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“If this is a boutique hotel I am Tin-Tin” 1 of 5 stars
Review of The Garden Hotel South Beach

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The Garden Hotel South Beach
3.0 of 5 Resort   |   1050 Washington Avenue, Miami Beach, FL 33139-5018 (Formerly Wyndham Garden Hotel Miami South Beach)   |  
Hotel amenities
Ranked #107 of 201 hotels in Miami Beach
Newcastle upon Tyne, United Kingdom
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
“If this is a boutique hotel I am Tin-Tin”
1 of 5 stars Reviewed May 7, 2013

The Garden bills itself as 'Miami's newest boutique hotel'. If that is the case, I am calling my old Land Rover 'Britain's newest Range Rover'. The result will be the same. I will still be driving an old Land Rover and the Garden will still be a crap hotel.

A boutique hotel takes on the big boys by offering excellent service, style and service. Sadly, The Garden fails on all three.

Nice facade in a Miami art deco mode, and they have slapped some lime green paint around the place but the public areas are grubby and I killed a two inch roach in our room. See the pic.

When I took the roach to the front desk the manager swiped it into a bin then vanished into his office. Ten minutes later he emerged and said he would have our room fumigated. I told him it was midnight so he could do it in the morning and clean the detritus under the bed where the roach had made his home. He went back into his office without a word.

There is no parking and the parking place they direct you to costs $40 a day.

When we booked in I asked if we could swap to a room with a refrigerator and was told there were only two rooms on the property with a fridge. With the temp outside at 80+. None of the rooms have a safe. Our room had a TV. It was stuck on CNN. When I phoned down a nice chap turned up and said he had fixed the TV. In fact he had moved it from CNN to a kids cartoon program where it stayed for the remainder of our stay.

The owners of this dive have two ways to go.

1) Book into a proper boutique hotel and see how it is done.
2) Keep on raking in the cash.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gardenhotelmiami, General Manager at The Garden Hotel South Beach, responded to this review, May 10, 2013
Dear Guest,
Thank you for your review. Although it fails to mention a few facts about your stay I wanted to take the time to acknowledge your efforts in writing what I find to be a very creative way of reviewing a property. Your analogies were interesting and got your point across. After multiple discussions with our team, specially with the ones you had interactions with, we concluded that throughout your stay from beginning to end we did all we could to accommodate you and provide you with great service, the best we could provide. In the beginning of your stay you mentioned to our front desk agent that you were a "hotel reviewer but not on business", the intention behind that statement may not have been acknowledged by my team and that may have disappointed you, we apologize if it did. During the evening you reported an issue in your room which was handled by my team by awarding you an immediate upgrade to a suite which you accepted gladly. In the end of your stay you mentioned finding an insect in your room and the only thing I can mention about this is, that we run this property with the highest standards of cleaning and upkeep to the point of having multiple binders which show our fumigation schedules for each room and maintenance reviews to make sure our guests never have to face a situation like the one you mention. Your pictures are very graphic and we thank you for them because this will help us address the issue you have brought up.
In the end, I would personally like invite you to please share with me the next time you may be in the South Beach area, allow me to meet you and guide you around our property. Let us discuss a future visit to our hotel so you can see that what you lived may have been an isolated incident.
Once again thank you for your time.
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204 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Bronxville, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 7, 2013 via mobile

I loved the clean rooms. The service was great and the Complementary breakfast was good as well. I would stay here again on my next trip to Miami Beach. It's three blocks from wet willies and two blocks from the beach. All the fun on the main strip is right there and on the block of the hotel. There fresh green apples available and I love me some green apples. The pool was very clean to play in as well. The staff was very helpful with directions on getting around south beach.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gardenhotelmiami, General Manager at The Garden Hotel South Beach, responded to this review, May 10, 2013
Thank you so much for acknowledging our efforts and of course for taking the time to write this wonderful review. We do our very best to provide our guests with the best accommodations at a bargain price. We appreciate your time and hope to see you once again in the future!
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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

Just to start off, I'm probably giving this place 5 stars because the night before I checked in I was staying at a terrible vacation rental with roaches and could not sleep. So just the fact that this place is clean made me overjoyed. Ok now the review: Very friendly staff and nice decor. There is a fenced in courtyard with a pool, tables, and a restaurant that has great breakfast. When you check in they give you a voucher for continental breakfast (7am-11am) which is a muffin and some yogurt, but for $4 more you can upgrade to the buffet which has pancakes, french toast, eggs, bacon, sausage, fruit, juices, bagels, toast, potatoes. It was all quite yummy and $4 is not bad at all. This courtyard is great for lounging and is very BYOB friendly. You are your group can have a nice spontaneous gathering here. The rooms are small but every south beach hotel has small rooms. The rooms are clean and bright. The TV worked fine. No fridge or microwave, but we knew that going in. Plenty of towels and maid service did a good job of replacing everything while we were out. The room is quiet at night. My only tiny complaint would be that the windows don't open so it can get quite humid in the room. The A/C worked fine and even though the sound was noticeable, it didn't bother us. The bed was very comfortable and there were extra blanket and pillow in the closet (we took the blanket to the beach). I'm not sure what the other rooms look like or if they have suites. The rooms size is good for 2 people only. No couch in the room. I would definitely stay here again. There are some very overpriced places on south beach, but I think this one is actually worth the money.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gardenhotelmiami, General Manager at The Garden Hotel South Beach, responded to this review, May 9, 2013
Such a wonderful review!
Thank you so much for taking the time to review our hotel. Our employees appreciate our guest comments and take to heart every great review. It inspires them to keep on doing a great job. Please let us know the next time you come back... we would love to treat you and a companion to a cup of complimentary coffee in our Catch 10 Restaurant!

Take care!
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Laconia, NH
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 6, 2013

We recently spend one night at the Garden Hotel. The location is terrific, just a short walk from ocean drive, but far enough that noise wasn't a factor when trying to sleep. The front desk staff was fantastic. We arrived 3 hours early and they allowed us to check into our room right away. They also held our bags the next morning until we were ready to leave. Beach towels are provided, and you can check out as many as you want. The grounds are nice and spacious, spanning the entire block. There were a few families swimming in the pool and plenty of places outside to sit down relax in the sun. The biggest negative for me was that the building we stayed in (the farthest from reception - the one with the small gym) had a strong odor of mold/sewage, so walking up the stairs and down the hall was a bit icky. However, our actual room had NO odor whatsoever. The room was as clean as could be, and although small, had a place for luggage, plenty of room to hang clothes, a comfy chair for sitting and a nice big desk to place belongings. The bathroom was modern and we had plenty of hot water. The Kleenex holder was badly cracked which made it look bit shabby, but that's a very minor detail. If you ask my husband, he'll say the biggest drawback was parking. The two public lots the hotel recommended were full so he had to circle around for over an hour to find a place to park. We would have welcomed valet service and would have been happy to pay extra for it. So, although our experience wasn't perfect, it was definitely good enough, and if we return to South Beach, we would certainly stay at The Garden Hotel again. For the price, the Garden is GREAT!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gardenhotelmiami, General Manager at The Garden Hotel South Beach, responded to this review, May 7, 2013
My colleagues all say: OMG Thank you!
Your comments were great about our property and we appreciate absolutely everything you said (positive and negative). We will make all of the corrections you suggested and will make sure the Kleenex holder gets fixed. Parking is an issue allover Miami Beach but we will soon be adding valet service so expect it to be there for you when you come back to see us ok?

Again thank you so much for taking the time to write this great review!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 2, 2013

Everyone is very nice and friendly always ready to hep you with any of your needs with a smile on their faces and a lot of patience...I would advise everyone to come with a perfect combination of fun and not to expensive! Giuliana is the best one there always ready to take care of you and she also makes wonderful espressos:) restaurant staff amazing and very cute!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gardenhotelmiami, General Manager at The Garden Hotel South Beach, responded to this review, May 3, 2013
Thank you so much for your comments! We appreciate all of your great feedback and most of all how you recognized our employees, their efforts, personality and talents are what we brag about to everyone! THANK YOU!
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Newcastle-under-Lyme, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 30, 2013

This hotel could not be in a better location. So close to Ocean Drive and the beach with all the bars and entertainment! There is a great little diner over the road where we had breakfast each morning (will smith shot his music video there)
The hotel itself is ok. The rooms are quiet small not much room to lay your cases down etc.
The bathroom was also small with no shelfs to put toiletries on. We had to turn the A.C off at night as it was sooo noisy!
We didnt really have much to do with the hotel staff as everything is litterally on your door step so didnt need to ask anything.
This hotel has so much potenial. It is in a great location but just lacks abit of niceness for example (painting the rooms or adding new curtains) to make it so much better
If i was to visit miami again i would be stopping at this hotel purely for its great location

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gardenhotelmiami, General Manager at The Garden Hotel South Beach, responded to this review, May 1, 2013
Thank you for taking the time to review our hotel. We appreciate all of your comments!
You are so right when you say that everything is about location, location, location... We have started a great project with this property and we're doing everything gradually to make sure we deliver a much better experience everyday. I'm so glad you shared both the good and the not so good aspects of our hotel. We will work on the "not so good" aspects and we promise that next time you visit our hotel you will have a completely different experience. Thank you again for your time and effort when typing your comments. We love how our guests interact with us!
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Cleveland, Ohio
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 29, 2013

The hotel was "modern quaint", aka bright beachy colors and unpretentious rooms (at least the basic room). It was comfortable for two people. The hotel was a couple blocks from Ocean Drive and the beach, which was perfect for us. My husband reports the workout room was small but functional. Also, the "free" breakfast was a little sad, but one could upgrade to the buffet for a few dollars more (worth it). The front desk was helpful and the elevator is a ride in itself (think old NY hotels).

Room Tip: We got a good deal on Priceline.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gardenhotelmiami, General Manager at The Garden Hotel South Beach, responded to this review, April 30, 2013
Dear guest,
I loved your review. Our elevator is a "NY type elevator" you found exactly the right way to put it!
Our property is making changes for the better and with the help of our guests and their comments (your comments) we really feel that we can stay touch with the product our guests want to enjoy when they stay with us. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Garden Hotel South Beach

Address: 1050 Washington Avenue, Miami Beach, FL 33139-5018 (Formerly Wyndham Garden Hotel Miami South Beach)
Location: United States > Florida > Miami Beach
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Best Value Hotel in Miami Beach
#12 Top resorts Hotel in Miami Beach
#76 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Garden Hotel South Beach 3*
Official Description (provided by the hotel):
Our boutique hotel in Miami Beach is designed as an oasis for travelers who desire an escape from the common hotel, yet still value traditional services and hospitality. With a fresh, innovative appearance, well-appointed rooms and a casually-sophisticated atmosphere, our South Beach hotel can transform your trip into a time of inspiration and renewal. Vacationers looking for lodging in South Beach can appreciate our hotel's ideal location within walking distance of the beach, the Bass Museum, beautiful Art Deco homes and Ocean Drive's many famous attractions. Upscale fashion boutiques are at your fingertips when you stay here, with the Lincoln Road Mall and Collins Avenue shopping district less than a mile from the hotel. Our Miami Beach accommodations also offer quick access to the Port of Miami, where cruise ships dock for boarding. For the very best in Miami Beach accommodations, choose the The Garden Hotel South Beach. ... more   less 
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Also Known As:
Bel Aire South Beach Miami
Bel Aire South Beach Hotel

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