This place has a great location but mediocre customer service and dark drab rooms/bathrooms. The wood blinds are also getting so beat up they look awful. If you order room service they will quote you 30-40 mins and then take 65. It happened to us every time we ordered. We find this very annoying. One morning we ordered before bed because we had an early flight to catch. Guess what? After calling to find out where our order was 5 minutes after the delivery time requested.... They said it would be there in another 20 minutes!! Whoever is running their kitchen should be fired. The housekeeping is also not the best but we think its mostly because its so dark in the bathrooms that its hard to see and clean properly. Go over to the W right next door. Big, bright & clean rooms over there!