Let me start by saying the wellness concept of this property is truly what makes it unique and special, hence why we chose The Carillon as our hotel choice for our "staycation". I had read about the spa and amazing services they offer and as a person that has been to many and looks for great spas to relax in, we were very excited to see the amenities this property had to offer.
Booking our stay and everyone that helped us through the process were very friendly and prompt to help with every question and request I had. Check in was great, the staff that greeted us at the spa was lovely. We went for our massages and treatments which were incredible and then decided to go to the treatment rooms so we could try them all and really experience these rooms the way they are supposed to be experienced.
The majority of the staff was very rude. Following us to clean up after us while making faces, comments and cleaning as if aggravated the floor got wet from the shower to the steam room.... After my massage I was feeling extremely relaxed and decided to go from the shower to the steam room, I was so relaxed, I forgot to close the door behind me. To my surprise, before I even had the chance to sit down, one of the ladies, came in and yelled at me because I could not leave the door open. This same type of experience happened with the same person. She was extremely rude and made it very uncomfortable not only for myself but the person I was with also. Every time we left a room, she or one of her colleagues were waiting as if watching our every move. Needless to say, the experience was NOT extremely relaxing. These ladies need to understand that like them, some of us are hard workers and we also love a day to relax and unwind and we appreciate no attitudes and chit chatty conversations about their lives be kept in the privacy of their stations or during break times, not when I am trying to relax myself after a long week.
Other than this, the room was great, the restaurant was incredible, restaurant staff was on point, very attentive. The food was amazing and I loved all of the healthy options. It is so great to go to a property that has many food options that are organic/grass fed & healthy. We definitely loved this about the property and like I mentioned, all restaurant staff, waiters, bartender, even the manager came to speak with us! They were absolutely fabulous, just need to work on your spa staff for sure!