much for your short and sweet review! We are all smiles that you had a wonderful stay. Thanks again, and we hope to welcome you back again soon!
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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 5, 2012

I was really looking forward to my stay in South Beach and booked the Congress for location, size of room available and affordability.

The hotel is listed as five star luxury - well, its really tatty, and could do with a facelift. There was mould all over the bathroom, hadnt been cleaned properly and the lift insurance is out of date. |The walls are paper thin, sdd to that the doors dont fit properly and so really noisy.

Unless you want to party all night - dont bother staying there! the noise from the bars goes on until at least 2 am and then at 7 am they start clearing up and boy is it noisy!

The hotel doesnt offer any decent room service - greasy burgers and pizzas only, cash or card only - and if you use the pool bar its cash only, you cant charge anything to the room. The 'restaurant' is downstairs and seems to be worked on a partnership basis. The hotel doesnt offer breakfast - we pushed for it as it was listed on my booking they reluctantly gave me vouchers to the value of $5.75 per day but I couldnt use it as they didnt open til late and I had to get away to the office.......... The bedlinen and towels are really thin and need replacing - all in all it was very disappointing.

However the staff were very friendly.

Room Tip: If you want to use the pool, make sure you stay in that building - otherwise you have to walk up the...
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy R, General Manager at Congress Hotel South Beach, responded to this review, November 12, 2012
Our most sincere apologies for the discrepancies you have experienced during your stay with us. We take great pride in our hotel and the service we provide our guests and hope you will give us a chance to make it up to you on a future stay. We will be working on improving our rooms and functionality all through next year. We do address all guest noise complaints directly with Miami Beach Code Compliance, who in turn issue written warnings to the establishment in question and have the authority to close it down temporarily if they do not comply. Unfortunately, since we do not own or operate the restaurants, we do not have direct control over how loud the music is played, but we do our best to keep our guests comfortable and happy.
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1 review
5 of 5 stars Reviewed November 4, 2012 via mobile

Came down to south beach a few weeks ago just for the weekend. My friends & I had seen a lot of good reviews about the congress hotel so we decided to go by that. And boy are we glad we did. We had an amazing that! The view from our room was perfect, the weather was awesome, & the best part everything is walking distance. The front desk staff were really nice & not one time did i see any of the girls snappy or rude. always smiling. We received a complimentary drink at check in which started our night off. Although we didn't really enjoy the pool, it is located on the rooftop and has a great view as well. I definitely recommend this hotel to all my friends & family.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy R, General Manager at Congress Hotel South Beach, responded to this review, November 5, 2012
Thank you so much for your review. I'm happy to hear that you had a great stay with us! We've been working hard to make sure guests have a fantastic stay and it sounds like we are succeeding!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Congress Hotel South Beach

Address: 1052 Ocean Drive, Miami Beach, FL 33139 (Formerly The Strand)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( Wi-Fi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#45 Business Hotel in Miami Beach
#54 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Congress Hotel South Beach 3.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Strand Ocean Drive Hotel
Strand Ocean Drive Miami Beach

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