We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not the Ritz Carlton I expected” 1 of 5 stars
Review of Di Lido Beach Hotel

Di Lido Beach Hotel
We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Miami Beach
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Di Lido Beach Hotel
You added Di Lido Beach Hotel to your Saves list
3.5 of 5 Hotel   |   1669 Collins Avenue, Miami Beach, FL (City Center)   |  
Hotel amenities
Ranked #133 of 207 Hotels in Miami Beach
new york
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Not the Ritz Carlton I expected”
1 of 5 stars Reviewed April 18, 2012

I selected your hotel for its location, my past successful stays with the Ritz, and my new status as a Ritz Gold member.
1 - Our initial engagement with the hotel started off on the way to the hotel from the airport at 1045am. The operator was very nice but transferred us into the voice mail of a front desk agent. On our call back to speak with a live person we went to voice mail again. Our third attempt finally succeeded. The front desk was polite but had no record of my call and was surprisingly not helpful to accommodate after a long trip to visit. We decamped for lunch and came back to a new front desk agent at 1:30pm who was able to deliver the room for my in-laws. Our 2 rooms would not be ready until closer to 4pm.
2 – Room #1 - Thankfully at 3:30 the room was delivered and we gratefully moved our luggage our new rooms 912 and 914. The City view was unfortunately marred by a large horizontal concrete decorative element which blocked our view. The bigger issue was the carpet under the window which had several large nails sticking out from beneath the carpet. A front desk manager was called and after viewing the situation she promptly agreed to move us.
3 – Room #2 - Shortly thereafter we were moved to a new set of rooms which were not connecting. With 3 young daughters this was a non-starter. So we called back.
4 – Room #3 - Just before 530 we were finally moved to rooms 517 and 519. A wonderful view of a wall outside of our room but thankfully connecting rooms.
Other general feedback:
5 - As an aside I suggest you inspect the threadbare carpet on the way into room 517 and the dirty window coverings in room 519.
6 - Every evening the housekeeping would arrive for turn down service as we were planning to go out for dinner between 5pm and 6:3opm. The first night we asked for the housekeeper to return in 30 minutes her manager came running over and explained that she did not speak English and said they would be back. Shockingly no-one returned. The following evenings we had the same knocks and the same lost in translation moments (albeit without a translation as there was no supervisor) so we knew to call.
7 - On top of everything the Valet crew took change out of the cup holder of the car.

  • Stayed April 2012, traveled with family
    • 1 of 5 stars
    • 5 of 5 stars
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
    • 1 of 5 stars
    • 1 of 5 stars
6 Thank robertnewyork1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

8 reviews from our community

Traveler rating
Traveler type
Time of year
  • More
mm/dd/yyyy mm/dd/yyyy
Show Prices
Hotels you might also like...
Travelers also viewed these Miami Beach hotels
City Center
The Ritz-Carlton, South Beach
The Ritz-Carlton, South Beach
#35 of 207 in Miami Beach
4.0 of 5 stars 2,071 reviews
#52 of 207 in Miami Beach
4.0 of 5 stars 1,556 reviews
SLS South Beach
#33 of 207 in Miami Beach
4.5 of 5 stars 1,473 reviews
Show Prices
Show Prices
Show Prices
Loews Miami Beach Hotel
#50 of 207 in Miami Beach
4.0 of 5 stars 4,848 reviews
National Hotel Miami Beach
#78 of 207 in Miami Beach
4.0 of 5 stars 571 reviews
Show Prices
Show Prices
Show Prices

Been to Di Lido Beach Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Di Lido Beach Hotel

Address: 1669 Collins Avenue, Miami Beach, FL
Location: United States > Florida > Miami Beach > City Center
Swimming Pool
Hotel Style:
Ranked #133 of 207 Hotels in Miami Beach
Hotel Class:3.5 star — Di Lido Beach Hotel 3.5*
Number of rooms: 334

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing