I was really looking forward to my stay in South Beach and booked the Congress for location, size of room available and affordability.
The hotel is listed as five star luxury - well, its really tatty, and could do with a facelift. There was mould all over the bathroom, hadnt been cleaned properly and the lift insurance is out of date. |The walls are paper thin, sdd to that the doors dont fit properly and so really noisy.
Unless you want to party all night - dont bother staying there! the noise from the bars goes on until at least 2 am and then at 7 am they start clearing up and boy is it noisy!
The hotel doesnt offer any decent room service - greasy burgers and pizzas only, cash or card only - and if you use the pool bar its cash only, you cant charge anything to the room. The 'restaurant' is downstairs and seems to be worked on a partnership basis. The hotel doesnt offer breakfast - we pushed for it as it was listed on my booking they reluctantly gave me vouchers to the value of $5.75 per day but I couldnt use it as they didnt open til late and I had to get away to the office.......... The bedlinen and towels are really thin and need replacing - all in all it was very disappointing.
However the staff were very friendly.
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- Also Known As:
- Strand Ocean Drive Hotel
- Strand Ocean Drive Miami Beach