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“High Highs, but Low Lows” 3 of 5 stars
Review of Canyon Ranch Hotel & Spa Miami Beach

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Canyon Ranch Hotel & Spa Miami Beach
5.0 of 5 Resort   |   6801 Collins Avenue, Miami Beach, FL 33141   |  
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Midweek Breather
Ranked #8 of 203 Hotels in Miami Beach
Northern Virginia
Top Contributor
316 reviews 316 reviews
89 hotel reviews
Reviews in 96 cities Reviews in 96 cities
217 helpful votes 217 helpful votes
“High Highs, but Low Lows”
3 of 5 stars Reviewed January 28, 2013

We have stayed at Canyon Ranch properties for well over 20 years, principally in Tucson, but in Lenox and Miami, as well. The Tucson ranch is a well-oiled machine. Miami, unfortunately, seems to have thrown a bearing here and there.

No major complaints about the room, food, or facilities. Yes, the location is in a transitional area that mixes a nice new Publix market across the street with the typical MIami tacky, decaying buildings. Canyon Ranch is a rehab of a prior building, the Carillon, so it will be limited somewhat by the existing building structure. But, as I said, we had no real issues there.

The problem we encountered was purely a management issue. We had originally reserved the last night of a Miami conference trip through Leading Hotels of the World, of which Cyn Ranch is a member. The LHW rate is mid-$500s, and should come with LHW amenities, upgrade, breakfast, etc. Unfortunately, our conference hotel, the Biltmore in Coral Gables (see review) was so loud from multiple weddings, that we had to flee, so we called Canyon Ranch to see if we could get in a night early.

To their credit, they accommodated us. The downside was that they put the full stay at the rack rate of nearly $800/night. It's cheesy enough to ask for the full resort rate for someone cheking in at 11 pm (i.e., who won't be using the resort facilities that day), particularly when you can see from the reservation for the following night that they have booked through the LHW and should have a special rate, but to reprice the existing reservation at full rate takes the cake.

When the bill arrived the final morning, my wife (the LHW member) contacted the desk to get it fixed. They reduced one night to the LHW rate, and credited back the associated occupancy tax, as well. After breakfast, while checking out, my wife noticed that they had charged for the free breakfast, so she asked to have that adjusted off the bill, too. What she didn't notice was that the room rate adjustment had been changed to a miscellaneous "hotel credit," which meant that the occupancy tax credit disappeared.

She called Cyn Ranch from the airport to get that credit reposted, and was told that she had a chance to review the bill at checkout and should have said something then. Then the manager hung up. Nice touch! Overcharge the guest and see if they'll catch it?

Needless to say, we will be disputing the charge through American Express if the credit is not processed. But when did staying in a resort hotel become a game of "hide the pea" to see if you can catch where the charges have been buried?

New management would be a good start toward a path to improvement. Until then, we'll stay elsewhere.

Room Tip: Rooms with balconies will get you more fresh air. The non-balcony rooms have windows that only open...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe P, Director of Sales & Marketing at Canyon Ranch Hotel & Spa Miami Beach, responded to this review, January 31, 2013
Dear Guest,

Thank you for sharing your experience and for your loyalty to Canyon Ranch & the Leading Hotels of the World. On behalf of our management team, I would like to apologize for the inconvenience caused during your last stay and can assure you that all necessary steps have already been taken to solve this type of issues. I am glad that all other aspects of the property met with your expectations and we sincerely hope that we will have a chance to welcome you again and make sure that you will enjoy this time the real Canyon Ranch experience in line with your level of expectations. I would be happy to personally assist you if this would be the case.

Healthy regards.

Philippe Parodi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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588 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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English first
Dayton, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 23, 2013

Just spent 3 beautiful days at Canyon Ranch Hotel & Spa in Miami Beach. Even though the weather was pretty lousy, the Ranch made our trip something really special. The exercise classes offered throughout the day were amazing. Such great classes and some really great instructors: Meredith, Jeff, and Adam definitely come to mind! Jeff did an absolutely amazing job at the Rock Wall!! Adam's Weight Circuit Class was great and Meredith's 20-10 Fierce class got the day started with a good sweat!! The Aquavana Spa was absolutely amazing. Not only is the facility awesome but the ladies that work there are unbelievable. They are constantly there making sure you have everything you need at all times: water, extra towel, shaving lotion and on and on and on! Also, the room was beautiful and housekeeping did an amazing job keeping it clean at all times!! And everyone is so so nice!! Customer service is definitely of the utmost importance at the Canyon Ranch. Thanks again for a great stay - look forward to doing it again!!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe P, Director of Sales & Marketing at Canyon Ranch Hotel & Spa Miami Beach, responded to this review, January 28, 2013
Dear Guest,

Thank you for your kind words describing your recent stay. We find motivation and inspiration when our guests are having a true Canyon Ranch experience. We are looking forward to welcome you again soon.

Healthy regards

Philippe Parodi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 23, 2013

I have been visiting Canon Ranch for years. I was here the first part of 2012 and then at the end of 2012. Within a span of 6 months the place has done down hill. The prices have gone up and service down. It's difficult to get lunch served on a clean plate. Breakfast bar is generally out of half the food and plates. You will need to order your check as soon as you order your food because otherwise you will not receive it for 30 minutes. They ran out of beach chair cushions and people had to wait for 10 minutes just to get an uncomfortable lounger. Now on your departure be sure to call 30 minutes in advance to get your car. Valet has the worst service of any hotel/resort I have ever been to. While you wait the crew stands around and talks to each other!!! Shocking!!! I would seriously reconsider spending $600+ per night to stay at this resort that has mysteriously done down hill!

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe P, Director of Sales & Marketing at Canyon Ranch Hotel & Spa Miami Beach, responded to this review, January 28, 2013
Dear Guest,

Thank you for sharing your experience and for your loyalty to Canyon Ranch. On behalf of our management team, I would like to deeply apologize for the inconvenience caused during your stay and can assure you that all necessary steps have already been taken to solve this type of issues for the future holidays seasons in order to fully satisfy our valued guests. In the meantime, we sincerely hope that we will have a chance to welcome you again and make you enjoy this time the real Canyon Ranch experience in line with your level of expectations.

Healthy regards.

Philippe Parodi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rome920
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 23, 2013

The hotel and staff are outstanding in every respect. The Spa is amazing! Beach is beautiful. Rooms are nice, ocean front is the way to go, you feel as if you are floating on the water. Wonderful relaxing vacation.

Room Tip: Ocean front, you won't be sorry.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe P, Director of Sales & Marketing at Canyon Ranch Hotel & Spa Miami Beach, responded to this review, January 28, 2013
Dear Guest,

Thank you for choosing to stay with us and for sharing your experience. We are excited to see that you were able to take advantage of our many offerings and our staff met all your expectations during your stay with us. We would love to welcome you back. Please let us know if we can be of any assistance

Healthy regards.

Philippe Parodi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Top Contributor
79 reviews 79 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed January 23, 2013 via mobile

Came here on a business trip. For being the Canyon Ranch I guess my expectations were too high. Overall I thought the hotel and the rooms in particular we're well kept and extremely clean. I liked the rooms in that you had a kitchen area and living room area, with the bedroom being separate. However for a business trip this is not the place to stay. They are more geared towards the personal vacation guest and I totally understand that. I wished I could have taken advantage of the spa and fitness classes, seemed there was a lot of activity going on. I thought there would be better amenities in the room, and I was surprised that my room had no balcony? For $400 a night you should get a balcony. And more than 2 HD tv channels, thought that was weird. You also had to use a key card in order to operate the elevator. Made me wonder if they have security issues?

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe P, Director of Sales & Marketing at Canyon Ranch Hotel & Spa Miami Beach, responded to this review, January 28, 2013
Dear Guest,
Thank you for sharing your experience at Canyon Ranch Hotel & Spa. I am sorry to hear that the atmosphere of the hotel was not what you were looking for. It is true that our concept is definitely adapted for guests searching for relaxation and an amazing wellness experience and is not so much appropriate for a business stay. We value your feed back and look forward to welcome you back if you would decide to come back for your vacations to Miami Beach. As you mentioned, our spa and other facilities would, I am sure, provide you with the perfect experience if you decide to visit for a leisure stay.


Healthy Regards.

Philippe Parodi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 19, 2013

What a place. From the minute we pass the front door, We knew we were at the right place.Most of the staff was great; class offerings were exceptional. In the room, we felt that someone took time to think what the clients wanted and we thought they were successful. We will be returning.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe P, Director of Sales & Marketing at Canyon Ranch Hotel & Spa Miami Beach, responded to this review, January 21, 2013
Dear Guest,

Thank you for choosing to stay with us and for sharing your experience. it was a real pleasure to welcome you and we are excited to see that you were able to fully enjoy our property and service. We are looking forward to welcome you back. Please let us know if we can be of any assistance.

Healthy regards

Philippe Parodi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 17, 2013

Canyon ranch is a quiet small hotel with amazing facilities, an incredible spa and the most charming staff anywhere. Situated 10 minutes from Bal Harbor and South beach, Canyon Ranch is in the best possible area. It is one the few places in Miami where you have a vibrant latino community just outside and good food shopping at Publix and many small restos for different palates. We like the beach, the 4 pools, the gym, the aquavana shower systems, the spa, and the ambiance. If chill is your choice, Canyon is for you.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe P, Director of Sales & Marketing at Canyon Ranch Hotel & Spa Miami Beach, responded to this review, January 21, 2013
Dear Guest,

Thank you for sharing your experience. We are very happy to see that you enjoyed so much your stay with us. As you mentioned, our property is surrounded by numerous small local restaurants and still is at the proximity of majors activities with South Beach and Bal Harbour nearby. We sincerely appreciate your feed back about our little oasis in Miami Beach and would love to welcome you back soon. Please let us know if we can be of any assistance.

Healthy regards

Philippe Parodi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Canyon Ranch Hotel & Spa Miami Beach

Address: 6801 Collins Avenue, Miami Beach, FL 33141
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Miami Beach
#1 Family Hotel in Miami Beach
#3 Spa Hotel in Miami Beach
#4 Romantic Hotel in Miami Beach
#5 Luxury Hotel in Miami Beach
#5 On the Beach Hotel in Miami Beach
#20 Business Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Canyon Ranch Hotel & Spa Miami Beach 5*
Number of rooms: 150
Official Description (provided by the hotel):
The first of its kind, this spectacular Miami Beach boutique hotel combines the flexibility of a la carte hotel services with many of the limitless healthy choices of acclaimed Canyon Ranch health resorts. A feast for your senses, Canyon Ranch Hotel & Spa in Miami Beach offers inspiring healthy living opportunities in a stunning luxury hotel setting – plus easy access to everything an exciting city has to offer. Housed in the modernized and restored Carillon Hotel – a classic of Miami Modern architecture – Canyon Ranch Hotel & Spa in Miami Beach will enchant you with its exquisite design and matchless views. Situated on more than 750 linear feet of uncrowded white beach, Canyon Ranch Hotel & Spa is convenient to both Bal Harbour and South Beach. This all-suite hotel just 30 minutes from Miami International Airport is an oasis of tranquility, warmth and healthy living in one of the world’s most vibrant cities. In a serene atmosphere of casual elegance, you can relax in your spacious, luxuriously appointed suite, float in a sparkling pool, savor healthy gourmet cuisine and organic wines and spirits at award-winning Canyon Ranch Grill™, work out in the largest and most beautifully appointed Spa in South Florida, and discover unsurpassed Canyon Ranch spa, fitness and health and wellness services. With its beautiful beach and menu of activities for parents and children, this splendid oceanfront hotel also offers a taste of the Canyon Ranch healthy living experience for families. From morning walks on the beach and the thrill of our two-story indoor rock-climbing wall to integrative health experts to advise and inspire you, you’ll find endless ways to reawaken your spirit and refresh your soul at Canyon Ranch Hotel & Spa in Miami Beach. Whether you’re traveling for business or pleasure, our Miami Beach boutique hotel offers an abundance of choices. In this magnificent oceanfront setting, kick back and relax, get outside and play, or explore our holistic approach to health and wellness with top experts to guide you. You can also take advantage of the legendary Canyon Ranch signature spa services that are conveniently offered a la carte to fit your schedule. ... more   less 
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Also Known As:
Canyon Ranch Hotel And Spa Miami Beach
Canyon Hotel Miami Beach
Canyon Resort Miami Beach

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