I was really looking forward to my stay in South Beach and booked the Congress for location, size of room available and affordability.
The hotel is listed as five star luxury - well, its really tatty, and could do with a facelift. There was mould all over the bathroom, hadnt been cleaned properly and the lift insurance is out of date. |The walls are paper thin, sdd to that the doors dont fit properly and so really noisy.
Unless you want to party all night - dont bother staying there! the noise from the bars goes on until at least 2 am and then at 7 am they start clearing up and boy is it noisy!
The hotel doesnt offer any decent room service - greasy burgers and pizzas only, cash or card only - and if you use the pool bar its cash only, you cant charge anything to the room. The 'restaurant' is downstairs and seems to be worked on a partnership basis. The hotel doesnt offer breakfast - we pushed for it as it was listed on my booking they reluctantly gave me vouchers to the value of $5.75 per day but I couldnt use it as they didnt open til late and I had to get away to the office.......... The bedlinen and towels are really thin and need replacing - all in all it was very disappointing.
However the staff were very friendly.
If you want to use the pool, make sure you stay in that building - otherwise you have to walk up the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Our most sincere apologies for the discrepancies you have experienced during your stay with us. We take great pride in our hotel and the service we provide our guests and hope you will give us a chance to make it up to you on a future stay. We will be working on improving our rooms and functionality all through next year. We do address all guest noise complaints directly with Miami Beach Code Compliance, who in turn issue written warnings to the establishment in question and have the authority to close it down temporarily if they do not comply. Unfortunately, since we do not own or operate the restaurants, we do not have direct control over how loud the music is played, but we do our best to keep our guests comfortable and happy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.