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“Beyond Wonderful!” 5 of 5 stars
Review of The Setai

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The Setai
5.0 of 5 Hotel   |   2001 Collins Ave., Miami Beach, FL 33139   |  
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Ranked #11 of 206 Hotels in Miami Beach
Certificate of Excellence 2014
Miami, Florida
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
45 helpful votes 45 helpful votes
“Beyond Wonderful!”
5 of 5 stars Reviewed August 31, 2014

My husband and I are locals who spent the day at the Setai during Miami Spa Month. We received a couple's massage, spent the afternoon by the pool, and ate at the restaurant overlooking the water. The facilities were gorgeous and the service was unsurpassed. The hotel does not scrimp on the amenities. We received complementary bottled water, cool towels, and a refreshing spray by the pool. The locker rooms by the spa were immaculate and had everything you could want (including a flat iron for beach-worn hair). The Asian couples' massage was the best we ever received. Although we did not spend the night, we would love to do so for a special occasion in the future.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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650 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed August 27, 2014

We have enjoyed many stays at the Setai. The design has been enjoyable and it has felt luxurious. Our recent stay we were faced with compromises that made us shorten our stay from 8 to 4 days. When we complained to Sebastien, the manager, he tried to fix the problematic room by moving us to a suite. However, the suite faces the city and doesn't seem relaxing due to the bus noise and view (see attached). The hotel seems not to hear the voices of its luxury customers and I would encourage them to work on problem solving. The hotel is showing its age and no one should feel like they are compromising at these prices. Rooms ending in *16 are terrible with no view. And suites are overstating the experience. It must be tough for them given the limited number of rooms and expectations of the new owners.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
144 reviews 144 reviews
112 hotel reviews
Reviews in 105 cities Reviews in 105 cities
224 helpful votes 224 helpful votes
4 of 5 stars Reviewed August 23, 2014

The Setai is an excellent hotel and probably the best in South Beach but was just shy of excellent for a couple of reasons.

Firstly the service was excellent throughout except for a lamentable lapse with valet parking. For $42 a night I really expect them to be able to return the car within 15 minutes but they failed on a number of occasions.

Secondly, the room, in the low rise part of the hotel is well appointed and very comfortable but curiously things did not work: the bath plug failed to stop water draining away, the coffee maker never worked and the socket in the bathroom for the hairdryer did not work.

Minor quibbles I know but they just show a hotel that needs to improve a little.

On the plus side, the pool area is excellent and no where near as noisy as the W, the breakfast was fantastic. The position is good but just away from Ocean Drive and probably the better for that.

I would definitely stay here again.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed August 19, 2014

I stayed at this hotel with my husband and 1 year old daughter and the service is honestly incomparable to any other hotel I have stayed in. The property is in a fantastic location, we hadn't actually realized how great until we arrived. And as you would expect from a five star, rooms and communal areas all pristine. I would say that the interior was a little dark, but this was the style. We arranged a babysitting service through the hotel, and a lovely lady was sent to our room on time. My daughter slept soundly in an adjoining room to ours and we felt very comfortable leaving her with the nanny they provided. We had friends staying at various other hotels in South Beach, who didn't have kids but we were very glad we were at The Setai as it seemed to be very family friendly and all the staff kindly made a fuss of our daughter. I really feel America has the edge of Europe in terms of hospitality and this hotel emphasized that case in point. Up there as one of the best hotels I've stayed to date and I am particularly fussy! Look forward to returning.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 11, 2014

I've stayed in many high end hotels and this is one of my all time favorites. The service is truly outstanding. By some magic, every employee seems to know one's name after less than a day. The staff at the pools and the beach always remember preferences. The valet service is great, and the cold bottles of water they provide are just another way this hotel always seems to anticipate what you will want. The room service menu is extensive and service is prompt.
The restaurant at the pool is great, and I love having a choice of pool temperature.
This hotel is very elegant and a wonderful oasis of calm in the midst of South Beach.

Room Tip: The rooms in the newer tower have great beach views. If you stay in the Art Deco building, the cour...
See more room tips
  • Stayed July 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belize
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 8, 2014

we stayed at the setai for 3 nights coming from central america. we were treated like royalty and the staff couldn't have been nicer or more efficient. the rooms are incredible, the food was great, the concierge was very helpful, and having travelled a lot we felt that we had a unique experience. we would definitely recommend it further.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensacola Beach, Florida
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 6, 2014

The resort is amazing!!! The staff was very accommodating and went out of their way to make us comfortable. The location was perfect with easy access to the beach. I loved how relaxing and tranquil the resort was. I would definitely recommend this resort to anyone visiting the Miami area.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Setai

Address: 2001 Collins Ave., Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Miami Beach
#5 Spa Hotel in Miami Beach
#8 On the Beach Hotel in Miami Beach
#9 Luxury Hotel in Miami Beach
#10 Romantic Hotel in Miami Beach
#16 Business Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Setai 5*
Number of rooms: 120
Official Description (provided by the hotel):
The Setai is an intimate, serene oceanfront resort in the heart of South Beach. Its design vision artfully combines the rich architectural history of the neighborhood and its cultural diversity with the International Art Deco movement, particularly its influence in Asia. The Restaurant at The Setai invites you to experience a menu that features various cuisines and traditional flavors of Europe's "Sun Coast," inclusive of the Mediterranean regions of Spain, Italy, the South of France and Provence. ... more   less 
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Also Known As:
The Setai Hotel Miami Beach
Setai Hotel Miami Beach
Setai Miami Beach

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